Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.64

4.6 Rating 532 Reviews

91 %

of reviewers recommend Konditor

4.6

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Konditor 5 star review on 19th April 2025

Anonymous

Konditor 5 star review on 3rd April 2025

Emma Twine

Konditor 5 star review on 17th March 2025

Annette Rock

Konditor 5 star review on 12th March 2025

Katrina Goodwin-Murphy

Konditor 5 star review on 5th March 2025

Megan Macqueen

Konditor 5 star review on 2nd March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cakes and gifts are fabulous - and there is nowhere else I would get my mince pies from - they are amazing”

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Posted 1 year ago

Hi Dionne, We love to hear about our returning customers and their love for our products! Enjoy the mince pies :) Thanks, The Konditor Team

Posted 1 year ago

“Sticky toffee cake is 5 stars ! Wished you served it all year round , staff always so friendly including the customer service over the phone .”

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Posted 1 year ago

Hi Ava, Thanks for your lovely 5-star review! It's wonderful to hear how much you love our Sticky Toffee cake. Our phone lines are always open for you to order another one before the festive season ends :) Thanks, The Konditor Team

Posted 1 year ago

“Celebrant loved cake although as it turns out vegan friend did not have any as she had zero sweet tooth; raspberry is my girl's fave so not bad”

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Posted 1 year ago

“This was an incredibly easy website to navigate. The delivery arrived as planned with no problems and the brownie was exactly what was shown in the pictures. Very impressed.”

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Posted 1 year ago

Hi Hannah, Thanks for the review and the great feedback about our newly launched website! This is great to hear, we hope you order again soon :) Thanks, The Konditor Team

Posted 1 year ago

“Easy online ordering as usual. I have always had a great experience with Konditor! I usually pick up my order from their Waterloo shop as it’s not too far from home. My orders are usually pumpkin pie and the occasional special birthday cake.”

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Posted 1 year ago

Hi Jennifer, Thanks for the 5-star review! Good news, our Pumpkin Pie is back for a limited time only :) We hope you enjoy one (or two) up until 26th November! Thanks, The Konditor Team

Posted 1 year ago

“Ordered cake for husbands 60th Birthday but cake was very dry”

Helpful Report

Posted 1 year ago

Hi there, Thanks for sending through this feedback, we are very sorry for the quality of cake you received! If you could please reach out to us at hello@konditor.co.uk we will look into this further for you :) Thanks, The Konditor Team

Posted 1 year ago

“Konditor makes really good quality and great-tasting cakes. Unfortunately it is hot or miss with freshness, and we've been disappointed more than once in the past. This time it was particularly obvious, the cake was dense and dry and definitely not freshly made - a real shame as we may now stop purchasing from them (even though their chocolate noisette is one of our all time favourites)”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about the cake you received and your previous experiences with us! We take this feedback seriously and would love to know more so we can rectify this for next time. If you could please reach out to us at hello@konditor.co.uk we will look into this further for you :) Thanks, The Konditor Team

Posted 1 year ago

“Cake was stun! We lived he cake, it was delicious”

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Posted 1 year ago

Hi Elizabeth, We are so happy you enjoyed the cake, we hope you try another flavour again soon! Thanks for the review :) Thanks The Konditor Team

Posted 1 year ago

“Great cake and prompt delivery , reccomend the pistachio and carrot with ganache colouring...”

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Posted 1 year ago

Hi Layla, Thanks for your 5 star review! We also really love the Carrot & Pistachio cake with the ganache inscription, it adds an extra sweet touch to a delicious cake :) Thanks, The Konditor Team

Posted 1 year ago

“Swift ordering service, excellent baked goods and friendly staff. What more could you ask for? J'dore!”

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Posted 1 year ago

Hi Lisa, Thanks for your lovely review! We always aim to spread joy through our products and service. Hope you order again soon :) Thanks, The Konditor Team

Posted 1 year ago

“Lovely carrot and pistachio cake!!”

Konditor 5 star review on 29th October 2023

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Posted 1 year ago

Hi Jayshree, Thanks for your 5 star review! We agree, our Carrot and Pistachio cake is very delicious :) Thanks, The Konditor Team

Posted 1 year ago

“Fantastic cake. Delicious. Beautifully decorated with custom message. Perfectly on time delivery.”

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Posted 1 year ago

Hi Rajen, We are so happy you enjoyed our personalised cake, thanks for the review! We love to help our customers celebrate with their own messages :) Thanks, The Konditor Team

Posted 1 year ago

Konditor is rated 4.6 based on 532 reviews