Kozy's Bike Shop Reviews

4.8 Rating 176 Reviews
94 %
of reviewers recommend Kozy's Bike Shop
4.8
Based on 176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5

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Kozy's is awesome!
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Posted 3 years ago
Super knowledgeable and friendly staff - helped me out incredible as beginner ride looking for a bike ! Highly Recommend kozy’s to anyone in the area looking for a bike!
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Posted 3 years ago
I got myself a sweet Specialized Crux Expert at Kozy’s. At a time when it’s hard to find anything left at bike shops, they had my size and it was over 20% off!
Kozy's Bike Shop 5 star review on 1st December 2020
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Posted 3 years ago
Everyone was incredibly helpful and understanding, I bought my bike in a time of a huge shortage due to COVID and they were still able to find something that worked for me within my price range and without having to wait 6 months.
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Posted 3 years ago
I tell my friends about my experiences at Kozy's and they all remark that I am lucky to have such a good local bike shop. I could not agree more. Thanks to Matt and Mark in the shop and Louis in sales. Great guys. I have a Specialized Crossroads and Vado and had my wife's Schwin completely overhauled. Could not be happier.
Kozy's Bike Shop 5 star review on 1st December 2020 Kozy's Bike Shop 5 star review on 1st December 2020
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Posted 3 years ago
Great Service, Great Salespeople, Great Technicians, I would highly recommend Kozy's for your next bike purchase.
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Posted 3 years ago
Excellent service both during purchase and maintenance. None better in the state. Product selection is excellent.
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Posted 3 years ago
Purchased demo bike. Had trouble with the brakes. Kozy replaced with new brakes and the problem was solved quickly. I'm happy with purchase.
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Posted 3 years ago
Just a great experience all around. Ordered over the phone during the pandemic. Was called promptly when bike was in. Easy and safe pickup. Even went back with my bike to buy a trainer which they tested to make sure it fit my bike. Helped me get the bike back in the car too. Absolutely great service and well worth the 40 plus mile trip to the store. Thank you so much!
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Posted 3 years ago
Kozy's is awesome. As a newcomer to the sport of road riding, they helped me find the right bike, accommodated my exchange when after two rides, I wanted to switch from a hybrid to a real road bike, found the right pedals, and even gave me advice on bike storage. Their team of bike experts is incredibly knowledgeable and the customer service is top-notch.
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Posted 3 years ago
Ben was great! Love my bike. You guys are fantastic and very diligent about your social distancing efforts.
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Posted 3 years ago
Great help over the phone to choose the perfect bike. Great communication while waiting for the manufacturer to send the bike to the shop. Friendly and helpful staff when I picked it up! I have already recommended friends to Kozy’s and will go back for any other bike related needs I have in the future.
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Posted 3 years ago
The bike is great! It's a Specialized Roubaix Sport 2019 that I bought as a birthday gift for my wife. Jon Jenkins, the store manager was absolutely fabulous.
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Posted 3 years ago
Friendly and very helpful
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Posted 3 years ago
I bought my road bike back in July and Koyz's was following all guidelines to protect their employees and customers from COVID. Getting a bike during this crazy time was the best decision. Thank you Kozy's
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Posted 3 years ago
Sales person was very knowledgeable and helped me pick out the best bike for me. I love my new I bike!!
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Posted 3 years ago
I stopped by about to inquire about getting a bike. They had along line outside due to the Covid restrictions. I told what i was looking for , which was a bike i could take off road and drive on the pavement. They didn't have any bikes to show at that time , everything was sold out. sales rep told me hybrid bike is what he would recommend. I was shown 2 pictures then told to put deposit of $50.00 . Bike would come in in a month then i will be able to see it and decide whether i take it or not. He emphasized on the fact that selection is very limited right now and more bikes wont arrive to the stores until winter. The entire visit took about 20 minutes. 19.30minutes standing in the line outside the store, 30seconds inside. Being rushed through is not even the right expression to describe it. The bottom line is , I wouldn't recommend the store to anyone. Especially to someone buying a brand new bike for the first time.
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Posted 3 years ago
My experience at the Logan Square location was great. Sid at the River North location has also been extremely helpful.
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Posted 3 years ago
I had a great experience at Kozy's - even in the middle of a pandemic with bikes in extremely short supply, Kozy's staff was able to assist in pre-ordering a Specialized bike, and were able to set it up when it arrived. I needed some small derailleur adjustments after the first few weeks of riding and they were fantastic about making the adjustments quickly and free of charge. Would absolutely recommend Kozy's as a great local bike shop to anyone in the Chicago area.
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Posted 3 years ago
First time buying a bike. They made it easy and less intimidating! Didn’t pressure me to buy anything out of my price range.
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Posted 3 years ago
Kozy's Bike Shop is rated 4.8 based on 176 reviews