Kozy's Bike Shop Reviews

Name: Kozy's Bike Shop
Rating: 4.73

4.7 Rating 178 Reviews

93 %

of reviewers recommend Kozy's Bike Shop

Company Reviews

Metrics

4.7

Based on 178 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Kozy's Bike Shop 5 star review on 5th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kozy’s carried the brand of gravel bike I had been looking for. Shipping was on time and bike is awesome! I hope to get to visit one of your locations in person someday. Thanks! Spencer Vicksburg, Mississippi”

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Posted 4 years ago

“Very knowledgeable staff, which is helpful when looking for guidance on what kind of bike you want.”

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Posted 4 years ago

“Luis was great. The shop guys were very polite and attentive to my questions. Bike tune and fitting could have been better. Bike (Topstone) still needs gear tuning.”

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Posted 4 years ago

“great shop, confusion with buying a bike that was already paid for and a faulty rack, but they fixed it up and works great”

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Posted 4 years ago

“I purchased a Yakimah handcuff to go with my Ridgeback rack. One of the employees helped me find the lock. The box had been opened before and perhaps returned because even the plastic bag inside had been ripped open. We checked and it appeared that all the pieces were there. The night I bought it the cash register computer was down perhaps for physical inventory that I believe was going on. Luis had the other employee look up the price online. Luis was calculating tax and everything on his phone when I realized he was under-charging me, so I corrected him. When I got home and tried to install the new lock core on my Ridgeback I found out that the core was missing a piece that keeps in installed. I worked with Yakimah directly and got a new core shipped to my house the next week.”

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Posted 4 years ago

“I was on a ride a long way from home when I broke my chain. Kozy was the closest shop and they did get me going again but at a great cost. They charged me $71 for a Shamano 9 speed chain installed. That same chain sells for 21 bucks on line and took minutes to install. The service was good and they were there in my moment of need but would not be my first choice for a planed purchase.”

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Posted 1 day ago

“Good, too far from Ottawa Illinois, Chicago and traffic?”

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Posted 2 years ago

“Purchased 2 bikes. Was informed both would be in by last week of October. Only received one to date, it's 2021! When I called for status I was told that it hasn't come in yet and I would get a call to pick-up when ready... not so great people skills”

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Posted 3 years ago

“Good price. Staff wasn't very attentive.”

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Posted 4 years ago

“Good experiences with mechanics and sales man. The manager on Milwaukee store older Caucasian bald male is very rude to customers and sarcastic. Other than that great experience.”

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Posted 5 years ago

“I had made an appointment with a sales person to see a particular bike. I made the appointment over a week in advance. On the Wednesday before the Saturday is was to see the bike, I called the sales person to confirm the appointment. He didn’t remember who I was or what bike I wanted to see. He assured me he’d have the bike there by Saturday at 11, the scheduled time to see the bike. On Saturday I arrived, saw the bike, bought the bike and several accessories, including a helmet, two bike tire pumps, tools, a water bottle, and two extra inner tubes. Once the transaction was complete, it was apparent that the sales person was done with me. The bike was not fitted to me, and the sales person didn’t even suggest it. I have subsequently found that the inner tubes he sold me are not the correct inner tubes. I can’t speak for the salesperson, but I know how hard I work for my money, and what it took to buy that bike.”

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Posted 5 years ago

“CLICK BAIT!!!! Company advertised bike for sale , I ordered bike and got a email confirmation of order following to wait for pick up; then later on I get a email they don’t have bike; worse part is owner Paul and Chelsea admitted they never had bike ! Click Bait; Now they have all my personal information and I’m getting multiple bike advertising emails ; Beware of Kozy , fraudsters ! Click bait!”

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Posted 2 weeks ago

“The mechanic texted to inform me after performing a tuneup that he couldn't fix the rear disc brake because he couldn't find the part and had no idea when it would be available. He should have contacted me before proceeding because I would have nixed the transaction. So I was stuck with a 99 buck bill to retrieve my bike with a worthless and unsafe rear brake. I requested a refund and the store manager offered to reduce the bill by 16 dollars after trying to sell me a new bike. I have purchased several bikes from Kozy's in the past but you flunked Business 101 this time around. The tuneup/repair was clearly mishandled and I want a refund.”

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Posted 1 year ago

“In July 2021 I bought a new e-bike from Kozy on Milwaukee. The sales person, Luis, could not find the key to the battery pack but assured me that he would get it to me quickly. I'm still waiting for the key. Kozy asked me to return the bike to the store for reasons I did not understand. They still have my bike. Luis keeps telling me that everything is under control. I no longer believe him. I have left a phone message for the owner, Paul Kozy, and hope I will hear back from him soon with a solution.”

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Posted 2 years ago

“I stopped by about to inquire about getting a bike. They had along line outside due to the Covid restrictions. I told what i was looking for , which was a bike i could take off road and drive on the pavement. They didn't have any bikes to show at that time , everything was sold out. sales rep told me hybrid bike is what he would recommend. I was shown 2 pictures then told to put deposit of $50.00 . Bike would come in in a month then i will be able to see it and decide whether i take it or not. He emphasized on the fact that selection is very limited right now and more bikes wont arrive to the stores until winter. The entire visit took about 20 minutes. 19.30minutes standing in the line outside the store, 30seconds inside. Being rushed through is not even the right expression to describe it. The bottom line is , I wouldn't recommend the store to anyone. Especially to someone buying a brand new bike for the first time.”

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Posted 3 years ago

“The manager would not allow me in the store with my service dog. He then proceeded to berate me about paperwork regarding the service animal, which is ILLEGAL. He was very rude to me and discriminated against a person with a disability (which is punishable by federal law). I was ready to purchase a $500+ bike, but now I will not be giving them a penny. If you buy a bike here, know that you're supporting a business that discriminates against our disabled community.”

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Posted 4 years ago

“Despite telling multiple workers exactly what I planned to use the bike for, riding the lakefront trail, they still pushed me to buy a hybrid. When I'd ask about it (vs. a road bike) they'd pause and say something like "yeah, it'll do that" in a hesitant manner. I thought they were just surprised I was asking and that it should have been obvious to me. The bike looks great but for riding into work, the specific thing I bought it for, I'd rather pull out my 1 speed with coaster brakes and use that. With weather being what it has this spring I haven't gotten many opportunities to ride it in and now that I've come to see just how bad this bike is it's beyond the refund/exchange window and I'm stuck with an expensive bike that I don't want.”

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Posted 5 years ago

“I went to purchase an electric bike they had advertised on their website and when I arrived they said the bike was in pieces. I also called the day before and a sales rep told me they had the bike. The sales rep gave me the hand to neck sign, stating it was no good. The was listed for $1300.00. He then went on to tell that the company who made the bike was going out of business. Then he proceeded to show me bikes that cost over. $3000.00 hmmmm. Not okay. This sounds like a ploy to me.”

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Posted 5 years ago

Kozy's Bike Shop is rated 4.7 based on 178 reviews