Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 677 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in for wheel alignment at k/F in Erith younge lad Rhys did the job flawless thumbs up great fast service. Would recommend”

Helpful Report

Posted 5 years ago

“Purchased 4 hankook tyres for my van lasted me 3 months of that 4/5k miles. Thread bare and a whole on both front. Van fully checked no issues just terrible quality tyres !!! Asked for a response in writing and just keep phoning me !!!”

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Posted 5 years ago

“I went to kwik fit at Windsor industrial estate Hertford and they couldn’t have been more Helpful. Anthony the manager sorted out the exhaust problem I had while I waited. The service and price were both excellent. I will definitely use them again when the situation arises”

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Posted 5 years ago

“Went to the shop on London road, Peterborough and met Steve one of their employee today who did work for my car. Found him customer friendly, got some genuine advice required for my car making me feel happy to return to the same shop again in future”

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Posted 5 years ago

“I paid for an MOT and wanted to cancel. They gave me a number to call for cancellation which I called and waited for HOURS with no reply. As no one was able to reply, I was unable to cancel which is very frustrating and unfair. I would not recommend them. Their online booking cancellation system does not work either. It feels like a scam to stop you from cancelling or moving your appointment.”

Kwik-Fit 1 star review on 24th August 2020

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Posted 5 years ago

“Booked hankook tyres, they fixed budget tyres. I lost my money. Fully cheating. I never recommend to anyone.”

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Posted 5 years ago

“Told me they had taken a shard of metal out of my tyre and I needed a £129 new tyre. Next day - my mot and service confirmed there was nothing wrong with my tyre . Scammers ??”

Helpful Report

Posted 5 years ago

“Not recommended, lied about puncture, said I needed a new tyre for £80, as there was a nail in the side wall of tyre, when asked to see nail, it was in fact was in the centre of tyre, independent garage repaired puncture for £15. Just felt they were lying and attempting to make unnecessary sale”

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Posted 5 years ago

“Great staff great service”

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Posted 5 years ago

“I got a puncture on the way to a near emergency hospital appointment, and was towed to the nearest Kwik Fit being SE15, London. Noticeable that there was a staff shortage, it was asked how long the process would take additionally explaining the personal situation, Kevin said it would be a minimum of 90-120 minutes before being seen to. What was not expected was for Kevin particularly acknowledging that i had a personal commitment that albeit was not his issue / problem, but managed my expectations at every opportunity. It was clear that on this particular day there were numerous challenges for the SE15 Kwik Fit team, and despite that, witnessed a duty of care towards customers to do their best possible. Thus I would just like to commend Kevin and the team for not only managing my expectations, but beating it by where i was able to be on my way just after a 75 mins.”

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Posted 5 years ago

“Brought a set of brand new tyres, 1.5 years later they’re threadbare and one developed a hole, phoned them up to report and was told the guarantee was only for 12 months. Total waste of money and time.”

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Posted 5 years ago

“The booking service on line does not interact with the technicians diaries so you can book and pay on line only to get a phone call the next day saying they won’t be coming. Great, especially when you’ve arranged a day off so as to be available at the time booked.”

Helpful Report

Posted 5 years ago

“Went to my local branch today, but got ignored by the only person that was there. He eventually came to find out what I was needing, but only when he was ready. Didn’t even have the courtesy to acknowledge that he had seen me there waiting. I know it’s strange times just now but you would think that firms should be bending over backwards to get some business.”

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Posted 5 years ago

“Great service, friendly fitter and gentleman working at desk. The work was completed well and within the timeframe stated .Good fair price, will go here again.”

Helpful Report

Posted 5 years ago

“Just ripping people off left right & centre . Giving false information.and the price was unbelievable.so went to a different company on the advice off a friend.so I had one tyre .and a puncture repair which kwik fit said no . The man said just trying to sell you something the tyre is in excellent condition just a small hole .big? Kwik fit .I just saved £150.00 had excellent service and a cup of tea .Do Not Go There . support your independent garages and money in your pocket.”

Helpful Report

Posted 5 years ago

“You guys are the best, forgot to pick up my car after MOT test passed, and kindly you wait for me to finish work and pick up my car! Good service, good people. 🙂”

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Posted 5 years ago

“Great Price for tyres for my motorhome at Newton Aycliffe branch.Good service from Curtis the fitter and Luke the manager. Will use again.”

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Posted 5 years ago

“I have always found the teams helpful and on several occasions not been charged. It would be terribly easy( especially as a woman), having taken in a car with a battery fault or tyre pressure fault to be persuaded to have a new battery or tyre(S). I have been to many different branches over the years and had the same consistent approach. Just had another honest assessment from the Outer Circle Team in Lincoln! Thankyou!”

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Posted 5 years ago

“Worst place (Hinckley KWIKFIT) i have come across; reported an exhaust fault, did not even raise car off the ground, just looked under bonnet. they couldn't be bothered because i told them i was not interested in other services the girl on reception had tried to push. As for a timed appointment, that's a joke, they think the customer has nothing better to do than watch them talking to each other. Total waste of time.”

Helpful Report

Posted 5 years ago

“car went in to have front brake pads done, they said discs need doing as well also need a new back tyre. so paid £295. but drove out without any brakes hardly working. took it back they said rear brake pipe is broke and leaking oil and they can do nothing about it.so had to drive home using handbrake. car went in fine everything good . came out of kwikfit very dangerous to drive.”

Helpful Report

Posted 5 years ago

Kwik-Fit is rated 3.0 based on 677 reviews