Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 691 Reviews

50 %

of reviewers recommend Kwik-Fit

Company Reviews

Questions

Metrics

3.0

Based on 691 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Write Your review

Tell us how Kwik-Fit made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There called kwikfit but theres absolutely nothing quick about them”

Helpful Report

Posted 5 years ago

“Walking into Kwik Fit and seeing their staff wearing masks does make you think of Dick Turpin. As I pulled in with a nail embedded in my tyre, past experience told me what to expect. Previously, I had booked a basic oil change and was told that I needed new break pads just two weeks after my M.O.T made no mention of this. I didn't replace them for another 11,000 miles. On this occasion, I was told that you need 2 new tyres because you have flat spots and 'we're not that sort of place to send you out on tyres with flat spots'. I'm not convinced that the tyre with the nail couldn't be repaired but I didn't want to risk my alloy going elsewhere. I told them that one tyre would be enough. Next day, I was 4 miles up the road and my tyre warning light went off - it was the tyre I had said I wouldn't replace. I got out and looked at the tyre and it looked fine. Smelling a rat, I reset the tyre warning indicator and 150 miles later there have been no more alerts. These jokers appear to have stored the settings then let some air out of the tyre to trigger a warning. if you read reviews of what it is like to work there, workers complain of being forced to try and upsell to motorists. Terrible rip off company. Hopefully next time I get a puncture, I'm close to a more honest company.”

Helpful Report

Posted 5 years ago

“Wifes car in for service and mot September 5 20. Lovely pleasant staff. Did great job and kept us informed. Well done Daybrook kwikfit.”

Helpful Report

Posted 5 years ago

“Booked in advance, informed them of type of car, tyres sizes, and requirement for two tyres to be fitted to front wheels, they put the car on a ramp, then told me they did not have the tyres in stock, total water of my time, very unhelpful staff”

Helpful Report

Posted 5 years ago

“Booked in a service and mot in strood kent took day off work absolute chaos cars everywhere with no parking and then was told we will try to get it done today if not maybe tomorrow very poor service will not be going back have four cars in our house so they have lost four customers.”

Helpful Report

Posted 5 years ago

“Totally incompetent!! I phoned to check if they could fix a puncture for my car tyre and was told to bring it in "no problems, we'll do it right away". I drove to the workshop and was told, when I arrived, that there would be at least a two hour wait before they could start on it!!! I couldn't wait that long and asked why I had been told to bring it right in. They denied that any staff member had said that, so I pressed redial on my phone, in front of the staff member, and the office phone rang with me on the other end!!! He got all defensive then and started saying they were "very busy" - no sign of an apology for wasting my time. I certainly won't be going back to Kwikfit Oldham!!”

Helpful Report

Posted 5 years ago

“Had a great help from Allan and the guys at strathmartine road depot Dundee, Fixed me and the wife cars recently and are very professional handling customers.....class”

Helpful Report

Posted 5 years ago

“Visited Stourbridge. Busy time so recommended I returned at a later time. Excellent, friendly chaps. Efficient service to get new tyre fitted. Good communication to explain best price and tyre to be fitted. Time spent on tracking and checking tyre pressure. Felt confident to drive a safe and roadworthy car.”

Helpful Report

Posted 5 years ago

“Recently had tyres replaced, at Fielden Street branch, was surprised at speedy efficient service, would also, like to mention young Liam, who made me feel comfortable, especially due to me recently shielding, nothing was a bother to him, will definitely return.”

Helpful Report

Posted 5 years ago

“Visited Kwik-Fit Surbiton needing a tyre urgently. We were served by Chris who was excellent and 20 minutes later we left with a new tyre. The service was excellent, efficient and courteous. Would definitely recommend visiting Kwik-Fit in Surbiton.”

Helpful Report

Posted 5 years ago

“Absulutley amazing service from mechanic louie in Portsmouth branch . He went above and beyond to ensure my car was safe. Would highly recond him.”

Helpful Report

Posted 5 years ago

“complete cowboys my car had a puncture that wasn't repairable surprise surprise middle of the tread refused to repair because tyre was close to legal limit I asked them to take my car out and asked to get tyre blown up to which they refused to blow it up so had to blow my own tyre up decided to get a second opinion went to farmer auto care to find out the tyre was at 3.63 mm using a digital gauge took them 20 mins and a was back on the road puncture fixed for free avoid at all cost”

Helpful Report

Posted 5 years ago

“Unhelpful staff, wouldn’t help even though I was distressed as I’d got a flat tyre across the road from the shop. They offered overpriced tyre. This was my second bad experience with them so would not recommend.”

Helpful Report

Posted 5 years ago

“Brilliant job done on exhaust replacement ,staff are polite and friendly .”

Helpful Report

Posted 5 years ago

“Went in for wheel alignment at k/F in Erith younge lad Rhys did the job flawless thumbs up great fast service. Would recommend”

Helpful Report

Posted 5 years ago

“Purchased 4 hankook tyres for my van lasted me 3 months of that 4/5k miles. Thread bare and a whole on both front. Van fully checked no issues just terrible quality tyres !!! Asked for a response in writing and just keep phoning me !!!”

Helpful Report

Posted 5 years ago

“I went to kwik fit at Windsor industrial estate Hertford and they couldn’t have been more Helpful. Anthony the manager sorted out the exhaust problem I had while I waited. The service and price were both excellent. I will definitely use them again when the situation arises”

Helpful Report

Posted 5 years ago

“Went to the shop on London road, Peterborough and met Steve one of their employee today who did work for my car. Found him customer friendly, got some genuine advice required for my car making me feel happy to return to the same shop again in future”

Helpful Report

Posted 5 years ago

“I paid for an MOT and wanted to cancel. They gave me a number to call for cancellation which I called and waited for HOURS with no reply. As no one was able to reply, I was unable to cancel which is very frustrating and unfair. I would not recommend them. Their online booking cancellation system does not work either. It feels like a scam to stop you from cancelling or moving your appointment.”

Kwik-Fit 1 star review on 24th August 2020

Helpful Report

Posted 5 years ago

“Booked hankook tyres, they fixed budget tyres. I lost my money. Fully cheating. I never recommend to anyone.”

Helpful Report

Posted 5 years ago

Kwik-Fit is rated 3.0 based on 691 reviews