Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.00

3.0 Rating 666 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 666 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KwikFit Windsor - poor service I took my car into KwikFit Windsor last week for my tyres to be tracked. The service took about an hour and the cost was reasonable. As I drove away from the Windsor Garage, both my traction control and stabilising control warning lights came on in my BMW 320d. I know that these type of notifications can occur shortly after works to the tyres so didn't think too much of these warnings until the next day. The car became very floppy to drive and in light rain became dangerous. I took the car back to KwikFit Fit Windsor at the earliest available time and told them about the problem. The fitter, Manager and another fitter all told me that this had nothing to do with them, mate. It must be an intermittent fault that I hadn't noticed previously. Wrong, the fault occurred minutes after driving away from the Windsor Garage. The car drove just fine until they carried out their tracking works! I am pleased to say that they fixed the fault at my second visit, but sadly, only for a couple of minutes before the tracking warning signals reappeared and the vehicle began to move irratically again. Of course, I called them immediately but was again told that this fault had nothing to do with their works. I had no choice but to book the car into the BMW Garage in Maidenhead to resolve this potentially dangerous fault. I will not use Kwik Fit again and I will insist that they settle any costs that I incur to resolve their shoddy and dangerous works. Darren Mott Windsor”

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Posted 6 years ago

“I’ve been to Kwik fit fielden Street on September 2018 to chenge my tyers, same as usual the answer is (we don’t have time we are fully booked) went to Kwik-Fit Anniesland been served with no problems and I bought insurance with my tyers. I had a puncher last week so I went to Kwik-Fit fielden Street and the answer is sorry we’re fully booked come back tomorrow or try somewhere else!!!! So I said to him I’ve got insurance with you for my tyers then he said you can try your luck afternoon!!!! maybe we can help!!!!! I came back afternoon and he said there’s nothing wrong with your tyer your wheel is damaged you need to fix it!!!! If been to fix my wheen and the ppl on that garage checked the wheel and the tyer... the answer is nothing wrong with your wheel and they mark where is the leak on the tyer.... so ( they haven’t checked my tyer and they are not interested to work ) i came back to them and the same answer sorry we can’t help we’re busy and fully booked!!!! And at the same time there’s no customers waiting and there’s no cars waiting!!!! I’ve spoken to the complaint department they sent me to another branch and ive sent pic and video of the place at the time I hope something going ti change!!!! The manager at the time called Andy !!!”

Helpful Report

Posted 6 years ago

“Awful customer service from Maidstone Kwik fit! An MOT service clearly geared towards making as much money as possible from a vulnerable women.”

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Posted 6 years ago

“Very dangerous company and i would stay away from them.. Very dangerous company and i would stay away from them. Took a nice running fiesta to Horsham Kwik Fit, Had two tires fitted and an oil change. left Kwik fit with a lopsided steering wheel and a knocking sound from one of the tires they changed. took it back and the manager was rude and sarcastic he also said its normal for the steering wheel to be at 45mins to the hour instead of 12 o'clock. they are dangerous and never ever will i go there again.”

Helpful Report

Posted 6 years ago

“Unfortunately a tyre exchange in July 2018 was not done properly and my wheels were not properly reattached leading to one of them flying off when next being driven. Fortunately no one was injured but 6 months later am still trying to get transparency on what happened and compensation. Customer service considering the incident is non existent”

Helpful Report

Posted 6 years ago

“took my car in for tracking and alignment. when I got it back the mechanic said he had adjusted it but the report sheet showed the 'after' with a red value. when I questioned this he said that 'it should be like that as it was set by the factory'. when I checked with the manufacturer they said that 'whoever claimed this was a dangerously ignorant, incompetent and irresponsible individual who should not be let anywhere near a vehicle'!! I contacted KF who have not even bothered to respond”

Helpful Report

Posted 6 years ago

“The Wilmslow branch. Appalling dishonesty from both the manager and staff. I had a punctured tyre and was persistently lied to by the staff. They insisted that they needed to change both tyres, even though all tyres on the vehicle were perfectly legal, and not even that old. I had challenged them instantly, and they persisted in lying to me. It was only as my tow-truck driver threatened to drive off, did the back down and offer to just replace the punctures tyre. I will never use them again!”

Helpful Report

Posted 6 years ago

“Admittedly I turned up as an emergency- my exhaust had fallen apart and I was about to embark on a long journey. The mechanic said they were only fixing tyres and could do nothing until the following day- gave no suggestions for any other local people who could help. When I lived in Milton Keynes 6 years ago, they lived up to their name- they were fast and efficient. Not now, sadly.”

Helpful Report

Posted 7 years ago

“Booked for MOT at reading branch on their website weeks providing all vehicle details. Few hours before me having to take my car for MOT test Kwik-Fit cancelled my MOT booking because their garage is not equipped for MOT of larger 4x4's (my car is Class 4 MOT). Very unprofessional. Avoid...”

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Posted 7 years ago

“Air con regas leaked after 2 days”

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Posted 7 years ago

“I had the tyre insurance when I changed my two front tyres 6 months ago but when I went to them about a repair because there was a screw in one of them they said it couldn't be repaired because it was on the edge so I said can I have a new tyre then because I have bought the insurance for them from your selfs he said no because they were to worn even when I only had a mot from them a week before when I said I wasn't going to leave until they changed them they called the police”

Helpful Report

Posted 8 years ago

Kwik-Fit is rated 3.0 based on 666 reviews