“Placed an order at 10:53 pm one evening. The next morning at 11:53 I received an email saying that an item I was looking at is now half price. It was actually one of the items I ordered. I called the Lakeside Collection customer service and asked for a credit for the difference since my order had not even shipped yet and it was less than 13 hours since I placed my order. Of course the customer service was offshore and they basically told me tough luck. Never had a company show so little concern for an issue. Last time I order from them.”
“I ordered 3 LED Christmas Crosses for 3 gravesites through Walmart. The first one came with no information on the other 2. When I called, they couldn't find my order. Finally the other 2 came. 1 was broken. Sent picture and asked for a replacement. Emailed days later asking when it would be delivered. After several more contacts, I was supposedly issued a refund.That was 13 days ago, still no refund. Stay away from this place!!”
“Ordered a snowman for outside. It came poorly painted and with some rust. There were screws missing and other screws that weren’t long enough to work. Not only was it not worth the $19.99 but shipping fees were ridiculous. Will never order from them again and I suggest you don’t either.”
“Opened mailbox xmas swag and Garland swag, battery lite. Neither product works, just opened Nov 15. Called customer service, past the 30 days so no return. Who opens xmas decorations Oct 15. Poor policy. Lesson learned.”
“Large item came in broken and was told I couldn't receive a replacement or refund until I sent it back. Only ordering from Amazon and Overstock from now on. I wish I would have seen these reviews BEFORE ordering.”
“ordered out of christmas catalog and when I got my validation email was charged full price for items on sale. said the price changed Oct.13 and I ordered Nov. 11 (got the calalog 1 week prior) called customer service and got someone who spoke broken english and was very rude. Long story short after 1 day I have to accept order and return it for a refund. Never order from this company again. Rude,and uncaring staff.”
“I ordered some cute small items for our grandchildren for Christmas... got an email offering free shipping... code in the email didn’t work. I was promised that if I paid for it all I could easily get my refund when I received the items. WRONG! I just spent 40 minutes on the phone with a customer service rep who barely spoke English and was extremely rude. I’m still waiting on a refund in excess of $25 which isn’t that much money but I feel I was cheated out of it! Oh... they enrolled me in a customer perks program..$14.95 I didn’t authorize! Cheats. No one in their customer service department appears to have a good grasp of English. Very frustrating. Will never do business with them again”
“Placed by order and after paying a ridiculous shipping charge PLUS a shipper surcharge ($12.98) for 2 sock hats to be shipped .. they won't arrive for another two weeks AND that is if the edited address they used works. (They left off the Box #) .. in the midst of my "chat" -- the representative ended it and sent me a survey. Spare yourself the headache and buy elsewhere.”
“Your advertising makes it sound like so easy to return. I bought a $9 item snd they want $7 to return it. Take me off your mailing list. Will not buy from you again. I’ve been a very loyal customer”
“Difficult to get through on the telephone, takes days to get emails replied to. Returned an item which appears to be lost. Although the prices and products are decent it’s too difficult to do business with them”
“I have two grandchildren with E initials. Also have Detroit Lion and AZ Cardinals fans. Too bad you do not provide all letters and all teams for monogrammed articles. Guess I’ll have to look elsewhere.”
“Lakeside was charging my account $14.95 for perks I never requested. I was never notified. They say they notify you by email; however, this was a one time purchase and I receive too many emails to notice. I have paid this amount for 9 months and paid heavily for the items I received. I will never order from them again because this was underhanded tactics and at this point I already paid way too much for the items when you include the perks. If they want to do perks, they should mail an explanation of what the perks are and outline the customer's benefits. It should be understood when making purchases because I feel I was blindsided. Unfortunately, I thought prices and products looked good but what a price I paid.”
“I never started this with your company. I just noticed that you have been charging $14.95 to my PayPal account for several months. I DID NOT START THIS. You are doing this without my permission!”
“If I could give "0" stars I would! DO NOT trust this company. BAIT and SWITCH tactics! When I tried to order (online) for the first time and use the code I received for 15% off and free shipping ... the online form would NOT allow me to use it. I "chatted" online with customer service. She was rude, disinterested, and told me she could not help me. I called customer service today ... 1 (847) 444-3150. I got a lady in the Philippine, explained my distress and concerns - who said she would honor the coupon code ... and AFTER I gave her my ENTIRE order over the phone with the coupon code - SHE would not honor the coupon code. I asked to talk to her supervisor ... she put me on hold ... then at 37 minutes and 43 seconds ... she hung up on me! Where in the text message about the coupon does it say the coupon code will EXPIRE in ONE day? Coupon offer in my TEXT ... Lakeside: 15% Off Sitewide + FREE Shipping! Use Code: D56VEU Shop Now: http://ltrk.co/s/p2xl9mj04jpn0 Msg & Data Rates May Apply, Reply STOP to CANCEL ...
This company is HORRIBLE!”
“BEWARE! My elderly mother was being charged $14.95 a month for several months for a “Perks” membership that she never agreed to. Shameful and shady business practices. BBB has several complaints on them as well.”
“Will NEVER shop here again. I was ready to place a $100 order and received free shipping, however, when I went to place the order I saw I was being charged for a COVID-19 carrier surcharge! I called and talked to a customer service representative, and they did absolutely nothing about it and was unapologetic. This is wrong in so many ways!!”
