Land of Beds Reviews

Name: Land of Beds
Rating: 2.42

2.4 Rating 146 Reviews

36 %

of reviewers recommend Land of Beds

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Metrics

2.4

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5

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Land of Beds 1 star review on 27th June 2025

Richard Kenyon

Land of Beds 1 star review on 22nd July 2022

Jackie

Land of Beds 1 star review on 22nd August 2021

Anonymous

Land of Beds 1 star review on 25th August 2020

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING of faulty returns policy WARNING check the reviews on faulty goods dont rely on the review scores. This is the worst retail experience we have ever had. Faulty mattress delivered within 2 weeks despite an advertised lead time of 42 days. Customer Service refused to acknowledge fault and abide by their returns policy despite it being reported the very same day it was delivered. We were told to wait 12 weeks for settling issues but the mattress was faulty and not settling issues. After weeks of debate they only agreed to replace the faulty mattress after we wrote to the Managing Director. The replacement mattress (which we understood are supposed to be made to order) appeared in their store after less than 3 weeks but had a dirty mark on it so they tried to persuade us to still have it with a small reduction. It was only when we refused another faulty mattress as a replacement that they agreed to refund us. So its two months later and we have finally received the refund. What an awful experience. We will never buy from Land of Beds again. We should have read their reviews before purchasing. The average score look pretty good but when you look at the detail many poor reviews give specific information but on the other hand many excellent scores not much detail so if the product is good happy days but if any fault at all then good luck!”

Helpful Report

Posted 5 years ago

“Our purchase from Land of beds was a heavy, costly and uncomfortable mistake. This is a lesson in why you need to try before you buy. We bought a bed with two mattresses which join together, with a total weight of 103.6 pound or 47 kilos. These beds are being sold without any Health and Safety warning that they are MUCH too heavy for an ordinary couple to turn and rotate, let alone weekly for three months as Hypnos says in its brochure - but is NOT in L of B advertising. Splitting the two beds and mattresses is difficult and we can’t easily do it. We were sold on the claims about Hypnos beds being the world’s most comfortable, award winning bed, blah. In fact, the bed we bought is not nearly as comfortable as the four other beds we have, despite us being assured by Land of Beds that “medium” meant the same as it means on our existing beds, by Relyon and Vi-Spring, which cost a lot less and were far easier to turn. We paid £1,804 for a Hypnos Super King Size zip and link bed plus £626.00 for the two headboards which are pushed together. We paid on May 29TH. My wife made the point that we needed delivery urgently as seven guests were arriving on June 30th to stay for up to a month. We were promised delivery updates which we never got. The bed arrived on July 8th and we immediately realized it was hard and uncomfortable: we would not describe it as “medium.” However, because we were busy with guests we did not complain about the bed and ask for our money back and the bed to be removed until three weeks later, when our guests had left –but Land of Beds said we had waited a week too long -21 days. I quote from L of B director Maria Murray: “after this period of time we are not able to accept the return of the bed.” Rival bed manufacturers and retailers like Dormeo, advertise that they offer unhappy customers their money back after up to 60 days. We found every aspect of this bed unsatisfactory and too heavy and awkward for us to manage. It was not possible for us, both in our 70s, to take it apart and put it together again as this involved laying on the flood and fiddling around with a spanner under the bed. A terrible design. Turning the mattresses was not possible for us, and they do not even have handles you can use for this purpose, unlike every other bed we own. The bed is so heavy that the handles are for use only to rotate the mattress, not turn it. These beds should not be sold to anyone without them being warned of the weight problem. Also, we were not told on purchase that the mattress should not be vacuumed as this would damage the upholstery, as per the advice in the brochure which arrived with the bed. We have always vacuumed our mattresses with no harm to the upholstery. In fact we have seen documentaries stating that people must vacuum mattresses to get rid of dust mite faeces. Yet the Hypnos brochure says just to brush it with a soft brush, which cannot be as effective. We regard our purchase from Land of Beds as the worst, most expensive, heavyweight mistake we have made.”

Helpful Report

Posted 5 years ago

“The original Order took over a month to get to being delivered and now I have been stuck sleeping on the floor for a week and a half as they took my old bed away then I discovered that the bed was delivered incomplete. I am completeley in the dark as to wether my be will be delivered as Land of Beds do not tell you when it is being delivered they rely on the manufactorers third party courier. For me this has meant that I have had to chase 2 manufactorers and 3 delivery companies ONTOP of constantly harrasing Land of beds for information. I have stressed to their customer service that the boxes are taking up my hallway and as such blocking my disabled son from taking out his power chair but this has done nothing to get them to take this seriously it seems. Just to give you an idea of the hell of their purchase/delivery chain. Buy from Land of beds > manufactorer has to arrange deliver> this goes to third party who then may or may not contact you so you contact Land of beds who say they chase it but you hear nothing so you contact the manufactorer who give conflicting statements then pass you off to courier. Courier tells you that they are an hour away and then never shows so you have to repeat the process from the top to let Land opf Beds know its still not here. almost 15 calls later I still have no bed just a matress on the floor. NIGHTMARE”

Helpful Report

Posted 5 years ago

“I have never had such bad service, I ordered my bed with them over a month ago and it was delivered incomplete and my old bed removed. As such I have been stuck sleeping on the floor for almost a week with the boxes sitting in my hallway blocking my disabled childs power chair from exiting the property. I have relayed this over roughly 8 phone calls with them and this has done nothing to hurry the delivery of my bed along. I also have had to contact 2 manufactorers and 3 deliverey compnies myself as nothing was getting done waiting for landof beds to do it. I have been told on multiple occasions that I would receive details regarding this delivery such as delivery slots, date as well as talking to someone about my complaint but I never hear back and have to phone them again. I am dreading trying to get a refund.”

Helpful Report

Posted 5 years ago

“This must be the worst company that I’ve ever dealt with! It’s taken 14 weeks to replace a mattress that was damaged when delivered with one that was acceptable. Customer services only respond when you chase them, every excuse under the sun. Didn’t even get an email or phone call to check that the 4th mattress was ok, and was promised “a gesture”of goodwill, can’t see that happening anytime soon! Save your money and spend it elsewhere is my advice.”

Helpful Report

Posted 5 years ago

“Delivered the wrong base which should have had 2 draws. Promised 2 free pillows which did not arrive. Paid £163 for Duvet which was also missing Nicola from customer services said she would sort it, but was very matter of fact with me and made me feel it was my fault and she was doing me a favour! They boast about being retailer of the year, but I don’t see it😢 I will not shop with them again.”

Helpful Report

Posted 5 years ago

“Please do not buy anything from this company. The customer service is very poor and not helpful infact it is appallling. We bought a superking mattress £1000 a swap old for new. We paid £39 for the old mattress removing. The delivery men would not take the new mattress upstairs stating it would not fit up the stairs and left it in our hall way and took our old mattress away, so We had no place to sleep. Nicola in customer services was argumentative and appeared to have very little knowledge of the products being sold by the company she is employed by. She advised that the old mattress was folded by the delivery men to be removed? (This is not possible a superking mattress is too large and bulky to be folded). We asked for a refund of the £39 plus further costs to us due to having to get a third party firm to take the new mattress upstairs. This has been declined . Nicola,s solution was to get another mattress a zip link that would take 2-3 weeks to be delivered when We asked where we were supposed to sleep during this time she did not know. We have sent numerous emails requesting answers to the issues but have had no joy. Nicola replies with photos taken by the delivery men which she says show the new mattress been attempted to go upstairs, the mattress was only placed on the first step and they have no moving and handling equipment,stated they could not do it as they would risk hurting their backs. These deliveries are what they are employed to do. They are not members of the Ombudsman service or even registered therefore We cannot pursue an official complaint so We are leaving negative reviews with as many sites as possible advised prospective customers not to buy from them.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY - they are not a member of the Furniture Ombudsman and when things go wrong it is VERY difficult to resolve the matter. Even Relyon are dreadful - IF you are daft enough to order REMEMBER you have to return within 14 days otherwise you have no chance. We have lost £1200 on two mattresses and as Senior Citizens this is a lot for us. We were told mattresses have an 11 week bedding in period so it makes a laughing stock of returns within 14 days!! Also don't forget Charge back if you paid with Visa debit/credit. 2600 springs have collapsed and we are light weights. Nicola the customer Service Manager must not be able to sleep at night and having read other reviews feel sure she must have a very hard skin!”

Helpful Report

Posted 6 years ago

“From the initial contact it has been nothing but hassle from this company, the staff show absolutely no interest but only on upselling and are very forceful, constantly calling and actually quite intimidating. Certainly would not use again and wouldn't recommend.”

Helpful Report

Posted 6 years ago

“I ordered a Hypnos mattress on Fri 31 May. On realising I could not try it and return it in two weeks, as Land of Beds claim, I tried to cancel the order on Monday 3 June. ‘Nicola’ said I could sleep on the mattress ‘with the packaging left on’!! How she believes this will help with deciding if a mattress suits you or not I don’t know. I’ve sent her two more e mails requesting she confirms the cancellation of the order and a full refund. So far I am being ignored.”

Helpful Report

Posted 6 years ago

“Basically mirroring everyone elses complaints, that staff are unhelpful, unforcedly and are only interested in their commission.”

Helpful Report

Posted 6 years ago

“Never touch Land Of Beds. Their prices might be the lowest but so is their customer service if something goes wrong. They are terrible to try and resolve. We had issues with a Hypnos bed and they were unhelpful that although Hypnos agreed to change the bed Land of Beds made it impossible to comply with their terms of returns being accepted back into their warehouse. If you should be unluckily enough to have a problem then with Land of beds you simply are going to have major problem. Go elsewhere who have a reputation of putting their customers first and not their greedy owner's bank balances. Never ever consider Land of Beds they simply are the worst retailer of the year. Staff turnover here very quickly too.”

Helpful Report

Posted 6 years ago

“Terrible customer service and delivery!! Ordered bed on 23rd February and was given 2-3 week waiting period for the bed. Rung up to chase the order to be told the bed I ordered would not be in stock until the middle of April and if I wanted a bed sooner I needed to pick an alternative. After doing this I was advised the bed I had chosen had arrived with them and so was my mattress and they would sort out a courier to collect it and deliver it 'express' delivery the next day. The 'customer service manager' Nicola then informed me the bed I had to secondly choose was actually not in stock and they did not have it to give to the courier so I would have to wait and it would now take another three days for a courier to collect it. Previous to this - Nicola tried to convince me she had not told me my bed was in stock so it was lucky I kept all the e-mails regarding this so she could not back track any further. All I keep receiving is 'apology there is nothing we can do' and I do not believe anything I am being told now. Still no bed received and will not have any idea when the bed is coming.”

Helpful Report

Posted 6 years ago

“Do not trust this company to advise you correctly on delivery times. I ordered and paid for a mattress on the 27th December 2018, told it would be delivered within five days. It is now the 16th January 2019 and still no mattress arrived. Now being told that the company is receiving the mattress on the 21st January 2019 and I should get delivery a few days later so still no definite date of delivery. They have also previously told me it would be delivered the early part of w/c 14th January 2019. So you cannot trust this company on delivery dates.”

Helpful Report

Posted 6 years ago

“Very wretchedly Customer service!!!”

Helpful Report

Posted 6 years ago

“bogus mail from Land of Beds advising me to pay £480 invoice for bed, i did try to call but after 20min wait gave up. Noticed same type of issue on here, they need to sort their system out”

Helpful Report

Posted 6 years ago

“Same as previous comments. Received an invoice for £480 to be paid by DD. Have never ordered anything from Land of Beds in my life and certainly never will. I think apologies are in order from this company asap. Where did LoBeds get my email address from?”

Helpful Report

Posted 6 years ago

“Had the same email as others this morning. Contacted them to see if they were aware of possible bogus invoices being sent out under their name, only to be told that it was a system fault and to ignore the email as no monies would be collected as they don’t have customer bank details in any case. Might have saved a lot of time and energy chasing this up if they had followed up with a further email explaining their error.”

Helpful Report

Posted 6 years ago

“I also have received an email saying that I owe them £480 and they will be collecting the money via DD. This is a scam email. Please ignore. Some companies can purchase emails like this one and try to obtain cash from you. Don't ever give them your banking details. Avoid like the plague. Be warned.”

Helpful Report

Posted 6 years ago

“How weird. We also have had an e mail to say we owe £480. Delivery due December 24th. We have never ordered anything from Land of Beds. We have replied to e mail to say owe nothing so will be paying nothing and interested to know where they got our e mail from, as we are pensioners and do not tend to order on-line. Ditto AVOID”

Helpful Report

Posted 6 years ago

Land of Beds is rated 2.4 based on 146 reviews