Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,060 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,060 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apple AirPods, ordered at 9 pm, delivered next day ! (Used standard delivery) and sld at a competitive price. No issues at all , excellent service Thank you”

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Posted 3 months ago

“The delivery was fast. Even when I asked for a return, the process was swift and straight-forward. The customer service was super good.”

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Posted 3 months ago

“Excellent price for the laptop I wanted. Option to have the set up done which was carried out so promptly that it didn't even delay delivery of my item which was within two days.”

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Posted 3 months ago

“just as expected only slight negative was that Norton did not have facility to enter product key for pre-paid 3 months protection.”

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Posted 3 months ago

“Easy ordering - great discounted gaming laptop in sale. Communicated well throughout the order and special delivery as standard. Plus arrived earlier than expected. I am very pleased and my grandson is delighted he kept his Christmas money to buy his new laptop.”

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Posted 3 months ago

“Delivered promptly. Son is very happy with his gaming monitor.”

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Posted 4 months ago

“Fast delivery. Great price . Son happy with his monitor. ☆☆☆☆☆”

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Posted 4 months ago

“My order was dispatched and delivered without delay and I was notified every step of the way. The courier gave me a one hour delivery window and delivered it five minutes into that window. It just shows what is possible if they care to apply themselves. If this kind of pinpoint accuracy is achievable by one company, one would imagine all of them would apply themselves to it, but sadly it isn't the case! Thank you very much for exemplary service. Kind regards, Roy.”

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Posted 4 months ago

“Online customer service chat was helpful. The laptop arrived the next day. Very pleased with the service I received!”

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Posted 5 months ago

“Their prices are competitive. The charging cable in the box with my new Pixel phone didn't work. I contacted Laptops Direct Customer Service and they responded quickly and were happy to pay for a new one”

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Posted 5 months ago

“First time I've dealt with "Laptopsdirect". Very pleased with prompt delivery of new laptop. Delighted by receiving telephone call from 'customer services' asking if all was ok and offering telephone contact if required. Thankyou”

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Posted 6 months ago

“ive had a bit of a bad experiance with my order-and let me say it wasnt laptops direct fault-DPD the courier they used to deliver my parcel are absolutely useless ive had several items posted to me by DPD and every time its been a bad experiance .Laptops direct have kept me informed all the way so no blame on their part.”

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Posted 6 months ago

“Needed a new ipad to replace an ageing and unreliable IPad air 2 and found a refurbished Ipad 10th Gen at a very good price, delivered very prompt, everything in the sealed box and working perfectly, very happy with purchase from Laptops Direct.”

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Posted 6 months ago

“Super quick delivery.”

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Posted 6 months ago

“I was looking for a new laptop (other one has broken screen in danger of falling apart) Daughter in law recommended a laptop which happened to be on the Laptops Direct website. Decided to order and also took the UCover which was detailed. Laptop due to arrive next day and got message with time next day. 12 - 1. Arrived 12.30. Packed well, no damage. Daughter in law had offered to do the set up and transfer of files, so I just plugged the laptop in to charge it. Received a call from Laptops Direct to explain that there was another monthly cover I could take which may be more beneficial than the Ucover, which they could refund. Needed to be done within 7 days of delivery, so I said I would think about it. Daughter in law completed the set up for me and just need to get used to Windows 11, having had Windows 10 for some years. Contacted customer service and asked to make the switch from Ucover to the monthly cover. Very polite service and just awaiting the Ucover refund as promised. I spoke to Zayd Ismail on both occasions and he was very polite and explained things well. NB: I was not 'cherry picked' as per the pop up note. There are very few companies that don't ask for feedback now, but I was happy to give feedback. When I purchase something new, I do tend to look at previous reviews to get an overall view of the customer service and products.”

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Posted 6 months ago

“Very happy.. I have a direct contact at laptops direct and I am kept up to date on deliveries. Very good pricing. Can’t really fault them as a business.”

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Posted 6 months ago

“Had slight issue with CCard, which was resolved, ordered phone Friday mid afternoon, delivered within 24 hours, brilliant.”

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Posted 6 months ago

“First class service! Cannot recommend this company enough - competitively priced and quick delivery.”

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Posted 6 months ago

“No issues with order. not cherry picked as this did popup saying. first order with them and updated on each state of the process. Not had any issues with the monitor so not had to contact support, so this review is based on just the order and delivery of the monitor.”

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Posted 6 months ago

“Bought my third LG DUALUP (the other two from different suppliers). Laptops direct was the best price and quickest delivery 😄”

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Posted 6 months ago

Laptops Direct is rated 4.3 based on 2,060 reviews