Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,060 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,060 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, Great Customer service…even called me within minutes of ordering to clarify a couple of things. TV arrived exactly when they said it would. No damage. All as good as expected.”

Helpful Report

Posted 1 year ago

“Missing (UK-spec) power-supply immediately delivered, courier DHL however just tried to ram it in letterbox (!). Works AOK.”

Helpful Report

Posted 1 year ago

“Website easy to navigate, goods delivered as advertised. Despite paying for regular delivery the laptop was delivered the next day at the time specified by DPD.”

Helpful Report

Posted 1 year ago

“Very happy. Prompt service and happy to take back and credit goods which proved unsuitable.”

Helpful Report

Posted 1 year ago

“Good company with good customer care”

Helpful Report

Posted 1 year ago

“They were quick to answer my questions.”

Helpful Report

Posted 1 year ago

“Laptops Direct had everything we needed in stock unlike a large retail group ! The items were cheaper too and delivered the next day.”

Helpful Report

Posted 1 year ago

“I was very sceptical about ordering phone from an on line supplier. I needn't have been. The price very good, delivery time very good, delivery service from DPD very good, communication very good and the product was as described. Many thanks”

Helpful Report

Posted 1 year ago

“Had to return an item, customer service where very helpful and helped me with my issue.”

Helpful Report

Posted 1 year ago

“Fast efficient service. I ordered an Acer Laptop at what looks to be very competitive price and it was delivered next day”

Helpful Report

Posted 1 year ago

“Easy to use and very quick service”

Helpful Report

Posted 1 year ago

“laptop feels like a new machine”

Helpful Report

Posted 1 year ago

“Ordered two monitors and a PC. Great service good advice sensible price and next day delivery all as promised. 5 star service.”

Helpful Report

Posted 1 year ago

“Quick efficient service from the start wide choice and helpful info”

Helpful Report

Posted 1 year ago

“Great price on the product and arrived on the day requested. Good comms to keep me updated.”

Helpful Report

Posted 1 year ago

“Only needed a basic laptop for a client, and Laptops Direct had the widest choice. Good price and quick delivery. Highly recommended.”

Helpful Report

Posted 1 year ago

“Great delivery and response following my after sales issue.”

Helpful Report

Posted 1 year ago

“Very happy with my purchase. Arrived earlier than expected courier driver really excellent. Thank you.”

Helpful Report

Posted 1 year ago

“First time buyer. Customer service very good. Delivery as stated. Brilliant overall service.”

Helpful Report

Posted 1 year ago

“Good product as described and delivered on time.”

Helpful Report

Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,060 reviews