Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,063 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buyer. Customer service very good. Delivery as stated. Brilliant overall service.”

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Posted 1 year ago

“Good product as described and delivered on time.”

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Posted 1 year ago

“Happy with the process. My laptop arrived promptly. Customer service was good. No issues.”

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Posted 1 year ago

“I bought an Amazfit GTR 2 smartwatch. My research showed me that newer versions of this item had not really changed that much and the price LAPTOPS DIRECT was offering the unit had was excellent value even including the P. & P. It came on the day as specified with good tracking from DPD. I purchased directly but to my surprised the LAPTOPS DIRECT system allowed it to use my details as Amazon which saved a lot of hassle logging in etc. The AMAZFIT GTR 2 is proving a very buy.”

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Posted 1 year ago

“Very good pricing and delivery, the customer service are very helpful and friendly.”

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Posted 1 year ago

“Great, quick customer service.”

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Posted 1 year ago

“First time buying. Very easy. Kept up to date on order. Fab price.”

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Posted 1 year ago

“Bought a refurbished laptop online. Good website, easy to order. Laptop arrived in a couple of days and before the original expected delivery date, so nice surprise. Although secondhand and pretty cheap, it looks like new and so far works perfectly.”

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Posted 1 year ago

“Very fast delivery of laptop. Described as Grade A1, it was in fact new, still covered in HP's protective film.”

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Posted 1 year ago

“Great customer service Amazing bargain Thank you”

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Posted 1 year ago

“Fast reliable service”

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Posted 1 year ago

“Good communication, incredibly prompt delivery and great price”

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Posted 1 year ago

“Really good website , reasonable prices , good communication after ordering , arrived on time and well packaged!”

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Posted 1 year ago

“Ordered and sent pretty quickly. The item was refurbished, but came in a state that was close to brand new. Very happy with it, and a competitive price. Overall very happy.”

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Posted 1 year ago

“Initial delivery efficient & very well packaged but item didn't charge properly. Contacted CS dept & very helpful & polite, sent new battery. Arrived next day & easily put in. Product still didn't charge. Contacted CS dept again and arranged for product collection for following day. label supplied. Collection on time & replacement product delivered 2 days later. Amazing service. Purchased laptops, robotic vacuum and motorised scooter. Never had a problem. Would definitely recommend.”