Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my Lenovo laptop on Bank holiday Sunday and despite being told it would not be delivered the earliest the following Tuesday it actually arrived on Bank holiday Monday. Excellent service. Very pleased.”

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Posted 4 years ago

“Delivered early.phone better than i expected with all the bits with it.”

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Posted 4 years ago

“Bought a couple of Acer monitors, decent price, delivered as expected and no issues found. Been a good experience for me. (Postscript: the review website was a worse experience, doesn't realize that an email address/alias can legitimately include a '+' sign).”

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Posted 4 years ago

“Very happy with my levono yoga laptop. Exactly what i asked for. Thank you guys”

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Posted 4 years ago

“Very good good customer service”

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Posted 4 years ago

“Very pleased with the laptop. Price was very good for the laptop chosen. Delivery was one day later than promised (but the Monday was a Bank Holiday).”

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Posted 4 years ago

“Thank you so much I love my new laptop #AliceTheAmazing sorted my technical woes perfectly!”

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Posted 4 years ago

“I so happy about this company it's so amazing, they have the good attention with the customers”

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Posted 4 years ago

“I so happy about this company it's so amazing, they have the good attention with the customers”

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Posted 4 years ago

“Excellent speedy service”

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Posted 4 years ago

“I chose Laptops Direct to buy this laptop for a gift for someone after buying a pc a couple of months ago and being delighted with the service and the product. My friend received the laptop the next day as promised even though there was an error in my payment which I did not correct until 10:00pm the day before. I wouldn't hesitate to use Laptops Direct again and recommend them to everyone!”

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Posted 4 years ago

“EXCELLENT AND INFORMATIVE WEBSITE - ITEM ARRIVED NEXT DAY AND EXTREMELY WELL PACKED - PRODUCT WAS IN GREAT CONDITION - I WOULD DEFINITELY RECOMMEND THEM.”

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Posted 4 years ago

“I bought 3.laptop from LD and for the 3.time everything went smoothly and the computer is working just fine. Im very pleased with this service.”

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Posted 4 years ago

“Nothing to tell, really. It all went very well. I chose LD because their description of the item I wanted was more comprehensive than Amazon's. The ordering process seemed streamline, and their fulfillment of the order was very good, keeping me aware its progress at all stages.”

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Posted 4 years ago

“I looked at “MANY” and various websites to find a new phone and then I clicked on Laptops Direct which was easy to use, clear, concise and good prices. So I finally found a suitable phone at a price I wanted.”

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Posted 4 years ago

“Bought a Dell desktop computer. Excellent value for money. Very good service throughout.”

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Posted 4 years ago

“Brought a PC, they had the best deal online, delivery was super quick, customer service was responsive and resolved any issues I had ver quickly with the resolution I wanted. I cannot fault the service and I am very happy with my experience, would definitely recommend.”

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Posted 4 years ago

“The item arrived way before it was expected, very happy about that. Well packed and cannot fault anything really. Happier than buying from big online stores ;)”

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Posted 4 years ago

“My keyboard was faulty but they gave me a full refund and didn't make me pay return postage.”

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Posted 4 years ago

“This was the best price I could find online. Ordering process was easy and I received the item quicker than stated. Another plus is that I have not been pestered with e-mails about other offers. I can definitely recommend this company and intend to use them in the future.”

Helpful Report

Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews