Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the Service. New laptop arrived within 24 hours of the order being placed.”

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Posted 3 years ago

“Amazing service thank you very much.”

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Posted 3 years ago

“Excellent, I couldn't really ask for better service.”

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Posted 3 years ago

“I ordered the computer on Monday morning and opted for the one day delivery service. It duly turned up on Tuesday morning. Nothing else to say really; everything worked exactly as it should. Ideal!”

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Posted 3 years ago

“Laptops direct replaced my lap top no problem within a week when I had an issue. Excellent customer service!”

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Posted 3 years ago

“Arrived quickly and well packaged with clear communication about the order progress. Early days with the laptop but all seems good so far. Thank you.”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Absolutely first class service from laptops direct ….will defo use this company again !!”

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Posted 3 years ago

“Easy to use website. Great customer service and support. Fast delivery. Would recommend this company”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Always exemplary customer service and support.”

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Posted 3 years ago

“Great value Lenovo desktop tower - its a tiny one ! Great quality and performance and has Wifi built in too with Windows 10 Pro. Fast delivery too.”

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Posted 3 years ago

“Very helpful with product information and delivery arrangements.”

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Posted 3 years ago

“Ordered my new refurbished A grade laptop late Wednesday night and recieved it early Friday afternoon. The item is exactly as described, in full working order, with no scracthes or blemishes. I am very happy and would definitely recommend Laptops Direct.”

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Posted 3 years ago

“Very rapid delivery even on the cheapest delivery cost. Small saving on RRP of phone always welcome.”

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Posted 3 years ago

“Bought a CAT S31 phone. It was delivered quickly without any drama and it is an excellent phone.”

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Posted 3 years ago

“Excellent customer service! Very Pro-active. Laptop direct organized the return of a device with cracked screen and refunded me within few days.”

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Posted 3 years ago

“Dealt with laptop direct for 4 years having purchased a few times and always a good experience on quality and price and most importantly when things go wrong they are spot on in resolving them. As such I can trust them and as such that deserves recognition - trustworthy.”

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Posted 3 years ago

“Came perfectly, ordered a 144hz QHD monitor and they kept me updated when it was coming and told me on the day that it will arrive.”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews