Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products at competitive prices and quick delivery. Packaging on a refurbished laptop was good and the product was as described. Only chriticism I'd have is that the description for the laptop I baught said it didn't have backlit keyboard, but it did. Not a major thing, but would have saved me a search on the manufacturers website.”

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Posted 3 years ago

“Quick delivery, and all in order...”

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Posted 3 years ago

“On time and good quality delivery.”

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Posted 3 years ago

“The component ... a new lid for my laptop ... was at a good competitive price and came, by post, in quick time. Thanks.”

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Posted 3 years ago

“Great service a d delivered on date given”

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Posted 3 years ago

“Arrived ASAP. I bought an iPhone 8 refurbished grade one less than perfect (I cannot remember what the grading system was) as it poked brand new. It’s been a week and it’s working brilliantly”

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Posted 3 years ago

“Ordered phone - A1 condition exactly as described. Good price, fast delivery, perfect. Thanks”

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Posted 3 years ago

“Good information on website and easy ordering process. Product arrived in perfect condition the day after ordering”

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Posted 3 years ago

“Easily ordered using the filters to get exactly what i wanted. Very quick delivery”

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Posted 3 years ago

“Laptop Direct did it again.This is the 3rdtime I have ordered from them .Phone came next day and I'm really happy with it. Thank you”

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Posted 3 years ago

“Amazing product, fabulous price and super-quick delivery. I'm very happy indeed and would recommend to anyone.”

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Posted 3 years ago

“Absolutely recommended, fast delivery period, and got everything as expected”

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Posted 3 years ago

“I work in the IT industry and do some Purchasing with IT Suppliers, this transaction was i have to say a personal purchase and not for work and i do have a reasonable understanding of what should be expected in terms of SLA's in supply! put it this way they have completely surpassed all my expectations. Laptops Direct put the customer first in every way. other big service providers should come along and be taught how to treat a customer, lets be honest there is a lot who could learn a thing or too from these guys.”

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Posted 3 years ago

“This phone is great and does everything I could want it to do. Delivery was faster then expected, I had no reason to go back to "Laptops Direct" so cant comment on their customer service. The price of this phone is brilliant and I have recommended this particular model to several friends. The only negative to me was when you think you are paying a certain price and then a delivery charge appears! However I suppose there are no vehicles using free fuel and none of us work for free but I prefer to see delivery charges built into the price. Saying that I am a happy customer overall and would definitely use "Laptops Direct" again.”

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Posted 3 years ago

“Excellent and friendly customer service”

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Posted 3 years ago

“My initial online query was answered quickly and the order was taken very efficiently for delivery next day. It duly arrived and the only sign that the laptop was a refurb was a small ding in the lid. The screen and keyboard were perfect. A very fast and efficient purchase and delivery.”

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Posted 3 years ago

“Good product as described. Delivery on time. Professional customer service and reply quickly.”

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Posted 3 years ago

“Very happy with the service”

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Posted 3 years ago

“I bought a printer, it was offered at the most competitive price, and the delivery was next day. No hassles.”

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Posted 3 years ago

“I’m very happy with the service. I bought a new laptop and Norton which are the cheapest price. Also, customer support was very helpful. It was good purchase ever!”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews