Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have worked with Laptops Direct for many years and have had a 1st class professional service every time. Delivery to Scotland has on every occasion been next day and in 7 years only one item arrived damages, due to carriers not Laptops Direct”

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Posted 4 years ago

“Excellent service. Very quick and professional to sort out issue I had. Would highly recommend this Company.”

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Posted 4 years ago

“Straightforward ordering process & very fast delivery.”

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Posted 4 years ago

“Order process was fast and seamless”

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Posted 4 years ago

“Spot on service.”

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Posted 4 years ago

“Whilst I had a problem with one of the deliveries, Laptop Direct sorted it out straight away. I would definitely recommend this company.”

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Posted 4 years ago

“very happy with my experience shopping with Laptops Direct”

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Posted 4 years ago

“Excellent price and Really quick delivery by DPD. Ordered Saturday PC was delivered Monday by DPD in pristine condition.”

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Posted 4 years ago

“Easy to place my order, agent called to confirm address and ordered. It arrived on time, well packaged and no issues.”

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Posted 4 years ago

“Very easy.”

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Posted 4 years ago

“Delivery was Quick the laptop had an issue with Charger. Customer services were quick in all matters and couldn’t replace like for like and was refunded swiftly thank you to all”

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Posted 4 years ago

“Very Happy about your services, laptop on time, laptop working look like new . I am costumer for couple years I am not disappointed in 2021 since ! I will recommend to any body to use you Guy Delaide”

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Posted 4 years ago

“The service I received was excellent, great choice, great prices and next day delivery. Well happy with the laptop and would highly recommend Laptops Direct to others.”

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Posted 4 years ago

“Purchased Moto G7 Plus 'phone for my wife; all good. Competitive price and great communication, delivered earlier than promised, was next business day even though I only paid for standard service. Phone is great too.”

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Posted 4 years ago

“Great service, i would buy from them again.”

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Posted 4 years ago

“Weird about the "cherry picking happy customers reviews" how would you know until they've left the review.. Anyway yeah laptops direct never had an issue with them they're well priced and have good customer service.”

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Posted 4 years ago

“Very pleased indeed. My new Laptop arrived very promptly, delivered by DPD. The latter were very good in keeping me informed as to the whereabouts of the driver. Laptops Direct were excellent in answering a query I had regarding the specification of my Laptop and I shouls like to thank Isobel Haw who dealt with my varied questions. Overall, VERY pleased. Thankyou.”

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Posted 4 years ago

“Good choice of product at a reasonable price. Prompt delivery. Good customer service on a minor issue.”

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Posted 4 years ago

“Easy to order, fast delivery, appropriately sized packaging, happy customer. It was a smartphone, I appreciate that there may be stock or distrubition problems with some other items.”

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Posted 4 years ago

“Very good, personable service. Very speedy, well packaged delivery.”

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Posted 4 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews