Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to wait a while for the laptop but did get notification when it was sent out for delivery.”

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Posted 7 years ago

“Cheaper than the Apple store”

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Posted 7 years ago

“Good prices, free delivery”

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Posted 7 years ago

“HP14 bk069sa 'refurbished' (but actually brand new) arrived promptly and was easy to set up. A bargain at half the price Currys were charging.”

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Posted 7 years ago

“Laptop is fine and what I expected, but I asked you twice to change the name on the invoice. The bill payer is Mr C Gray and the recipient is Miss Paula Wilde, You didn't change it. Please email the correct invoice with Mr C Gray on it. Thanks.”

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Posted 7 years ago

“The service for ordering was good but let down by the courier who went to the wrong address.”

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Posted 7 years ago

“Prompt service and everything in working order”

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Posted 7 years ago

“They sent what I asked for. The quality of the computer was acceptable. Would have been 5 star but the standard delivery was up to 10 days, so had to pay for faster.”

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Posted 7 years ago

“Bought a laptop. It arrived on time. It was well packaged. It was the one it was supposed to be. Nothing went wrong. That's about it really. Nothing bad to say,everything worked as it should have done.”

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Posted 7 years ago

“The laptops I purchased are good, nice & quick to boot etc. Mainly of course this is helped by the SSD drives fitted. The only niggle really was that I paid for a Saturday delivery which got cancelled by the courier service because, they advised, LaptopsDirect did not have the goods ready for dispatch! The delivery was made on Sunday but to the works address, luckily someone was there! Product wise, no issues, delivery service wise.... not so great.”

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Posted 7 years ago

“Order dispatched quickly. Price was very good. Delivery was problematic as the courier didn't email or text as they were supposed to so had to arrange to collect the item from their depot. Luckily it was on my route to work.”

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Posted 7 years ago

“I was happy with the great price and speedy free delivery.”

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Posted 7 years ago

“Good web site and service. Only criticism - and the reason for dropping one star - is about the choice of courier service. If DPD can advise in advance by SMS it'll be a morning or afternoon delivery then tell you on the day which hour, then others can. There's no excuse not to use such services for high value items.”

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Posted 7 years ago

“Always low prices on pretty much everything, the service is good and if there is a mistake they accept the responsibility unlike so many other retailers”

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Posted 7 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews