Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had two orders both delivered on time Great service as always thanks to all at laptops Direct”

Helpful Report

Posted 1 year ago

“Great price , very good delivery arrangements and price compared to say currys £45 laptops direct £14.97 👍”

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Posted 1 year ago

“Quick friendly assistance, prompt feedback, speedy delivery, wide choice of products to choose from”

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Posted 1 year ago

“Excellence in all areas. I have purchased from this company a number of times and they have practised what they preach.”

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Posted 1 year ago

“Quick delivery, good price”

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Posted 2 years ago

“I found the phone I wanted at a very competitive price. It arrived the next day even though I'd paid for a slower delivery. I would happily use this company again. Everything went very well, thank you.”

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Posted 2 years ago

“Customer service, delivery time.”

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Posted 2 years ago

“Two Macbook Air laptops delivered very quickly, and at an excellent price. What's not to like?”

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Posted 2 years ago

“Well happy with my laptop service was good. Laptop was packed well delivered on time.”

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Posted 2 years ago

“I cannot fault Laptops Direct in the way it performed with my order. I placed it on a Tuesday with requested delivery on Thursday, two days later. The order would actually have been delivered on Wednesday had I not been out that day. It was delivered on the Thursday. The product itself was as ordered and in excellent condition. This is excellent customer service.”

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Posted 2 years ago

“Purchased a phone, price was good and delivered within 24h. No issue all good”

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Posted 2 years ago

“Superb service, very keen price and the service was top notch”

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Posted 2 years ago

“Delivery was prompt with no hassle, item came well packaged and as described”

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Posted 2 years ago

“The product was exactly as advertised, the delivery on schedule and the customer service follow up excellent.”

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Posted 2 years ago

“First time buyer so was a little skeptical to begin with, first monitor had a fault with the screen too. This was all quickly seen to and a replacement was sent, along with an added extra as cables for all ports was provided at no extra cost. It was a nice little bonus.”

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Posted 2 years ago

“I have ordered from this company before so I wasn't particularly concerned,my wife's new phone arrived on time in perfect condition I certainly wouldn't think twice about telling my friends about this company excellent service”

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Posted 2 years ago

“Used these guys for the first time as I had a problem making an order on a competitor's site – who I usually use for these kinds of items. I had a good experience. The checkout allowed me to choose a delivery date and I had asked for the delivery to be in two days time, but it arrived next day (first world problems!). I was able to take the delivery, so all good. I don't think this warrants losing a star, but perhaps half a star. My experience was very good overall. Will use again.”

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Posted 2 years ago

“I was really pleased with my phone. It's the third time I've used Laptops Direct and they are really good. The only minor criticism I had is that the phone wasn't in the original box which wasn't mentioned. But it was well packaged and came with a sim card remover which was great.”

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Posted 2 years ago

“Great price for the product i purchased , ordered Friday morning recieved my item Saturday Would definitely recommend and use again in the future”

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Posted 2 years ago

“Simple and straight forward purchased, best price I could find, ordered quite late in the day and laptop was delivered next day which was great - Thank you.”

Helpful Report

Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews