Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,157 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service Amazing bargain Thank you”

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Posted 2 years ago

“Fast reliable service”

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Posted 2 years ago

“Good communication, incredibly prompt delivery and great price”

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Posted 2 years ago

“Really good website , reasonable prices , good communication after ordering , arrived on time and well packaged!”

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Posted 2 years ago

“Ordered and sent pretty quickly. The item was refurbished, but came in a state that was close to brand new. Very happy with it, and a competitive price. Overall very happy.”

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Posted 2 years ago

“Initial delivery efficient & very well packaged but item didn't charge properly. Contacted CS dept & very helpful & polite, sent new battery. Arrived next day & easily put in. Product still didn't charge. Contacted CS dept again and arranged for product collection for following day. label supplied. Collection on time & replacement product delivered 2 days later. Amazing service. Purchased laptops, robotic vacuum and motorised scooter. Never had a problem. Would definitely recommend.”

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Posted 2 years ago

“Ordered on Sunday night. Delivered on Tuesday afternoon. Spot on”

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Posted 2 years ago

“Received with safe”

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Posted 2 years ago

“Excellent efficient service. Great prices. All round good buying experience. Would recommend.”

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Posted 2 years ago

“Good price, good service, exactly as advertised”

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Posted 2 years ago

“Perfect delivery and goods in great condition”

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Posted 2 years ago

“Perfect price and service thank you!”

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Posted 2 years ago

“Happy with my phone. Everything as described.”

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Posted 2 years ago

“I ordered by phone, as I am not happy using the internet, and delivery was on the day I requested. Everything went smoothly, as you should be able to expect.”

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Posted 2 years ago

“Hi I got a Christmas present 🎁 for my son so can't comment on the product only the company. Very fast delivery keeps you informed no hassle at all .”

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Posted 2 years ago

“Ordered new laptop at 7:30 on a Wednesday night paid for standard delivery to my workplace expecting to receive it by Monday the following week. it arrived the following day by 12:30pm. 17 hours is a very quick delivery, and everything sent as ordered just need to finish setting it up to my liking”

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Posted 2 years ago

“Great price budget cctv system, good communication and very quick delivery.”

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Posted 2 years ago

“Have used them for years, delivery quick, laptops seem good, not had any issues to date.”

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Posted 2 years ago

“Laptops direct provided an excellent service. I was looking to replace an old laptop and was talking to a few suppliers , none of these could match the overall service provided by Laptops Direct . Quality of product , customer support , price and on time delivery all excellent. Tony”

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Posted 2 years ago

“The product arrived undamaged with prompt delivery by DPD on the day and timeslot I was given. Good customer service as Laptops Direct emailed me with the timeslot so it ensured I remained at home.”

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Posted 2 years ago

Laptops Direct is rated 4.3 based on 2,157 reviews