Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,216 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - bought a reconditioned laptop. Quick delivery and all set up for me to use! Thank you”

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Posted 2 years ago

“Very efficient, ordered one day came the next. Very happy with my new laptop.”

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Posted 2 years ago

“Awesome service as always from laptops direct, have bought several things and always been 100%”

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Posted 2 years ago

“Easy ordering, Great Customer service…even called me within minutes of ordering to clarify a couple of things. TV arrived exactly when they said it would. No damage. All as good as expected.”

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Posted 2 years ago

“Missing (UK-spec) power-supply immediately delivered, courier DHL however just tried to ram it in letterbox (!). Works AOK.”

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Posted 2 years ago

“Website easy to navigate, goods delivered as advertised. Despite paying for regular delivery the laptop was delivered the next day at the time specified by DPD.”

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Posted 2 years ago

“Very happy. Prompt service and happy to take back and credit goods which proved unsuitable.”

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Posted 2 years ago

“Good company with good customer care”

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Posted 2 years ago

“They were quick to answer my questions.”

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Posted 2 years ago

“Laptops Direct had everything we needed in stock unlike a large retail group ! The items were cheaper too and delivered the next day.”

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Posted 2 years ago

“I was very sceptical about ordering phone from an on line supplier. I needn't have been. The price very good, delivery time very good, delivery service from DPD very good, communication very good and the product was as described. Many thanks”

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Posted 2 years ago

“Had to return an item, customer service where very helpful and helped me with my issue.”

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Posted 2 years ago

“Fast efficient service. I ordered an Acer Laptop at what looks to be very competitive price and it was delivered next day”

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Posted 2 years ago

“Easy to use and very quick service”

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Posted 2 years ago

“laptop feels like a new machine”

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Posted 2 years ago

“Ordered two monitors and a PC. Great service good advice sensible price and next day delivery all as promised. 5 star service.”

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Posted 2 years ago

“Quick efficient service from the start wide choice and helpful info”

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Posted 3 years ago

“Great price on the product and arrived on the day requested. Good comms to keep me updated.”

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Posted 3 years ago

“Only needed a basic laptop for a client, and Laptops Direct had the widest choice. Good price and quick delivery. Highly recommended.”

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Posted 3 years ago

“Great delivery and response following my after sales issue.”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,216 reviews