Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product delivered quickly and at a great price for a well know brand of Simm”

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Posted 3 years ago

“Speedy delivery, quality product. Would happily buy from Laptops Direct again.”

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Posted 3 years ago

“Simple easy and prompt...”

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Posted 3 years ago

“Great platform with great buying experience. Their customers priority is topnotch”

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Posted 3 years ago

“Very quick delivery and happy with the product. Also very cheap prices compared to Amazon.”

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Posted 3 years ago

“Next day delivery was made - to Isle of Wight. Excellent. Package was slightly damaged - a bit of padding wouldn't go amiss for delicate electronics.”

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Posted 3 years ago

“Best customer service. Thank you so much!”

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Posted 3 years ago

“Had an issue with my phone from Laptops Direct. Contacted their customer service, pleased to say they were as helpful as anyone could wish for, problem was resolved without the need to return my phone to them, although, in the mean time, they had taken the trouble to book a collection of my phone had I needed this service. Well done Laptops Direct, and especially the service team. Great to know that someone actually takes the trouble to “listen” to the customer. Would I purchase from this company again? That’s a big YES from me.”

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Posted 3 years ago

“this company are fast efficient my laptop is tremendous love it like new thank you laptop direct”

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Posted 3 years ago

“everything was excellent - price, quality of laptop and service thank you”

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Posted 3 years ago

“I cannot fault Laptop direct service it was a seamless service,”

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Posted 3 years ago

“I have dealt with Curtis a number of times in the 18 months and and he never disappoints. Helpful, efficient, unbelievably friendly yet the ultimate professional. Laptops Direct are lucky to have him.”

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Posted 3 years ago

“Pleasant people to talk to, laptop delivery prompt, no issues. A good Company to use.”

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Posted 3 years ago

“Had problems caused by me, not them, which they sorted happily and quickly.”

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Posted 3 years ago

“They had the used monitors I was looking for in very good(A1) condition at a reasonable price. Painless purchasing process. Extremely well packed and delivered. Power cord supplied but they only sent VGA cables 😢 do had to order display port cables from Amazon”

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Posted 3 years ago

“Explanation was great bought the cctv system with 2tb 8 cameras value for money.”

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Posted 3 years ago

“Really good service, delivered next day, great laptop. Had a few problems getting the Windows licence sorted but Laptops Direct were very responsive which allowed me to get it up and running quickly.”

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Posted 3 years ago

“This is the third time I have bought a laptop for my business over the last 5 years and the delivery has been excellent on each occasion. I would just say that the free postage voucher code which is acknowledged on my invoice was not actually deducted so I ended up paying for carriage which was a tiny fraction of the laptop price so not a major concern. It was a little strange that the voucher was accepted but not deducted. Perhaps I misunderstood the offer.”

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Posted 3 years ago

“Ordered a new mobile. Paid 9.99 extra for next day delivery and the phone was delivered. Phone as described. No issues at all”

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Posted 3 years ago

“First class services and so response - even on a weekend! Would defintely recommend”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews