Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,172 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new graphics card from them but had to return it due to my pc having developed a fatal error before it arrived. Got a prompt refund had to jump through a few hoops to get it though. Still can't fault them as it was a 3rd party suppliers fault. will us them again if i need to.”

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Posted 3 years ago

“Easy website to navigate. Had a couple of questions before purchasing a new larger monitor, so rang them & got all my questions answered. Completed the purchase online & delivered a couple of days later. All worked straight out of the box (apart from removing details of the old monitor from Windows). A very happy customer - third purchase.”

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Posted 3 years ago

“Great product and quick delivery (after some prompting) very happy”

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Posted 3 years ago

“Great product hp original charger. Works great and was delivered really quickly.”

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Posted 3 years ago

“Fast and accurate delivery , excellent”

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Posted 3 years ago

“Absolutely brilliant in every way. Excellent item, very fast delivery and all good. I will return and have already let other family members know. Thank you”

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Posted 3 years ago

“Awesome customer service w/ full tech support! As I received both for my Acer Nitro 5 laptop which was replaced w/ a slightly different model build to my original laptop w/in 30 days of my original order, due to a fault w/ the laptop's battery not retaining it's charge! My replacement Acer Nitro 5 w/ a slightly different model build works fine w/ no issues to report @ all!”

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Posted 3 years ago

“Perfect quick sales perfect delivery”

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Posted 3 years ago

“I am giving Lap Tops Direct a 5 star review for the following reasons. 1 Searching digital store front was easy and led me to suitable item. 2 Product ('electriq' /24" / 4K / monitor)was deeply discounted as refurbished. 3 Company kept me informed of package status. 4 Product arrived on time with no issues. 5 Product works as expected (actually beyond).”

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Posted 3 years ago

“Excellent. Can`t fault them, been with this company for my last four computers if I get a problem they fix it great customer service fast delivery would recommend.”

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Posted 3 years ago

“Over the past few weeks I have bought both a desktop PC and a new monitor. When hooking the PC up to my old (LED) monitor, I got some strange flickering / colour-changing but this disappeared when I tried using a flatscreen TV (via both VGA & HDMI). I was a little concerned that this problem might re-appear on a new monitor, but was reassured over the 'phone that my warranty would cover this. I need not have worried, as the new (24") monitor works brilliantly. A few moments to fit the stand, hook up to the PC and re-set to 75hz (OK, and a few more to change the audio output to my headphones) and all is working brilliantly. Very happy to recommend L.D.”

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Posted 3 years ago

“Ok, sounds silly but I managed to order a ultrawide monitor that wasn't suited to my needs! My fault entirely, yet Laptops authorised the return, and after a couple of hiccups got it collected (special thanks to Lynsey Higgins for sorting the collection problems) and I have received a full refund. Sorry to have troubled you guys, excellent service all round, and I promise I will be more careful next time!”

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Posted 3 years ago

“Delivery was very prompt - expected within a week, but arrived within two days. The only slight annoyance was that the order (screen + seperate cable) came in two seperate deliveries one-hour apart, despite ordering at the same time. Product is (as of 1 day use) excellent - looks new, although re-conditioned (A1 grade), worked immediately out of the box, and came with all necessary accessories. Great value for what I was looking for, and would use this service again.”

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Posted 3 years ago

“Excellent value for money and fast delivery. I bought a refurbished Acer notepad which is in perfect condition and full working order. Customer service was impeccable.”

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Posted 3 years ago

“great product delivered quickly and at a great price for a well know brand of Simm”

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Posted 3 years ago

“Speedy delivery, quality product. Would happily buy from Laptops Direct again.”

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Posted 3 years ago

“Simple easy and prompt...”

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Posted 3 years ago

“Great platform with great buying experience. Their customers priority is topnotch”

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Posted 3 years ago

“Very quick delivery and happy with the product. Also very cheap prices compared to Amazon.”

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Posted 3 years ago

“Next day delivery was made - to Isle of Wight. Excellent. Package was slightly damaged - a bit of padding wouldn't go amiss for delicate electronics.”

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Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,172 reviews