Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.32

4.3 Rating 2,158 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Laptops Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is excellent and prices are reasonable so satisfied with the delivery.”

Helpful Report

Posted 2 years ago

“I don't know why a warning pop-up appeared saying Laptops Direct are "cherry picking" good reviews because in my books they don't need to do so. They fully deserve the 5 stars I've given them. Really good price. Very quick delivery (using cheapest option as well and not next day premium rate). Product as expected and in tamper-proof sealed box. So all in all I'm one well pleased customer,”

Helpful Report

Posted 2 years ago

“Brought my very first gaming PC!! What a brilliant company to deal with answered any questions I had good prices very well packaged and delivered very fast Thank you Laptops Direct”

Helpful Report

Posted 2 years ago

“Fast and very efficient service. Computer is great. No complaints.”

Helpful Report

Posted 2 years ago

“Prompt delivery, received in specified time slot, device working well so far....”

Helpful Report

Posted 2 years ago

“Quick delivery end great service”

Helpful Report

Posted 2 years ago

“Ordered a new graphics card from them but had to return it due to my pc having developed a fatal error before it arrived. Got a prompt refund had to jump through a few hoops to get it though. Still can't fault them as it was a 3rd party suppliers fault. will us them again if i need to.”

Helpful Report

Posted 2 years ago

“Easy website to navigate. Had a couple of questions before purchasing a new larger monitor, so rang them & got all my questions answered. Completed the purchase online & delivered a couple of days later. All worked straight out of the box (apart from removing details of the old monitor from Windows). A very happy customer - third purchase.”

Helpful Report

Posted 2 years ago

“Great product and quick delivery (after some prompting) very happy”

Helpful Report

Posted 2 years ago

“Great product hp original charger. Works great and was delivered really quickly.”

Helpful Report

Posted 2 years ago

“Fast and accurate delivery , excellent”

Helpful Report

Posted 2 years ago

“Absolutely brilliant in every way. Excellent item, very fast delivery and all good. I will return and have already let other family members know. Thank you”

Helpful Report

Posted 2 years ago

“Awesome customer service w/ full tech support! As I received both for my Acer Nitro 5 laptop which was replaced w/ a slightly different model build to my original laptop w/in 30 days of my original order, due to a fault w/ the laptop's battery not retaining it's charge! My replacement Acer Nitro 5 w/ a slightly different model build works fine w/ no issues to report @ all!”

Helpful Report

Posted 2 years ago

“Perfect quick sales perfect delivery”

Helpful Report

Posted 2 years ago

“I am giving Lap Tops Direct a 5 star review for the following reasons. 1 Searching digital store front was easy and led me to suitable item. 2 Product ('electriq' /24" / 4K / monitor)was deeply discounted as refurbished. 3 Company kept me informed of package status. 4 Product arrived on time with no issues. 5 Product works as expected (actually beyond).”

Helpful Report

Posted 2 years ago

“Excellent. Can`t fault them, been with this company for my last four computers if I get a problem they fix it great customer service fast delivery would recommend.”

Helpful Report

Posted 2 years ago

“Over the past few weeks I have bought both a desktop PC and a new monitor. When hooking the PC up to my old (LED) monitor, I got some strange flickering / colour-changing but this disappeared when I tried using a flatscreen TV (via both VGA & HDMI). I was a little concerned that this problem might re-appear on a new monitor, but was reassured over the 'phone that my warranty would cover this. I need not have worried, as the new (24") monitor works brilliantly. A few moments to fit the stand, hook up to the PC and re-set to 75hz (OK, and a few more to change the audio output to my headphones) and all is working brilliantly. Very happy to recommend L.D.”

Helpful Report

Posted 2 years ago

“Ok, sounds silly but I managed to order a ultrawide monitor that wasn't suited to my needs! My fault entirely, yet Laptops authorised the return, and after a couple of hiccups got it collected (special thanks to Lynsey Higgins for sorting the collection problems) and I have received a full refund. Sorry to have troubled you guys, excellent service all round, and I promise I will be more careful next time!”

Helpful Report

Posted 2 years ago

“Delivery was very prompt - expected within a week, but arrived within two days. The only slight annoyance was that the order (screen + seperate cable) came in two seperate deliveries one-hour apart, despite ordering at the same time. Product is (as of 1 day use) excellent - looks new, although re-conditioned (A1 grade), worked immediately out of the box, and came with all necessary accessories. Great value for what I was looking for, and would use this service again.”

Helpful Report

Posted 2 years ago

“Excellent value for money and fast delivery. I bought a refurbished Acer notepad which is in perfect condition and full working order. Customer service was impeccable.”

Helpful Report

Posted 3 years ago

Laptops Direct is rated 4.3 based on 2,158 reviews