Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,084 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Questions

Metrics

4.3

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I knew that they get their trucks in on Tuesdays and Thursdays. I came in on a Monday, and ordered a part for my truck. Was told it would be in on the next truck, which was alright with me as I needed the hooks for that weekend. This was on the 13th of the month. Two weeks later, after they had to reorder the hooks again, the part came in. Guess what? Wrong HOOKS! I returned the hooks the next day and got my money back. I was very discouraged on the wait time and receiving the wrong parts. I went to a competitor and got the hooks with no problem, less money spent, as they had them in stock.”

Helpful Report

Posted 6 years ago

“*** 6/17/19 *** UPDATE: All, I'm keeping my rating the same, however I do want to clarify that this review isn't for the store manager Marin at 2112 E US 70 HWY, Durham, NC 27703 but of her supervisor and leadership above them. Marin has been great throughout this entire ordeal and my review rating doesn't reflect on her. If I were to be rating her I'd give nothing but 5 Stars. However, as she was pushing towards a resolution she was ham strung by her direct leadership above her to make any real progress. It may be that the district manager has no weight in getting the folks in the factory to get the job done but it's clear that there is a lack of communication between these two different organizations within the business. Again, let me reiterate that Marin at the Durham store did an excellent job in helping me out and she was limited in her capacity from upper management to move forward. If Marin was the next person in charge I know that it would have gotten done and there wouldn't be customer sentiment issues. Also another saving grace for Leonard/Leer, we're thinking of purchasing a shed and you can thank Marin for that as she's able to work with us and we know with her leadership it'll be done correctly. Ryan *** END UPDATE **** Would be a 5 star review if they didn't make the mistake of matching paint for the cab. Bought my RAM 1500 CAP in October 2018 and when it came in late December 2018 the color was wrong. The CAP was returned back early January and it wasn't returned back until late February early March. I specifically made the request since the order was placed in October 2018 to have the decal on the glass removed and when it was being installed in late February early March the installer at the Durham location was able to make this request. My wife didn't notice until she got home that the installer made deep and visible scratches into the glass. I've made the report to the manager at this store immediately during that time. Here we are June 2 2019 and this issue hasn't been rectified. This whole ordeal has been going on for eight (8) months. I wish this could have been a simple transaction and the longer that this goes on my sentiment towards Leonard/Leer products continues to decrease each day. My confidence in leadership not from the local store manager but those above them from district managers to corporate to competently lead and make this mistake their own to lead this issue resolution continues to erode. Regards, Ryan Kotulak”

Helpful Report

Posted 6 years ago

“Michael, I ordered my camper top in March, received it the first of April. The dealer ordered the wrong clamps , and in order for them to install the camper top they had to remove the stock Tundra tie down tracks or they said they couldn’t put on the top. They told me they would reorder the right clamps for it, and after 3 months and 2 trips down there (it is an hour away) I still don’t have the clamps...they keep telling me that they can’t ship them directly to me, and that they have to be brought in on a truck. One other reason that I had to go back down there is because the top wasn’t put on there correctly, I still have water comIng in places where it isn’t sealed. Right now I just want the correct clamps so I can reinstall my tie down clamps, why can’t they ship them to me? Mind you, I paid for this top in full and am very UNHAPPY with their service. I will hope that you can help me find a solution to this problem, if not I will be leaving reviews online. Thank you for your time, Jacob Everidge”

Helpful Report

Posted 6 years ago

“I had great shopping experience with Leonard and Gerard was very professional and knowledgeable of the products I was searching for and purchased.”

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Posted 6 years ago

“Excellent customer service!”

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Posted 6 years ago

“We had a good experience buying a new Leonard trailer. The staff was friendly and helpful, and gave us a good deal. We are please with our purchase.”

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Posted 6 years ago

“Our second time using Leonard to install a Patriot Blue Ox.. excellent job!!!!”

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Posted 6 years ago

“Very helpful employees but need to learn what a 501c is for non profit organizations that are tax exempt for when they buy accessories. Other than that it was a good experience”

Helpful Report

Posted 6 years ago

“your manager at Selma,NC is a lying POS and can not be trusted by your customers or Leonard. Honesty and integrity SHOULD BE a prerequisite to even working for your company, obviously not. I don't mind telling you, I nor anyone I know will EVER, to be clear, NEVER EVER do ANY business with your company in the future!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Always get my questions answered when going to the York county Leanards”

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Posted 6 years ago

“I got a camper shell on my truck and got home and my light bar was not working under my tailgate. I got under my truck to see why and all my wires were just hanging so I had to repair the wiring they did and strap it up properly. Now I have to take my truck back because they installed my shell crooked and it has rubbed the paint off my truck. The window was not put on correctly from the factory and the paint is chipping. They are fixing everything but have to send the shell back for two weeks and will not give me a cover for my electrical in the bed of my truck. So I am now buying one for them to install while they fix my paint and wait for my shell to come back. I’m just worried about my wiring now and what they will mess up next they are all about production and getting people out not quality!”

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Posted 6 years ago

“Super service in New Bern”

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Posted 6 years ago

“The scheduled worked great for both customer and vendor. The guys were great to agree upon time and schedule. Product is wonderful and holds all my tools.”

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Posted 6 years ago

“Thank you for assisting with options and supplying a very nice trailer!”

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Posted 6 years ago

“I bought a car tow dolly. The representative sold me a spare tire that was much too small for the trailer. Fortunately when I took it back the new store manager made things right.”

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Posted 6 years ago

“Beautiful shed, very well built and a great company to work with on top of that. Kevin was wonderful, even recommending an installer for me since I needed my building installed on site. I've had the building only a week or so, but it seems so far to be perfect.”

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Posted 6 years ago

“Cover for truck bed needs minor adjustment. I will have to take it in but not sure when.”

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Posted 6 years ago

“Very happy with the enclosed trailer that I recently purchased. As well as the metal storage building.I would highly recommend Lenoard to all my friends”

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Posted 6 years ago

“Great products. Great customer servce. Knowledgeable staff and quality products.”

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Posted 6 years ago

“My shed is great! The ramp - is too steep considering you need to stand on the ramp to open the door. We chose a roll up door and wish we offered a choice of latches. 95% of the time I am unable to get the latch released. Not for seniors!”

Helpful Report

Posted 6 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,084 reviews