Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,084 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Questions

Metrics

4.3

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said my camper shell would take 2 hours to install... it took them about 3 hours and 45 minutes. Because of this, I was late to work (being paid hourly and not salary, this was about $60) . That being said, they were short staffed that day and only had 2 employees running the whole business. They were apologetic but did not offer to correct the situation or cut the price a little bit. They also took the liberty to install an enormous "LEONARD" decal on the back of the shell without asking me. I understand they want to advertise but the decal was ridiculous and a pain to take off... I had to use a scraper and rubbing alcohol to get the remains of the adhesive off. The employees do work extremely hard, however, and I do understand from personal experience how awful it can be to work while understaffed in a customer service industry. Props to them for that.”

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Posted 6 years ago

“Customer service at the location on Wade Hampton Ave in Greenville SC was horrible! I will never buy another Leonard product again. They couldn't answer any of my questions after I had made my down payment on my 12x24 building I purchased. They also botched my delivery date and gave me some lame excuse that their driver hurt his back. The driver that replaced that guy didn't level my building properly and had to wait a week for a guy to come back and fix it before I was comfortable with storing stuff in it. There were also dents and dings on the sheet metal and broken wood on the lower foundation wood frame. I would think as much as I spent on this building they would ensure it was in pristine condition.”

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Posted 6 years ago

“Installed a brush guard on my truck. Good job, good people and fair price! What more can you ask for.”

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Posted 6 years ago

“Excellent customer service and product, highly recommend to anyone looking for quality in all regards.”

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Posted 6 years ago

“The company needs to be more prompt on informing customer there order has arrived. I waited a week and didn't hear back from anyone. When i arrived to pick up parts that were delivered 2 days after ordering, they had been sitting outside in the rain for a couple days. Over all service was good, just improve one informing customer of the orders.”

Helpful Report

Posted 6 years ago

“I had a bed cover and spray in liner done. It was raining when I picked up my truck, the next day when I took a look at my truck I found scratches on my truck, looked like they had drug a air hose across it. The cover had something white on the side, it wasn't paint but whatever it was took a lot of work to get it off. They also told me it would be waterproof but it is not waterproof. The price was right! I was disappointed, I just expected a professional job on my new truck.”

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Posted 6 years ago

“Was not happy with inability of manager to offer past 90 days same as cash terms. Hitch/ trailer lock system poorly made. Inadvertently struck ball hitch lock and destroyed it. Labor charge too high to correct wiring harness problem.”

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Posted 6 years ago

“We purchased a soft topper for our truck. It was installed in minutes. We are very please with it. Thanks for a great product.”

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Posted 6 years ago

“Very good experience knowledgeable and friendly staff”

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Posted 6 years ago

“The folks at Leonard of Morristown, are top notch. Got what we wanted in a timely manner and installation was quick and professional. Will visit again.”

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Posted 6 years ago

“I bought cap for my truck and a spray on bedliner and everything went smoothly ... I'm happy ! ! !”

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Posted 6 years ago

“Leonard’s installed running boards on my 2018 Nissan Murano. Great job! Guys are all very professional.”

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Posted 6 years ago

“The building is absolutely great great quality great construction I loved it delivery is a joke I took multiple multiple times and then saying they were going to show up and then didn't and then didn't cancel call reschedule nothing they just weren't there until I called after I called multiple times the guy finally showed up the day after this is my only complaint getting it to your house was a nightmare but the building was great”

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Posted 6 years ago

“Very Helpful and also found the equipment I was wanting! Great Service!!”

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Posted 6 years ago

“Recently had a bull bar and a set of lights installed at Leonard Buildings and Truck Accessories. They did a great job with the installation and the cost was reasonable.”

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Posted 6 years ago

“Customer service at the time we were deciding on a bed cover was excellent. Lots to choose from. When the chosen bed cover came in it was quickly installed. We love it.”

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Posted 6 years ago

“The topper looks great. Great paint match. There was some confusion about a lock that I had ordered which I had to, unexpectedly to me, pay extra for and bring my truck back in to have installed three weeks later. The topper also leaked which I had to take it back to have it repaired. Overall, for the money I spent (about $2500) on a topper I wish the process had been smoother and less stressful.”

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Posted 6 years ago

“I love my trailer! It is just what I hoped it would be.The customer service is great!”

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Posted 6 years ago

“Really wish I would have been told that a 12x16 building is measured off the eaves and not the actual outside dimensions of the building. Probably would have bought a larger building. Trades?”

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Posted 6 years ago

“To be honest I'm not sure what kind of rating to give. The Staff is very friendly and somewhat helpful; however, we placed an order on 01/30/2019 for a shell for our 2018 Colorado truck and we were told that color matching was not a problem. It is now 05/22/2019 and we still don't have the shell because they cannot seem to color match it. The shell has arrived 3 times the wrong color. We have been continually told by staff that they are waiting to hear from Leer. However, nobody is keeping in touch and informing us of what to expect or what is going on. The last time we stopped by Leonard the shell was still sitting on the lot, 3 weeks after the last repaint, waiting on a decision from Leer; however, nobody called to tell us that. Had we not stopped by, I believe that nobody would have called us. We were told at that time we were waiting again to hear from Leer. We are currently at a loss as what to do. I believe that if the staff at Leonard would keep us informed, it would not be so frustrating. We are going to give it another couple of weeks and see if we hear from anyone. So we'll see.”

Helpful Report

Posted 6 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,084 reviews