Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,084 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Questions

Metrics

4.3

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service and staff at leonard in staunton va has been expcetional, especially jeremy ransack. with everything weve asked of him. woukd and have recommended him to friends that have already made purchases.”

Helpful Report

Posted 6 years ago

“I would purchase my shed elsewhere if I could do it over. I always thought Leonard built a quality product, but I have definitely changed my mind. I first ordered a 10x16 shed in early November 2018. Leonard tried to deliver the first shed in early January, but the skid came off as the driver was unloading. I had to wait 3 weeks to find out the skid couldn't be fixed and a new shed would have to be built. After being told by the corporate office that our order would be given priority, we still waited another 2 months to finally receive our shed, putting us at a total of about 5 months to get our shed. We could have built a better one in that time frame for half the cost and ended up with better quality. Our delivery driver was very professional and did a great job setting up, but that's where my praise of this company stops. A few days later, our ramp was delivered while we were not home and was set up completely crooked. The local Leonard dealer had to send a second person out to fix it. Our final complaint still hasn't been addressed and no one from either the local Leonard dealer or corporate has returned my husband's calls. The roof of our shed was poorly put together and we can see through, small holes from inside, where nails were put through the shingles that didn't overlap the plywood underneath. We've been waiting for this issue to be addressed for over a month and haven't heard from anyone, but that's been the case since I ordered the shed in November. If I want info, I have to call Leonard. No one calls us. Customer service and quality of workmanship could use a lot of improvement.”

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Posted 6 years ago

“Very professional and courteous excellent work. I would recommend them to everyone”

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Posted 6 years ago

“It seems the people that manage this location do not understand the importance of timeliness and keeping to schedule. It took them a month to get us our building when they said it would be two weeks. Then it took them 2 months to get us the ramp which was poorly made. When we called they had forgot that we had paid for one. I paid cash for all of this on the same day. These people are making Leonard look really bad, and I won't ever recommend them. I mean you should see the ramp they gave me!! It looks like a 7 yr old built it. I wonder what would have happened if I was making payments; probably way worse.”

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Posted 6 years ago

“Great service and friendly staff”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Customer service was great; however, water entered the back from the lip of the cover and damaged some of my items.”

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Posted 6 years ago

“Very professional and efficient. A pleasure dealing with them.”

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Posted 6 years ago

“I I”

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Posted 6 years ago

“Leonard in Ripley West Virginia is the best. The gentleman running the shop treats you as a human not just a number. He works hard and gets the jobs done right.”

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Posted 6 years ago

“I was very please with Leonard service people and how well they were they was able to answer my questions. there delivery installation people were very professional.”

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Posted 6 years ago

“I would recommend this company to anyone My second truck cap In fourteen years”

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Posted 6 years ago

“The experience was great they handled it professionally.”

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Posted 6 years ago

“Very nice trailer!”

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Posted 6 years ago

“Love the shed and the materials that should last for 20 years or more. The delivery was far from standard and simple. It should have been an hour job, but because the building was so close in width to the opening between our fence and house (had no play room) it turned into a lot longer process. It was the small slope in our back yard that skewed the shed into not quite making the measured distance. The skill of the delivery man and the patience/persistence of both folks doing the delivery/install is the only reason I have the shed now. Both could have quit and said the job was not going to happen at any time due to the measurements and combination of yard slope. It literally went inch by inch for a while and we did have to scrape sides a little going in. Prompt repairs were offered and made without additional cost and I give a HUGE thanks to the delivery driver and the supervisor that came out and made sure it was complete and all was made right. Sorry it turned into such a long delivery and a huge thanks to the touch up guy that did all the repairs too! Thank you all so much!”

Helpful Report

Posted 6 years ago

“I had a truck bed cover installed and my tailgate would stick close. The installer tried to fix it but said that’s all they could do with it. I had to take it home and fix it myself. I was not impressed with your service. Charles Minnick Sent from my iPhone”

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Posted 6 years ago

“Excellent service! Love the Leer cap on my truck!”

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Posted 6 years ago

“Truck was not done as promised,was told 3 different times when it would be finished.picked up truck the next day was not shown how to how to operate the 5th wheel system.”

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Posted 6 years ago

“I’m very happy with my shed and my trailer Leonard’s sheds and trailers are of the highest quality and build thank you for meeting my needs”

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Posted 6 years ago

“Knowledgeable sales people and great service.”

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Posted 6 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,084 reviews