Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,978 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 14th August 2025

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Anonymous

Anonymous // 01/01/2019

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“Responsive, good service.”

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Posted 4 years ago

“Claims department held onto full policy paid in full and refused to pay the monies owed back even though no claim was being paid out on . Never call you back when asked and poor communicators DONT TOUCH THEM- MONEY GRABBING LIARS”

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Posted 4 years ago

Hi, We would like to look into this can you please email further details to enquiries@lexhaminsurance.co.uk and a member of the team will get back to you.

Posted 4 years ago

“Very good ok.”

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Posted 4 years ago

“please be aware of this company , when you run into an issue the first thing they do is cancel your insurance , no understanding or help and very rude on the phone , I guess its my fault going with a cheap insurance company . I have just looked at the reviews and cannot understand I was was so stupid to go with this company in the frst place the one star I gave was just so I could right this company do not deserve even one star.”

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Posted 4 years ago

“Great highly recommend”

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Posted 4 years ago

“It was quick and easy and I needed insurance urgently as a new bike rider and they came in on the best quote.”

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Posted 4 years ago

“Be aware! Relatively cheap rates, but horrendous fees! I've had to cancel insurance after 3.5 months and received a £112 refund on a £522 policy (that's 80% of the yearly cost after only 30% of the time) Just for cancellation, they took to freedom to help themselves to a whopping £41 "admin fee" (on top of a £25 admin fee charged by "the insurer"). Unfortunately, I do not recall their fee policy being communicated clearly before making the insurance online. Feels like a scam - I'd not recommend anyone to insure with them.”

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Posted 4 years ago

“The worse company I ever found. I regret deeply to use the company. I will never ever use that company again. If anyone ask me for recommendationI it will be in list of Ripping Off Companies . I used the company for 1 year in 2019. on 18/11/2020 I received a proposal to renew my policy the total charge would be 423.06 pounds. Ref. 4380004TEKH On 07/12/2020 I accept a Policy from Lexham insurance total cost 417.94 Ref 441713VVMO Few days later I received threatening emails asking me for another 405.10 pounds. Ref: 44173VVMO I just send an email now requesting to cancel my policy.”

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Posted 4 years ago

“I claimed two two time no body said any things”

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Posted 4 years ago

“I needed insurance urgently for my electric moped, as it had been delivered to me on the day i rang. The quote process was very easy and the agent I spoke to was brilliant. I think the cover offered is really good, considering my moped's electric and I had fewer possibilities than if it had been petrol.”

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Posted 4 years ago

“Hi there your company is a very good company and i would recommend you to alot of people j”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“A bit long winded but understandable, no complaints. Thanks.”

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Posted 4 years ago

“Mistakes were made on my statement of facts document. To which I phoned them up 2 hours after receiving the documents to amend them. I was then told there would be a broker fee charge of £26 which they would graciously waiver. However there was a £28 fee from lexham. Which considering some of the amendments were issues created by the insurance company. I think it is appalling”

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Posted 4 years ago

“It's been over 56 hours since I bought my policy and still did not receive any documentation.”

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Posted 4 years ago

Hi, Sorry you haven't received your documents yet. Have you checked any email junk/spam folders? If not in one of these folders please email enquiries@lexhaminsurance.co.uk with details so we can arrange to resend these to you.

Posted 4 years ago

“Not a bad price for what I’ve insured”

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Posted 4 years ago

“Very good and reliable insurance company I really would recommend them to absolutely anyone”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Cheaper and quick, good service”

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Posted 4 years ago

“Took a bit of time for them to contact me, but very friendly, and very cheap quote.”

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Posted 4 years ago

Lexham Insurance is rated 4.3 based on 4,978 reviews