Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,048 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 9th May 2025

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Lexham Insurance 5 star review on 11th March 2025

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Lexham Insurance 5 star review on 17th February 2025

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Lexham Insurance 5 star review on 9th December 2024

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Lexham Insurance 5 star review on 3rd June 2024

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Lexham Insurance 5 star review on 7th May 2024

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Lexham Insurance 5 star review on 25th March 2024

Stephen Jordan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its horrible costumer service .take more thrm 1 hs to anwer. The lady was very nervous. She no nice at all whit me .my renewal insurance is more expensive them before .i never have claim she dont care to keep costumer whit lexham i understand they not her company she dont care at all. Dear lexham be careful whit this costumer service peaplo you lose many many costumer. Not happy my insurance i nead renewal today i decide cancel because bad costumer service .”

Helpful Report

Posted 2 years ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 2 years ago

“Good customer service and good price also”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“It's good company I get satisfied thank you””

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“just cancelled insurance but still have to pay full year insurance minus 1 payment so i cant get no claims this company is nothing more than robbery. never using agian”

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Posted 2 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 2 years ago

“Bom demais”

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Posted 2 years ago

Thanks for leaving us such a great review!

Posted 2 years ago

“Beware of losing money when you cancel the policy. Background: I paid £1700 for 125cc bike insurance. When I sold the bike and need to cancel the policy - Lexahm insurance refund was around £127. I felt cheated by Lexham insurance. Do not get attracted to the low prices - you will get trapped. Advise everyone to keep away from Lexham insurance if you can. You will lose your money if you want to cancel the policy. This is my experience - not sure about others and this many positive reviews about this company. Highly suspicious rating - considering my experience with Lexham.”

Helpful Report

Posted 2 years ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number? Kind regards Lexham Insurance

Posted 2 years ago

“my experience with lexa has been great”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Mrs .Charlene was amazing she totally helped me and I understood everything even if English is not my first language. Absolutely grateful for it! Absolutely reccomended!!”

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Posted 2 years ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 2 years ago

“I loved the security I have with you, thank you!”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Lexham insurance will do anything to give you the money they owe you. They are incredibly slow and only ever seem to do anything after I called them repeatedly to get things moving along. They then also massively under valued my motorbike and only after setting up a case and threatening with the ombudsman did they then give me a reasonable value.”

Helpful Report

Posted 2 years ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve feel encountered, and we hope to hear from you soon. Kind regards Lexham Insurance

Posted 2 years ago

“Easy, efficient and quick. First time I've tried Lexham Insurance and I was impressed. Did a comparison site search first for motorcycle insurance and they came out as the best value. I had a query I needed an answer to so gave them a call and got straight through, which never normally happens with insurance companies. Maybe luck was on my side. My query was answered so I decided to get a quote from them directly. Spoke with the most friendly and lovely lady called Ruth who took all my details. Could have chatted for ages but I know they are busy. Customer service interactions can often be very monotonous and boring. This was a pleasant experience. Thorough, quick and efficient. Thank you Ruth. Good value for money. All the information was emailed through virtually straight away. The Lexham online portal was easy to access and navigate to find all my documents and also easy to upload my proof of NCD. Overall I was impressed with the service and value and would recommend Lexham Insurance.”

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Posted 2 years ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 2 years ago

“It's good company I get satisfied thank you”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 2 years ago

“Really easy to sort my insurance out. Just the standard questions then a price was given that I was happy with. Highly recommended”

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Posted 2 years ago

That's great to hear, thanks for the review!

Posted 2 years ago

“Not that bad”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“very good super recommend for everyone”

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Posted 2 years ago

Thanks for leaving us such a great review!

Posted 2 years ago

“Few steps towards insuring your bike.”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Very good”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 2 years ago

“Seems like a good company. Easy to deal with and the only company offering a sensible insurance quote on my niche vehicle.”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 2 years ago

“Amazing over the phone service it was a great experience especially when it was my first time getting insurance on anything they were so helpful and patient would rate these 5 star absolutely recommend.”

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Posted 2 years ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 2 years ago

Lexham Insurance is rated 4.3 based on 5,048 reviews