Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.25

4.3 Rating 5,191 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service quality ever I experienced in insurance companies. First of all, 1st call didn’t answer around 30min and they hung up suddenly. 2nd call also took more than 30min to answer. Secondly, I just wanted to add my son to my policy as additional driver for casual riding and not for commuting, but it was declined because of high risk occupation. They said that he can’t ride for commute as my policy is not for commuting, so why occupation matters? This lady just insisting that my son is high risk occupation and no more explanation. I asked if I upgrade my policy is there possibility but no no no. Not giving any options. Finally, without say good bye or anything, just hung up. What a brilliant service, isn’t it? I definitely leave this company unfortunately. I can’t believe the review rate is over 80%… this was worst CS ever.”

Helpful Report

Posted 3 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 3 years ago

“Bad bad and bad no responding on calls and emails and even mobile apps worst service ever seen. Again telling you worst service of Lexham Insurance service.”

Helpful Report

Posted 3 years ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along with your full name, DOB, and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 years ago

“Good Gvery good”

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Posted 3 years ago

Thanks for leaving us such a great review!

Posted 3 years ago

“Never answer the phone when you need anything”

Helpful Report

Posted 3 years ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 years ago

“Cheapest insurance for my campervan I could find. Very pleased. Does take a while to get through on the phone though.”

Helpful Report

Posted 3 years ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 3 years ago

“Very good App easy to use”

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Posted 3 years ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 3 years ago

“Very good thank you 😊”

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Posted 3 years ago

Thanks for leaving us such a great review!

Posted 3 years ago

“Very good”

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Posted 3 years ago

Thanks for leaving us a review!

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thanks for leaving us a review!

Posted 3 years ago

“Very good , I like”

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Posted 3 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 3 years ago

“Fats and easy No messing about”

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Posted 3 years ago

Thanks for leaving us a 5-star review!

Posted 3 years ago

“Waiting times to speak to an advisor on the phone is ridiculous. Tired 3 times waited 40min each time when I got through every helpful however had to still keep putting me on hold to find out information.”

Helpful Report

Posted 3 years ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 3 years ago

“very good lexham”

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Posted 3 years ago

Thanks for leaving us a review!

Posted 3 years ago

“Hassled me for a lot of documents for no reason feel mistreated unfairly.”

Helpful Report

Posted 3 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 3 years ago

“Muito bom, são atenciosos e muito rápido e práticos super recomendado”

Helpful Report

Posted 3 years ago

Thanks for leaving us such a great review!

Posted 3 years ago

“Absolutely amazing insurance company, sadly had my bike stolen and they sorted my claim! My new policy is back with them agaib”

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Posted 3 years ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 3 years ago

“You really should have 5 stars but ...... On the 17th of May you received my payment for insurance for this year. BUT today the Renewals team warned I was no longer insured.”

Helpful Report

Posted 3 years ago

Cheers for taking the time to leave us important feedback, and for the positive review! If you require further assistance can you please email enquiries@lexhaminsurance.co.uk with details of the issue you have encountered along with your full name, date of birth and vehicle registration number and a member of the team will be able to help you.

Posted 3 years ago

“good evening. I'm sorry! I'm disappointed with your company. There are also other nationalities who do not know English well and ask a friend for help and you do not let him help me”

Helpful Report

Posted 3 years ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance

Posted 3 years ago

“Website fast and easy to use thank you”

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Posted 3 years ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 3 years ago

“Lexham is good”

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Posted 3 years ago

Thanks for leaving us a review!

Posted 3 years ago

Lexham Insurance is rated 4.3 based on 5,191 reviews