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Lexham Insurance Reviews

4.3 Rating 4,940 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,940 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
PAUL MADDOX
Verified Buyer
“The guy I dealt with was brilliant,but all I wanted to do was pay the renewal fee.Why did I have to give all my info again ? What went wrong with all the details I gave last year when I took the policy out ?”
Helpful Report
Posted 5 years ago
Jackie Dowsett
Verified Buyer
“Very helpful, knowledgeable and competitively priced”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Absolute rubbish. Awful customer service and clueless. The only person who knew what was going on was in the cancellations team, hardly surprising as I imagine they deal with most customers”
Helpful Report
Posted 5 years ago
Renan Santos
Verified Buyer
“Bad service...”
Helpful Report
Posted 5 years ago
Jack Box
Unverified Reviewer
“AVOID LEXHAM AT ALL COSTS I took my policy out monthly which was outsourced by a loan company. My motorcycle was valued at £2500 when I claimed for theft only 2 months after i had bought the bike. When I made my claim I had to wait a full MONTH for the paperwork to continue my claim. In the meantime i had to find transport elsewhere by either using public transport or friends which is expensive enough as it is. When Lexham FINALLY continued with my claim after sending them all my documents and keys, etc, they then decided to pay me out. They explained that it would be £2000 less my excess of £700 which I knew from the start, so that left me with £1300. They then explained that they would need to take an extra £1000 to pay for the rest of my loan!!! This is equivalent to paying for 6 months of insurance that I will never be able to use!! This ends up leaving me with just over £200 which is only about a third of the value of my bike!?!?!? whatever you do, do not take out insurance with Lexham unless you don't mind being ripped off!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“bad service”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Shocking on every level after 2 years trying to renew for the 3rd year!”
Helpful Report
Posted 5 years ago
Lide Larrea Saiz
Verified Buyer
“I find it ridiculous that every year i need to pay more for my insurance when the value of the motorbike has decreased and I've never done any claims. It's supposed to decrease and not increase. Also, the fact that the "position title" impacts the price of the insurance is also discriminatory.”
Helpful Report
Posted 5 years ago
Benjamin Glendewar
Verified Buyer
“Dreadful, disgraceful, shouldn’t be allowed to trade!”
Helpful Report
Posted 5 years ago
L PINDER
Unverified Reviewer
“I was sold the policy I wanted with a named rider then week later told it’s only valid if the main rider has an accident and not the named rider, after 2 weeks tried to cancel police and the 3 weeks cover cost me over a 3rd of original quote😲”
Helpful Report
Posted 5 years ago
Ka Lee Gary Wong
Verified Buyer
“Keep Away. Was told I would put my 5 years no claims onto it but the customer service agent didn't inform me it needed to be on the bike. Also when sending out the policy documents, the agent on my call, couldn't even wait 2 mins for the email to arrive for me to check to confirm. Its a shame as lexham is a well-known brand when buying bike insurance. I doubt I will buy insurance from this company again.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Watch out double check your agreements every month they change your agreement without you knowing”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“hello, I did the insurance with you and I was not very happy with the result, I filed for parts and theft, and finally it was only for social parts, I requested the change again and informed me that they would not return the money that had already paid”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“42£ in administration fees for changing my address - I spoke with the guy for 4 minutes. What a joke. This is very bad customer services!”
Helpful Report
Posted 5 years ago
Henry
Verified Reviewer
“Today 07/21/2019 I suffered a puncture at 120 miles in my house, I called the Recovery and they denied the help because they did not have my file, claiming that the insurance had not passed my date, that I had I had to wait until Monday when the offices were open to call and that politically they could only pick up my bike and me 10 miles from my house, When I went to check the Recovery policy I got an error and I could not access the PDF with the terms and conditions, they asked me for a card and they gave me a budget of 300 pounds if they wanted to pick me up. The first time I see such a poor management of insurance, not professionalism, I will take legal action I DO NOT RECOMMEND IT”
Helpful Report
Posted 6 years ago
Glen
Unverified Reviewer
“Joined the first year for a decent price. The following year my premium was jacked up by 150 quid, went from 350 to 500. Phoned up and got no real reason why. Went somewhere else got it for 350 again and it was with the same insurance company as the Lexham policy.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Between yourselves, Plantec and Marble Arch you have scammed me into paying the full excess as you wouldn't replace the bike until paid but as it was a 50/50 claim we deserve half of the £825 excess back. I have asked endless times but getting cocked about. I will now start a small claim through the courts.”
Helpful Report
Posted 6 years ago
Jimmy
Unverified Reviewer
“Poor and very slow customer service ,very non professional, rude staff,phone staff should be replaced specially the man.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“This insurance company makes me seriously worried 😯”
Helpful Report
Posted 6 years ago
Washington Oliveira
Verified Buyer
“delay to send the documents !!!!!”
Helpful Report
Posted 6 years ago
Lexham Insurance is rated 4.3 based on 4,940 reviews
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