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Lexham Insurance Reviews

4.3 Rating 4,941 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,941 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gavin Sealey
Unverified Reviewer
“All though my son was in a rta and the bike was trashed and my son let the company know this they continued to take money off him . Phone to find out why this is the be met with a very rude customer service rep who basically i could do one about getting a refund as the bike is trashed and hasnt been on the road for 3 months .”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“They decided to cancel my insurance within a month”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Avoid this company, had nothing but trouble from them. Be warned.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Literally just try and rob you, I wouldn’t go with this insurance company again”
Helpful Report
Posted 6 years ago
Luiz Ribeiro
Verified Buyer
“The sad thing was that I paid and the company did not release my insurance and I did not want to have returned my 80 pounds to charge in the badness of my account. if you were not this would have given 1000 star”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Utter cowboys, filled out the forms online with correct answers yet they wanted to charge us an admin fee for amendments because the questions themselves was incorrect ie when did you get your licence? actually means when did you first start using your licence for riding? So if you got your licence then didnt actually use it straightaway then this is incorrect. Complete sham.”
Helpful Report
Posted 6 years ago
Shane Ridgewell
Verified Buyer
“Not great as i paid for the insurance and didn’t get it”
Helpful Report
Posted 6 years ago
Frank
Verified Reviewer
“I used to have an insurance with Lexham 4 years ago when I wanted to upgrade my insurance from 125 to 500cc and had to cancel my insurance and get a new one to find out I will be loosing my nearly full year no claim. This happened again this year changing my address and found out the company has to get me another policy with another insurer as lexham is only the broker having the policy for 11 months again loosing the year's no claim bonus. Try to avoid lexham like plague.”
Helpful Report
Posted 6 years ago
Brad Page
Verified Buyer
“!”
Helpful Report
Posted 6 years ago
HI Brad, sorry to hear you've had a bad experience with us. Could you please email enquiries@lexhaminsurance.co.uk with your experience in order for us to look in to this further, thanks. AS
Posted 6 years ago
Hannah Marshall
Verified Buyer
“I took out a policy in October 2018, I took out full comprehensive, I requested whether changing to personal business would be possible at a later date, I was told that it would be possible, 100%, just call. I was happy overall with the service at the start, but now, 2 months down the line where I want to change my insurance, I get told that it not possible anymore because the insurance i have, 'doesn't allow a change to personal business insurance', I have to cancel my policy, incur charges and then take out a new policy all together leaving me out of pocket by £1000 and I am a student. I was not informed fully that this could happen, I was told over the phone that I could call up and change my policy 100%, I was not told that this would mean that I am severely out of pocket which is not right and unfair.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Rip off, Lexham insurance is so expensive for scooters and motor bikes. I recommend to all riders not to pay insurance for this lexham company.”
Helpful Report
Posted 6 years ago
Martyna Wylegala
Unverified Reviewer
“I had my scooter stolen, they have done absolutely nothing and said this is due my security not being up to their standards which is the thickness or branding of the chain. I've had a lot of security on my bike and it was in a safe place. They declined any claims for me. Worst insurance I ever used.”
Helpful Report
Posted 6 years ago
Owen
Unverified Reviewer
“Performance direct find me this insurer for my quad ends up being good price (£205,75)but then they said cannot take policy because I'm a house husband ?”
Helpful Report
Posted 6 years ago
Luke Robinson
Verified Buyer
“Lexham Insurance are spammers. I keep getting spam from them despite never having expressed any interest in their products.”
Helpful Report
Posted 6 years ago
Hi Luke, I'm sorry to hear this. I can see this review has been left with a valid policy reference number - could it be possible someone has put your email instead of theirs by accident? If you feel like this is the case, please let us know so we can sort this out - AS
Posted 6 years ago
Anonymous
Unverified Reviewer
“Change of bike paying off 500 in cash for the new bike and they want money for the old bike that is rusting in the garden and wount start .... great staff can’t even give a canlelation price 🧨🤬🤬🤬”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“My son has held policy with Lexham for just over a year. I am the guarantor on the polucy as he us under 18 years old. A month before the policy was due for renewal my son was involved in an incident in which the third party admitted full ilability. As a result the thurd party insurers have made him a diabolical offer and decided to write his motorcycle off. Lexham have basically refused to have any involvement, saying it wont make any difference to the settlement offer. I have dealt with this solely on my own. Lexham have now decided, 6 weeks after the incident, that they would inform us that my sons no-claims duscount has been suspended. This has increased his total policy by 25%! They refuse to talk to me, regardless of the fact that I'm the guarantor and pay the insurance installments, unless my son is present. I've made countless phonecalls, left countless messages, and still havent had anyone that is competant of their job title contact me. Absolutely disgusted by the service, am left wondering why we are paying insurance to such an in-competant company???”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“They tell you 1 thing on the phone and a different thing each time on the phone even though they claim to look at the ‘notes’ on my policy.”
Helpful Report
Posted 6 years ago
David Cross
Verified Buyer
“Iv not received any my cover note”
Helpful Report
Posted 6 years ago
Kev
Unverified Reviewer
“Was insured with you for 9 month wanted to insure my new scooter by change over and got told by an arrogant young lad you couldn't do that even though you had been taking the money every month for my old scooter won't be using you again.your collegues need to work on their telephone skills”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I have been charged a direct debit rejected fee as I’ve had no email or phone call telling me when my 2nd payment would be, I paid £300 first initial payment on the 29th of last month and now, they have tried to take out another £206 3 weeks after without any notice what so ever, rubbish customer service”
Helpful Report
Posted 6 years ago
Lexham Insurance is rated 4.3 based on 4,941 reviews
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