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Lexham Insurance Reviews

4.3 Rating 5,047 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,047 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Richard Kelly
Verified Buyer
“i agreed a price with the salesperson and paid in full the next morning i got a complimentary call asking if every thing was ok and i mentioned i had had a scooter stolen without a claiming a year before and on the strength of that i got stitched up for another 90 pounds so i lost my previous bike and got penalised by you also -discusting every thing with any insurance they penalise only the good motorists ,the scumbags pay nothing as usual”
Helpful Report
Posted 7 years ago
Edward Eddy
Verified Buyer
“Poor customer service. The paperwork you sent me (“statement of fact”) asked if I had a medical condition that required the DVLA to restrict my licence. I don’t have one and therefore was not required to provide any other details of my medical conditions. Your payment team however refused to complete my renewal without me disclosing my private medical condition which the DVLA are aware of but it does not restrict my licence. I refused at first to share this medical information with your team because the “statement of fact” form (prepared by Lexham) didn’t require me to and I do not wish to share this information with any Tom, dick or harry. When I questioned their correctness they got extremely arsey with me on the phone and dug their heels in. After 35 minutes, the lady taking the payment accepted that the form was wrong. I then got an arsey phone call 20 mins later from her manager who did not apologise and would not accept that Lexham had made an error. Instead she tried to push all the blame on to me for not knowing that I have to disclose this information just because the DVLA are aware (which I still am dubious about). I think it’s a disgrace that the insurance companies charge what they do and get away with offering the service they offer. If Lexham Insurance was to remove the reliance on people completely and cut down the admin, it would make the experience bearable rather than me wanting to kill myself after wasting 1.5hrs on the phone to the insurance company each year!!! I would rather pay for 3 years Insurance and if my Bike were sold / stolen, then reclaim a rebate for the remaining duration.”
Helpful Report
Posted 7 years ago
Geovane Da Costa Pereira
Verified Buyer
“don't send mi my ensurace”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Paid for my insurance today. They took £295.60 out of my bank account but gave me no email, call or text to confirm this aswell as no evidence that I am actually insured. Terrible, that customer service isn’t even open on sundays.”
Helpful Report
Posted 7 years ago
S. Jacobs
Verified Reviewer
“Stay well away from this company. I have just changed addresses mid policy and they charged me £41 for the pleasure. I moved to a house three roads away and my new place has off street lockable parking as opposed to street parking. No discount on the policy was reflected and they refused to wave the “change of address” fee. Read the small print. They know they have you in between a rock and a hard place and frankly will not budge, saying “sorry it’s our policy” When I renew my policy in October it won’t be with this company.”
Helpful Report
Posted 7 years ago
Qassim Ali
Unverified Reviewer
“Cancelled my cover whilst I was away on holiday for no valid reason. Then charged £100 for one month of insurance for my bike which should have cost no more than £50. Stay clear of this company!”
Helpful Report
Posted 7 years ago
Konstantin Grachev
Verified Buyer
“Not good enough. Sending threatening letters, demanding that I provide proof of no claims. The letter states that they have asked me to send it to them but this is an absolute lie as they never have. I feel that this kind of communication sets a bad tone with a new customer and I would need more convincing if I am to remain one for much longer.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“What’s the point in paying insurance on your bike if when it gets stolen you refuse to pay out. Feel completely let down and robbed for the second time!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Unhelpful, abrupt and wouldn't listen to information I was trying to give them. AVOID!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“auto renewed a policy when I had told them to cancel”
Helpful Report
Posted 7 years ago
Louise
Verified Reviewer
“Think this company is a disgrace when making a claim. 7 weeks on and nothing apart from asking for this that and the other. The Scooter was stolen for godsake. They make you feel like your the criminal everything they want. To top it off they want information but don't contact you. It's only when you contact them they say they need more information. Fully paided insurance and fully paided scooter. Wanting pictures of keys log book drivers licence and codes for driver licence. Wanting to know what other keys where with the scooter keys. Which where no relevant to them. It's disgusting stressing people out when they are meant to be there to make claims easier. When the truth is we have done most the work ringing and sending emails”
Helpful Report
Posted 7 years ago
James Hogan
Verified Buyer
“You took payment from my account and I didn’t renew insurance”
Helpful Report
Posted 7 years ago
NARCIS COMAN
Verified Buyer
“Wrong information from different operators !”
Helpful Report
Posted 7 years ago
James Fulleylove
Verified Buyer
“My bike was brand new. I had it for 3 months. It was trashed by a stupid van driver. I had paid for comprehensive Insurance. I was told my bike was written off. I was offered half the cost. What sort of Insurance is that? How can I not get a new bike? Where is my own bike? Where has the money gone that I have paid? Not to me.”
Helpful Report
Posted 7 years ago
Craig - Honda 700cc
Unverified Reviewer
“Rang to change my details following a job change and update my details in the last few weeks of the insurance cover, which cost approx. £220pa. Was advised that the changes would incur a £41 admin fee, even though I went from a Call Centre Management role, to. Call Centre Management role - then advised if I didn’t pay I might not be insured. Going somewhere else after obtaining some competive (and cheaper) quotes. Poor experience, staff don’t ring you back as promised and cheaper elsewhere.”
Helpful Report
Posted 7 years ago
Colin
Verified Reviewer
“First of all I cannot access my policy documents because the details you sent do not work...also charging £10 for a paper certificate? ..how can that even be justified? I am sorry I even renewed with you”
Helpful Report
Posted 7 years ago
Kai
Unverified Reviewer
“Scammers. Bike has been stolen and yet I have to continue to pay another £700 although I am covered for fire and theft. Don't bother with them.”
Helpful Report
Posted 7 years ago
Sardo Khan
Verified Buyer
“Hey, can you please change the name from sardo khan To SARDAR KHAN. You have my name printed wrong in your system.”
Helpful Report
Posted 7 years ago
Mike
Verified Reviewer
“Avoid at all cost! First time in my life I got charged £111 to cancel policy. Absolutely disgusting!!!”
Helpful Report
Posted 7 years ago
Enrico Di San Marzano
Verified Buyer
“13 minutes 30 seconds answering never ending questions much of which you had answers to already this is 2017 not 1985...”
Helpful Report
Posted 8 years ago
Lexham Insurance is rated 4.3 based on 5,047 reviews
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