Login
Start Free Trial Are you a business? Click Here

Lexham Insurance Reviews

4.3 Rating 4,941 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,941 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“auto renewed a policy when I had told them to cancel”
Helpful Report
Posted 7 years ago
Louise
Verified Reviewer
“Think this company is a disgrace when making a claim. 7 weeks on and nothing apart from asking for this that and the other. The Scooter was stolen for godsake. They make you feel like your the criminal everything they want. To top it off they want information but don't contact you. It's only when you contact them they say they need more information. Fully paided insurance and fully paided scooter. Wanting pictures of keys log book drivers licence and codes for driver licence. Wanting to know what other keys where with the scooter keys. Which where no relevant to them. It's disgusting stressing people out when they are meant to be there to make claims easier. When the truth is we have done most the work ringing and sending emails”
Helpful Report
Posted 7 years ago
James Hogan
Verified Buyer
“You took payment from my account and I didn’t renew insurance”
Helpful Report
Posted 7 years ago
NARCIS COMAN
Verified Buyer
“Wrong information from different operators !”
Helpful Report
Posted 7 years ago
James Fulleylove
Verified Buyer
“My bike was brand new. I had it for 3 months. It was trashed by a stupid van driver. I had paid for comprehensive Insurance. I was told my bike was written off. I was offered half the cost. What sort of Insurance is that? How can I not get a new bike? Where is my own bike? Where has the money gone that I have paid? Not to me.”
Helpful Report
Posted 7 years ago
Craig - Honda 700cc
Unverified Reviewer
“Rang to change my details following a job change and update my details in the last few weeks of the insurance cover, which cost approx. £220pa. Was advised that the changes would incur a £41 admin fee, even though I went from a Call Centre Management role, to. Call Centre Management role - then advised if I didn’t pay I might not be insured. Going somewhere else after obtaining some competive (and cheaper) quotes. Poor experience, staff don’t ring you back as promised and cheaper elsewhere.”
Helpful Report
Posted 7 years ago
Colin
Verified Reviewer
“First of all I cannot access my policy documents because the details you sent do not work...also charging £10 for a paper certificate? ..how can that even be justified? I am sorry I even renewed with you”
Helpful Report
Posted 7 years ago
Kai
Unverified Reviewer
“Scammers. Bike has been stolen and yet I have to continue to pay another £700 although I am covered for fire and theft. Don't bother with them.”
Helpful Report
Posted 7 years ago
Sardo Khan
Verified Buyer
“Hey, can you please change the name from sardo khan To SARDAR KHAN. You have my name printed wrong in your system.”
Helpful Report
Posted 7 years ago
Mike
Verified Reviewer
“Avoid at all cost! First time in my life I got charged £111 to cancel policy. Absolutely disgusting!!!”
Helpful Report
Posted 7 years ago
Enrico Di San Marzano
Verified Buyer
“13 minutes 30 seconds answering never ending questions much of which you had answers to already this is 2017 not 1985...”
Helpful Report
Posted 7 years ago
Paul Havell
Verified Buyer
“Difference between sd&p and sdp&c was an extra 48 pound for my son's insurance which I found to be abit steep to be honest but because he needs it I had no choice but to pay it , why did it need to be so much ..”
Helpful Report
Posted 7 years ago
D
Verified Reviewer
“Issued a policy and then cancelled it based on my occupation even though I specified everything during the quote process. Because I said I was a courier they presumed I would be using my big bike for that even though I told them I had a scooter for that. They cancelled my insurance purely on assumptions and some statistical data. Discrimination.”
Helpful Report
Posted 7 years ago
Emma
Unverified Reviewer
“My son missed a payment fpr the month as we had a death in the family explained to the lady she said pay £40.77 we will have you up.and running again after the payment asked when instalment is due to be told oh no just paid the debt no consideration and sympathy what so ever! He now is looking elsewhere..Awfull customer service to..fuming!”
Helpful Report
Posted 7 years ago
Mark Treacher
Unverified Reviewer
“Auto renew payment taken twice and 30% increase in premium without any prior explanation. I’ve now been told that I was undercharged last year. This is what I should have paid. Yeah right!”
Helpful Report
Posted 7 years ago
Alexandru Covrig
Verified Buyer
“I have a problem with the insurance, I checked if it is assured on askmid and does not show me assured what is going on?”
Helpful Report
Posted 7 years ago
Fred
Unverified Reviewer
“Asked for a quote for excess protection got logon details but no quote”
Helpful Report
Posted 7 years ago
Daniel Langston
Verified Buyer
“If you want people to engage with your market research then you should sufficiently incentivize them like competing companies companies in your sector.”
Helpful Report
Posted 7 years ago
TD
Verified Reviewer
“with lexham for just over a month, they failed to take the second payment then proceeded to cancel my insurance. they claim to have emailed me and tried calling "many times" i have proof that this infact did not happen. i verified they had my correct details. my first clue was a signed for letter (which in their defense i was away for and my housemate signed for it and i was not able to read it for a week)i phoned them but they cancelled it, and the lady i spoke to was very rude. "we sent you emails and letters and tried calling but you clearly ignored us" i decided to try another policy with them online which was accepted but then i had a voicemail (the first) saying "hi this is lexham.... if your actually going to call us back our number is....." how rude!!! attempted to charge me a cancellation fee for the previous policy. i am refusing this on the grounds that i have proof they are in the wrong, but are now requiring either full payment of the current policy or a guarantor. i am now waiting for a call back from a manger. i might also mention that i had to call 3 times as twice i was put on hold then cut off. i will update with how they finally deal with this situation but for now i am extremely unimpressed with both how some members of staff are rude and with the fact that i was riding a full day uninsured and unaware of it. yes i did also check spam folders. last email recieved was my digital signature. my itemised bill shows no calls from them and my bank notifies me (and charges me) if money was attempted to be taken but failed, i have had nothing from my bank. i am fully prepared to take this as far as lexham want to take this, but i am also fully prepared to accept an apology, a refund of the extra for starting a new policy, and my current cancelation fee wavered. a goodwill gesture for the fact i was uninsured for a day unaware and a further half day while having to sort out insurance again would be nice but unlikely. watch this space for (almost) live updates”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Purchased insurance online, all fine. Had a phone call to say there was a problem with their system and an additional £90 was needed although I did everything correctly my end and it allowed me to buy the policy, I couldn't even cancel or my deposit was lost. Not impressed”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 4,941 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request