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Lexham Insurance Reviews

4.3 Rating 5,183 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,183 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Orhun Altunkaya
Verified Buyer
“My insurance doesn’t show on police screen”
Helpful Report
Posted 7 years ago
Stephen Groome
Verified Reviewer
“Very poor service from Lexham Personal Insurance. I have a 10- bike commercial (bike school) policy via Lexham. My girlfriend has (soon to be had) a private policy which should have renewed 23rd May. She has paid the new renewal fee in full, as supported by her bank statement, but has not received her Certificate of Insurance, which as it comes via e-mail should be almost instantaneous. This is despite 2 phone calls to Lexham. Today, Sunday 26th May, we have been unable to venture out on the bike as the MID database (AskMID) is showing that her bike is NOT insured. I WILL be cancelling my commercial policy with Lexham.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“After insurance was cancelled, lexham still took payments for 3 months and refused a refund! Not happy”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Not impressed at all, dont call back and kept on hold for ages Wont use again”
Helpful Report
Posted 7 years ago
Charlie
Unverified Reviewer
“They just make money. Any help from them just forget. Price so high. Sad.”
Helpful Report
Posted 7 years ago
Louise Raynham
Verified Buyer
“Thus far my experience is poor. The price was mediocre but due to the level of excess the policy is invalid. Further, Lexham has requested proof of NCB but has neglected to supply sufficient information as to where I should submit it.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“On effecting the policy, Lexham required proof of NCB. I scanned to them my renewal notice which showed the bike, my name and postcode and the number of years of NCB. They then sent me a letter stating that they had not received prooof of NCB. I phoned them and told them I had sent it by email. They said they had replied saying the proof of NCB was unsatisfactory and then told me that their email had not been delivered (hence their letter). They asserted that the renewal notice was not good enough - saying that it did not give my name. It did. Or my address - it gave the postcode and also a description of the bike and its registration number. So then they said the date was wrong because the renewal notice stated a period for April 19 to April 20. I told them that is want they wanted because it showed the NCB at the time of renewal. But they would not have it and demanded that I obtain proof of NCB from my previous insurers. Lexham were inefficient and unnecessarily pedantic.”
Helpful Report
Posted 7 years ago
William David Mewes
Verified Reviewer
“This company is useless,because bennetts did not send me my ncb through in time,they cancelled my insurance.I spoke to them ,I emailed them explaining that until they send it to me,i can't produce my ncb.so they then still went ahead and cancelled my policy,save yourself some money and buy your insurance elsewhere.It has cost me time and money now.look at the reviews from other peoples experiances,only 66.28% of people are happy with their service.make your own mind up from that alone. UNHELPFULL,DON'T LISTEN,DO NOT USE THEM,I'D HATE TO THINK WHAT WOULD HAPPEN IF YOU HAD TO MAKE A CLAIM !!!!!!!!!”
Helpful Report
Posted 7 years ago
David Stone
Verified Buyer
“Yes it was my fault but to be charged 33 pounds admin fees for missing off a zero in the vehicle value even before my policy has started is poor.i can safely say I won't be renewing after my 12 months is up.”
Helpful Report
Posted 7 years ago
Antoine
Verified Reviewer
“The worst insurance company I've ever hired. Only good to take your money. I called for recovery, their operators are just useless, after keeping you o the phone for 20 min they ask you to call another number just to repeat the same process. You end up in a call-loop and I never got recovered, I had to call another company. Still waiting for their call for an apology or anything --Nothing so far. To avoid at all cost”
Helpful Report
Posted 7 years ago
Michele
Unverified Reviewer
“I paid 43 £ just for change my address on the policy and for DVLA ‘s swap I paid 0£...it s really not fair; they really don’t care about their customers. For the future, I will really want a discount because they don’t tell all this details when you buy the Insurance...thanks”
Helpful Report
Posted 7 years ago
Paul Winney
Verified Buyer
“P winney”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Not satisfied”
Helpful Report
Posted 7 years ago
Italo Augusto Ferrei Nunes
Verified Buyer
“I did not like the work of you! Some time ago I made jm safe with you and you simply canceled it, I do not know for what reason and I still received a CANCELLATION RATE, and you canceled my insurance! This does not exist, if I cancel the insurance I think it's okay to pay the Cancellation Fee, but you cancel it! I made a new security and you will again cancel ???? I do not understand you”
Helpful Report
Posted 7 years ago
Gavin Sealey
Unverified Reviewer
“All though my son was in a rta and the bike was trashed and my son let the company know this they continued to take money off him . Phone to find out why this is the be met with a very rude customer service rep who basically i could do one about getting a refund as the bike is trashed and hasnt been on the road for 3 months .”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“They decided to cancel my insurance within a month”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Avoid this company, had nothing but trouble from them. Be warned.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Literally just try and rob you, I wouldn’t go with this insurance company again”
Helpful Report
Posted 7 years ago
Luiz Ribeiro
Verified Buyer
“The sad thing was that I paid and the company did not release my insurance and I did not want to have returned my 80 pounds to charge in the badness of my account. if you were not this would have given 1000 star”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Utter cowboys, filled out the forms online with correct answers yet they wanted to charge us an admin fee for amendments because the questions themselves was incorrect ie when did you get your licence? actually means when did you first start using your licence for riding? So if you got your licence then didnt actually use it straightaway then this is incorrect. Complete sham.”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 5,183 reviews
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