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Lexham Insurance Reviews

4.3 Rating 5,023 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,023 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Luke Robinson
Verified Buyer
“Lexham Insurance are spammers. I keep getting spam from them despite never having expressed any interest in their products.”
Helpful Report
Posted 6 years ago
Hi Luke, I'm sorry to hear this. I can see this review has been left with a valid policy reference number - could it be possible someone has put your email instead of theirs by accident? If you feel like this is the case, please let us know so we can sort this out - AS
Posted 6 years ago
Anonymous
Unverified Reviewer
“Change of bike paying off 500 in cash for the new bike and they want money for the old bike that is rusting in the garden and wount start .... great staff can’t even give a canlelation price 🧨🤬🤬🤬”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“My son has held policy with Lexham for just over a year. I am the guarantor on the polucy as he us under 18 years old. A month before the policy was due for renewal my son was involved in an incident in which the third party admitted full ilability. As a result the thurd party insurers have made him a diabolical offer and decided to write his motorcycle off. Lexham have basically refused to have any involvement, saying it wont make any difference to the settlement offer. I have dealt with this solely on my own. Lexham have now decided, 6 weeks after the incident, that they would inform us that my sons no-claims duscount has been suspended. This has increased his total policy by 25%! They refuse to talk to me, regardless of the fact that I'm the guarantor and pay the insurance installments, unless my son is present. I've made countless phonecalls, left countless messages, and still havent had anyone that is competant of their job title contact me. Absolutely disgusted by the service, am left wondering why we are paying insurance to such an in-competant company???”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“They tell you 1 thing on the phone and a different thing each time on the phone even though they claim to look at the ‘notes’ on my policy.”
Helpful Report
Posted 6 years ago
David Cross
Verified Buyer
“Iv not received any my cover note”
Helpful Report
Posted 6 years ago
Kev
Unverified Reviewer
“Was insured with you for 9 month wanted to insure my new scooter by change over and got told by an arrogant young lad you couldn't do that even though you had been taking the money every month for my old scooter won't be using you again.your collegues need to work on their telephone skills”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I have been charged a direct debit rejected fee as I’ve had no email or phone call telling me when my 2nd payment would be, I paid £300 first initial payment on the 29th of last month and now, they have tried to take out another £206 3 weeks after without any notice what so ever, rubbish customer service”
Helpful Report
Posted 7 years ago
Gustavo Senador Silva
Verified Buyer
“Look, I think that you, as a large company like LEXHAM, should focus on hiring people who speak Spanish or Portuguese, knowing that 70% of London drivers are Brazilian, and hiring people without a strong accent, it was very difficult to talk to your attendant, a very strong manchester accent, me and my two friends can hardly understand her”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I did insure with last week but the police arrested my bike because they don't have insurance...what worng with u...”
Helpful Report
Posted 7 years ago
Mohand Haddoum
Verified Buyer
“I received many quotes from Lexham for a scooter. They gave me quote of £520 and when I wanted to accept it they raised it up to £625. They lie to do a sell, I didn't appreciate.”
Helpful Report
Posted 7 years ago
Elcio Couto Nogueira
Verified Buyer
“I am very sad and dissatisfied with Lexham. Because they canceled my insurance without giving me satisfaction of what happened and continue to debit the insurance installments of my bank account. I'll take the case to court if necessary.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“25minutes on the phone to get quite and confirm details you already have? Never again!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I've contracted this insurance last year for my bicycle and I never got a confirmation e-mail, contract or policy. This year it apparently renovated automatically (which was not my intention) and I got all of the above. I'm glad I didn't have any problem, but if I'd have needed I'm not even sure I was insured.”
Helpful Report
Posted 7 years ago
Felipe Leles
Verified Buyer
“I took the insurance and I was stopped by the police saying that the motorcycle did not have insurance”
Helpful Report
Posted 7 years ago
Anneli Goltsova
Verified Buyer
“I have been with Lexham insurance for a year. When my insurance was due for renewal I had a call with one of the representatives to make a few changes to my policy and he assured me that it will be automatically renewed. Few weeks after the renewal due date I have noticed that no money had been taken from my bank account. I called them and was told that my insurance hasn’t been renewed and that a new quote was £70 more. When I asked for a reason why it hasn’t been renewed on time I was told that someone has probably overlooked it. They agreed to waver the admin fees but I sill had to pay £50 more for my insurance due to somebody else’s mistake. So not only I was driving without insurance for 10 days I also ended up paying more for it. The response from the company was: “There is nothing more we can do for you. Take it leave it. “. Very disappointed”
Helpful Report
Posted 7 years ago
David
Verified Reviewer
“Have now checked following a 200 pound admin fee to change insurance to another scooter the same size as a motorcycle and double the price/quote from another insurnace company. Representative has said we cannot get a refund of payment so may have to take them to task through my credit card company. Price of small honda scooter insurance as much as a a teenagers insurnace on their 1st small car. Don't usuallay use price comparison companies but, will in future and so should you. Will complain to local bike shop as they recommended.”
Helpful Report
Posted 7 years ago
Tamzin Dixon
Verified Buyer
“Just had my first customer service call with a lexham employee after starting the policy and it was like dealing with a robot. No help whatsoever and has left me feeling I wanted to cancel the policy 4 days after inception!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Insurance companies just look to take your money and dont want to cover you. My moped wasn't insured by the until I passed my CBT, the following day, even for Fire and Theft.”
Helpful Report
Posted 7 years ago
Richard Kelly
Verified Buyer
“i agreed a price with the salesperson and paid in full the next morning i got a complimentary call asking if every thing was ok and i mentioned i had had a scooter stolen without a claiming a year before and on the strength of that i got stitched up for another 90 pounds so i lost my previous bike and got penalised by you also -discusting every thing with any insurance they penalise only the good motorists ,the scumbags pay nothing as usual”
Helpful Report
Posted 7 years ago
Edward Eddy
Verified Buyer
“Poor customer service. The paperwork you sent me (“statement of fact”) asked if I had a medical condition that required the DVLA to restrict my licence. I don’t have one and therefore was not required to provide any other details of my medical conditions. Your payment team however refused to complete my renewal without me disclosing my private medical condition which the DVLA are aware of but it does not restrict my licence. I refused at first to share this medical information with your team because the “statement of fact” form (prepared by Lexham) didn’t require me to and I do not wish to share this information with any Tom, dick or harry. When I questioned their correctness they got extremely arsey with me on the phone and dug their heels in. After 35 minutes, the lady taking the payment accepted that the form was wrong. I then got an arsey phone call 20 mins later from her manager who did not apologise and would not accept that Lexham had made an error. Instead she tried to push all the blame on to me for not knowing that I have to disclose this information just because the DVLA are aware (which I still am dubious about). I think it’s a disgrace that the insurance companies charge what they do and get away with offering the service they offer. If Lexham Insurance was to remove the reliance on people completely and cut down the admin, it would make the experience bearable rather than me wanting to kill myself after wasting 1.5hrs on the phone to the insurance company each year!!! I would rather pay for 3 years Insurance and if my Bike were sold / stolen, then reclaim a rebate for the remaining duration.”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 5,023 reviews
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