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Lexham Insurance Reviews

4.3 Rating 4,236 Reviews
86 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,236 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous
Verified Reviewer
“Don't insure with these I tried to cancel my policy from the 28/2/22 and still to the date of 14/3/22 still trying to cancel shocking service I wouldn't recommend them at all”
Helpful Report
Posted 2 years ago
Hi, Sorry to see you've had difficulties getting this resolved. We are experiencing extremely high call volumes currently and we apologise for the inconveniences caused by this. Can you please email over details to enquiries@lexhaminsurance.co.uk so a member of the team can look into this for you.
Posted 2 years ago
Garry O'Brien
Verified Reviewer
“Paid for policy online, previous insurer informed us that no value accident would be removed from database after 6 months ,no injured parties present in car park bump no damage to other parties car and no claims made. Recieved Text from ERS insurance saying Adrian Flux had misinformed us and it would be 9 months. Requoted from Lexham at 50% more than original online which meant we had to cancel policy that had been in force for 3days and go back to Adrian flux. The insurance companies appear to be just fishing using the online formats like compare and look for any mistakes as a way of extorting as much money as they can out of the customer stating you have not declared and so on. Not declared something that did not in real terms happen, is it no effect or consequence to them no financial implications to protect. Will not use online compare tools again and will go back to phone. Which is also a good test of the company as Lexham don't answer left on hold by 2 different people for 1hr and 6 minutes gave up and sent email. This is an appalling company to deal with. It appears that covid has become the byword for horrific service and attitudes from employees whom must be working from home to get away with these levels of customer care”
Helpful Report
Posted 2 years ago
Matthew Shewring
Verified Reviewer
“Tried calling them to cancel my insurance as I sold my bike but they told me I couldn’t access the account as I “gave them the wrong date of birth”. I know for a fact that was a lie because I know my own date of birth funnily enough. Then I tried to access my account online and it told me the same thing. So they have cocked up and will now charge me again when my insurance comes up for renewal on my old bike”
Helpful Report
Posted 2 years ago
Hi Matthew, Sorry you've had a bad experience. If you are able to send some details over to enquiries@lexhaminsurance.co.uk a member of the team can look into resolving this for you.
Posted 2 years ago
Mark Platt
Verified Buyer
“I’ve emailed you and asked for insurance documents and still cannot receive them can you send them please”
Helpful Report
Posted 2 years ago
Hi Mark, Sorry you have not received your documents yet. Can you please check your email spam/junk folder to see if it has gone into there? If you have still not received it please email enquiries@lexhaminsurance.co.uk and a member of the team will get these resent to you.
Posted 2 years ago
Mitchell
Unverified Reviewer
“No ones has contacted me back I have made a policy and I haven’t got no confirmation email to say I’m insured but you have taken me money already”
Helpful Report
Posted 2 years ago
Hi Mitchell, Sorry you have not received your documents yet. Have you checked your email junk or spam folder in case it was received here? If you still haven't received them please give us a call on 01379 646 529 and we'll be able to sort this for you.
Posted 2 years ago
Alan Hattersley
Verified Reviewer
“Be very careful. They dont send you documents to e-sign if paying monthly by Direct Debit. The first correspondence is a default, increase in insurance premium, along with a link to e-sign. If you want a true comparison on their quote add £25 and work out how it would affect your credit rating.”
Helpful Report
Posted 2 years ago
Hi Alan, Sorry, you have not received your initial documents, if you can give us a call on 01379 646 529 we can take a look into this for you. Please do check your spam and junk email folders too in case they have been received there.
Posted 2 years ago
Vladislav Pupel
Verified Buyer
“Web site doesent work propelly, i can not open insurance paperwork.”
Helpful Report
Posted 2 years ago
Hi, Sorry to see you've had issues gaining access. Can you please email enquiries@lexhaminsurance.co.uk with details so we can assist you with this.
Posted 2 years ago
Revanth Govindaraj
Verified Buyer
“I was trying to put delivery insurance for my bike and it took me 4 days to complete the process. The customer service is very poor with my experience, they would have explained the insurance to me and read out the TCs and finally the network gets disconnected and I have to call them again to start from the beginning this happened with me 4 times and I ended putting the insurance which was really not my need, ended up paying more money so the least I could my insurance done as soon as possible”
Helpful Report
Posted 2 years ago
Franklin Negrini
Verified Buyer
“Horrible, there is nothing in the policies that I need to speak English. I'm learning English and I couldn't change cards. bad experience”
Helpful Report
Posted 2 years ago
Carina Martins
Verified Reviewer
“I'm extremely sad because this week my motorbike was stolen. And i called Lexham to cancel the insurance. Even in this horrible situation, being victim of a crime, LEXHAM refused to cancel the insurance without charges, and they said we must pay the remaining of the contract. I said many times, I didn't want to cancel the contract, but what choice we would have ? Now we not only lost the bike that cost around £1.500, we had to buy a new one for £1.600, and lexham want us to pay plus £200 from the remaining of the contract for the insurance. Also to change the vehicle in the contract, they ask £170. I'm really extremely sad with this situation, and I never thought in my life I would be penalized for being victim of a crime. I don't recommend this company to anyone.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“These guys are total thiefs, beware and read the small print”
Helpful Report
Posted 2 years ago
Hi, Sorry to see you've had a negative experience. If there is something we can help you with please email enquiries@lexhaminsurance.co.uk.
Posted 2 years ago
Lee Gentry
Verified Buyer
“I changed my bike half way through the year and didn't receive any email or paperwork showing this, i had to phone them to get the change of bike details sent to me via email, i was also charged a £65 admin fee for the privilege of changing my bike, so im charged £65 to change and im not sent any info about the bike policy until i phone them back up, never again will i use Lexham, £65 admin fee !!!!! You have been warned .”
Helpful Report
Posted 2 years ago
Our apologies you encountered issues making changes to your policy Lee - we appreciate this must have been frustrating. If you'd like this to be looked into further please can you email enquiries@lexhaminsurance.co.uk with details and a member of our team can look into this for you.
Posted 2 years ago
Anonymous
Unverified Reviewer
“Never answer the phone when you call up”
Helpful Report
Posted 2 years ago
Sorry, you had difficulties getting through to us, have you tried our request a callback facility? https://www.lexhaminsurance.co.uk/contact-us/request-a-callback/
Posted 2 years ago
Mason Cunningham
Verified Buyer
“Been told I can claim an insurance and they were very happy to take my money but after signing everything i needed to sign they then decide to call me and tell me that I cannot claim on my bike due to the amount of the bike and the excess fee”
Helpful Report
Posted 2 years ago
Rupert Lines
Verified Buyer
“I have to say my recent experience with Lexham was very poor. With multiple long winded phone calls having to be made to try an obtain a revised insurance quotation for my moped, which i have insured with Lexham over the last 9 years.”
Helpful Report
Posted 2 years ago
Rafael Gustavo Nagahama Plank
Verified Buyer
“I have cancelled my insurance two months ago and I’m still been charged, spoke to an agent last month who told me that is because there were 68£ in open, but as i had paid 73£, the amount I overpaid would be given back to my bank account, but nope, didn’t happen...cancelling the insurance was a pain with the agent looking like a bot and making me losing a LOT of time asking me questions rather to go and cancel the agreement, even though I was clear on my willingness to cancel it and yesterday I was charged again, spoke with another agent who told me there are interests to be paid...resuming, worst experience ever”
Helpful Report
Posted 2 years ago
That Guy
Verified Reviewer
“I'M THE FIRST ONE to put in a good review for a good company, do it all the time, but Lexham has let me down big time considering how many times I've recommended them to friends. Bought a quote literally yesterday, circumstances changed and had to cancel it (so less than 24 hours later, well within the 14 day cooling period), Got hit with 70 quid in fees for literally less than a day's cover. On my back they've made a 7000% (LITERALLY 70X) per annum return for zero work other than pushing some keyboard keys and assuming less than a day's worth of risk. What the hell does cooling off period mean if you still get charged through the nose ???? HOW IS THIS POSSIBLY LEGAL ? If this is how they deal with an innocent less than 24h cancellation, GOD HELP YOU IF YOU NEED THEM FOR A CLAIM. You've been warned.”
Helpful Report
Posted 2 years ago
Hi, Sorry to see you've not had a good experience, we would like to look into this but require more information first, can you please email over details to enquiries@lexhaminsurance.co.uk and a member of the team will look into this for you.
Posted 2 years ago
Anonymous
Verified Buyer
“Not hapy no like”
Helpful Report
Posted 2 years ago
Hi sorry to see this can you please email us at enquiries@lexhaminsurance.co.uk with details so a member of the team can look into this for you.
Posted 2 years ago
Anonymous
Verified Buyer
“Had my bike stolen from my workplace which I am close to as it is parked next to me within 20 feet 4 lads on 2 scooters steering lock on only but it took less than 30 seconds and I felt threatened I know what the policy says but a token jesture would have been nice I've bought a new bike and now have 5 lock's on it Regards Mark southern”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Avoid - would give no stars if possible. Done a simple change of address on an insurance policy and was charged £58.00 for the privilege. Disgusting service. Been a customer for 2 years. Will not be going back for a 3rd year.”
Helpful Report
Posted 2 years ago
Lexham Insurance is rated 4.3 based on 4,236 reviews
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