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Lexham Insurance Reviews

4.3 Rating 5,023 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,023 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Javier
Verified Reviewer
“I have been impressed with the level of service provided by Lexham. Always happy to answer all and any question I had and were more than happy to quote me on various options. There was never a rush and even suggested different options and things I could do to improve my premium. I reported and accident - where luckily there was minimal scratches to my bike and none to me (and wasn’t my fault) and there wasn’t any claims made - and it was dealt with professionally and I had several follow up calls to ensure I was ok and if I needed medical assistance. I have recently renewed my policy with Lexham.”
Helpful Report
Posted 5 years ago
Kevyn
Verified Reviewer
“Really nice people to talk too and know what they doing and gets what u need done quick and no waiting when calling quick pick up and everything sorted in no time thank you”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Great customer service and great staff, but really slow at processing everything!”
Helpful Report
Posted 5 years ago
Marcela
Verified Reviewer
“My third year with Lexham insurance, as they managed to provide fantastic deals. Great prices and value, topped up with excellent customer service support.”
Helpful Report
Posted 5 years ago
Janet
Verified Reviewer
“Needed to make an amendment to my sons policy after his last insurance broker messed up. Lexham were excellent returning calls when they said they would and making the whole process much easier. Particularly helpful was Tash who really gave outstanding customer service and because of her I will be recommending Lexham to everyone I know.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“It’s great insurance for all nice stuff great customer service and nice conversation 👍”
Helpful Report
Posted 5 years ago
Renata Kotwica Cabral
Verified Buyer
“Great service so far. I did the quote online, called them, everything was sorted.”
Helpful Report
Posted 5 years ago
Leah
Verified Reviewer
“I am writing this review for Mrs Vanessa Knights, Senior Claims Adjuster of Marble Arch Claims. I would love to say that through the entire process, when Vanessa was involved, everything ran quickly and smoothly, without glitch. She has an incredible passion for helping her customers and I really felt she had my back. What an excellent team member you have there. If there's any bonus or award for outstanding customer service Vanessa surely deserves it. When I get back on the road I'm hoping to come back to you for my insurance again because I know that if anything happens, it could be Vanessa working on my case and it would dealt with swiftly and professionally. Thank you Vanessa!”
Helpful Report
Posted 5 years ago
Ryan Smith
Verified Buyer
“Useless very little communication said they sent a credit agreement through email and never did”
Helpful Report
Posted 5 years ago
T
Verified Reviewer
“After logging into my account can't print out certificate document, for days, call centre doesn't pick up calls just disconnects, after quotation price rising without any reason, guys you can do better than this, if not email received after hours from payment time I would never be able to print it out .... You are only cheap 😜”
Helpful Report
Posted 5 years ago
Phillip Froggatt
Unverified Reviewer
“all ways good to talk to. no asian call centre ( not racist meaning ) but some times harder to do the thing i want to deal with . keep up the good work! LXM!”
Helpful Report
Posted 5 years ago
Callum Lucas
Verified Buyer
“Good cover at good price but communication is extremely poor, have not been able to login to my account for months despite trying to get it fixed twice, have had no paperwork set after address changed along with no paperwork or confirmation of my new policy so will now have to phone to see if it has actually been done”
Helpful Report
Posted 5 years ago
Thomas
Unverified Reviewer
“Decided to try them after less than favourable dealings with others. So phoned for an insurance quote. Extremely helpful customer service and policy taken our 10/10 👍”
Helpful Report
Posted 5 years ago
Jaria
Verified Reviewer
“Poor customer service.. Prerna customer service assistant was really unhelpful just keep on talking insurance terms and was really harsh on phone. Wouldn’t recommend anyone very poor service”
Helpful Report
Posted 5 years ago
Hi, We'd like to look into this, can you please email enquiries@lexhaminsurance.co.uk with details so they can look into this.
Posted 5 years ago
Robert Johnson
Verified Reviewer
“Payed the down payment still not insured”
Helpful Report
Posted 5 years ago
Hi, Sorry to see you've had a negative experience. Can you please email enquiries@lexhaminsurance.co.uk with details so they are able to look into this for you.
Posted 5 years ago
Hi, your documents have been re-sent via email - hopefully you have received these OK? The team have called to check but no answer.
Posted 5 years ago
Chris
Verified Reviewer
“Outstanding customer service from Olivia! This representative went above and beyond, rectifying a poor experience I had previously had with a different representative. Olivia was extremely professional and worked with me to clearly understand my Insurance requirements and provided me with a quote. I was very happy with the customer experience and would give her 5*s. My review gives 4 because of my poor experience yesterday with Lexham where I did not receive call backs on two occasions and was told I would have fees to pay that ended up not being needed. Thank you Olivia for your help!”
Helpful Report
Posted 5 years ago
Fabio Luiz Soares
Verified Buyer
“good service provided thank you”
Helpful Report
Posted 5 years ago
Caroline De Oliveira
Verified Buyer
“Good company in London”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Assistant was very helpful knew what he was talking about.”
Helpful Report
Posted 5 years ago
Amabia Barbosa
Verified Buyer
“Very good company...”
Helpful Report
Posted 5 years ago
Lexham Insurance is rated 4.3 based on 5,023 reviews
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