LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its good quality stuff just a pity it takes so long to send them out”

Helpful Report

Posted 3 years ago

Dear customer This is Bloo, supervisor of customer service. Thank you for shopping with us. I learned that you enjoy the products from us, however, the long shipping is the reason that makes you not happy. Would you mind provide me the order numbers? I will check the order and make a full report to you thereafter with explanations and options folllowed. Waiting for your kind response. Sincerely Bloo Customer Service.

Posted 3 years ago

“Excellent company that sells excellent products at a really good price. Not bought a bad item yet and i have bought a few things.”

Helpful Report

Posted 3 years ago

“Beware when you provide your address for shipping. Double and triple check it as their site seems to drop pertinent delivery information! Then they claim it was your fault that the merchandise does not get delivered and your totally out of luck. I learned my lesson the hard way and will never order from them again. Shipping costs are way to high anyway.”

Helpful Report

Posted 3 years ago

“I ordered what looked like a white cotton blouse off the website. It arrived. The fabric was like lining material…very poor quality and an extremely bad fit.. I am now in the process of trying to return it. That’s a bit of a joke! I wasn’t aware that it was going back to CHINA!!! The address on the website is in England. The suggestion seems to be that it’s going to be too expensive to send it back so they are offering 10% of the cost. That is ridiculous!! It has scam written all over it. Avoid avoid avoid!!”

Helpful Report

Posted 3 years ago

“Maglou, I am having the exact same problem as you.”

Helpful Report

Posted 3 years ago

“Ordered a dress which doesn’t fit but I am unable to find a way to send it back as it is not in my order list on the app, no way of contacting customer service. I need a return ticket to send it back but website just goes round and round and is no help!!! STEER CLEAR OF THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Ordered a tracksuit 14th January today 14th February,still no track suit, no info from them. Can’t contact them help desk sends you in a circle back to beginning. Am now cancelling my transaction on my credit card”

Helpful Report

Posted 3 years ago

“I ordered a wedding outfit mid January and I'm still waiting for a delivery. No communication from this company and I'm unable to contact them. My advise is steer clear. I wouldn't ever use light in the box again an appauling customer service”

Helpful Report

Posted 3 years ago

“Order placed on 8 January - we had no idea it was coming from China - there is a UK branch online (with seemingly no address/contact number. Today, 12 February, there’s no sign of the order. £38 paid for a dressing gown. We’re assured it’s been shipped. This is absolutely disgusting service.”

Helpful Report

Posted 3 years ago

“Ridiculous company and website. Made an order, it hadn’t arrived within a fortnight so tried to contact them which is nigh on impossible. Looks as though my order has been cancelled but no refund made and navigating the website to make enquires is ridiculously complicated. Very poor company steer clear.”

Helpful Report

Posted 3 years ago

“I made a purchase on 11 Nov still no delivery Initially communication and reaction were excellent. 10 Feb was given as last day for delivery after which I was advise to ask for refund. No contact numbers given. Clothing really looks great but too scared to order again What to Do?. No communication anymore Will change rating to five if problem solved.”

Helpful Report

Posted 3 years ago

“Much better than other sites. You have to take into account the postage and wait for goods but when they are coming such along way you understand this. Got lovely cheap costume jewellery very pleased 😃 and have already placed another order.”

Helpful Report

Posted 3 years ago

“I ordered Burgundy and dress is closer to red. I took my measurements according to the size chart and ordered my dress, size 16 due to bust. Received the dress, good quality and I was surprised it came so quickly. Tried the dress on and it fit in the bust area only. Arms are too long, fell off my shoulders (I have broad shoulders) and to big in the waist. I have a short torso (hourglass figure) the torso in this dress is not proportionate, hit about 1-2 inches above my waist. The and on the waist was tacked on wasn't sewn so it came undone while trying on. Tried to get a refund and got the run around, you know they don't care about quality or customer service when they offer to refund 10% and keep the dress. They tell you it would cost too much and take too long to ship it back to the warehouse in China.”

Helpful Report

Posted 3 years ago

“Worst experience I have ever had with a company. BUYER BEWARE. This company is a fraud. Poor quality merchandise. Horrible customer service.”

Helpful Report

Posted 3 years ago

“I like ordering the outdoor trousers from LightIn TheBox because of the good quality of the trousers.”

Helpful Report

Posted 3 years ago

“Lovely T shirt, good quality, well made, sizing fits well.”

Helpful Report

Posted 3 years ago

“dont buy there nothing. They do not allow to return an item, even if it is on the same day you received, they do not have a return address on the site, I wrote them dozens of messages without a matter-of-fact response, hostile treatment”

Helpful Report

Posted 3 years ago

“Bought as present for Mrs ,she loves the colours and fit and material ,recommend it”

Helpful Report

Posted 3 years ago

“Bought two clothing items worth nearly £90. Both very poor quality, unusable for purpose (paddle boarding) and sizing so far off the mark the 'medium' I ordered only just fit a neighbours slim 8 year old. Their return policy is non exsistent, if you can locate it in the first place. Feel totally conned and cannot believe the positive reviews mentioned elsewhere .... I shall make all contacts aware of the scam”

Helpful Report

Posted 3 years ago

“The goods were ok but I had to pay£85 before the carrier would deliver them which no mention of was made by you when I ordered the goods which made them very expensive so will make a point of not using you again.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service. Thank you for shopping with us. I learned that you were charged extra fee before the local delivery. I consider it is the tax, right? Please understand the tax is decided by the local government and is beyond our control, however, we have a customer-friendly policy on this issue. If you have bought the tax insurance, please provide us the tax invoice, we will cover the cost for you by refund. Would you mind provide me your order number? I will help you to solve this issue. Waiting for your kind response. Sincerely Bloo Customer Service.

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews