LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,283 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I ordered some men's tops from them. they were really good and well parcelled. delivery was quick. hope to shop more in future. highly recommended.”

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Posted 4 years ago

“This is the best project for the same reason as soon as”

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Posted 4 years ago

“lightinthebox website is really great in my life. this website is very interesting and comfortable. this website is amizing shopping in my life.”

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Posted 4 years ago

“Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your [visit/experience] with us fell short of expectations. I also want to thank you for giving us a chance to make things right.”

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Posted 4 years ago

“Wow very amazing site for online shopping i really like it because this sote very helpful to us”

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Posted 4 years ago

“The light in the box is very amazing, i love it so much.... very help ful for us.”

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Posted 4 years ago

“very comfortable shopping here and very safe the goods are guaranteed with good quality and fast delivery without problems and many promos are also in it, thank you”

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Posted 4 years ago

“It's lovely project keep it up boss”

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Posted 4 years ago

“I found that your project was very, very good Good thes site”

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Posted 4 years ago

“Wish I had read all the reviews before ordering from this company. My garment arrived very creased like a piece of rag looks nothing like as was advertised . Was recommended to order XL for my size which I did , garment was too big/long and try as myself and my husband did for most of afternoon could not contact the company to return this item which seems to have been a big problem for other customers I can only imagine they have no intention of giving any refund . So am now stuck with it.”

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Posted 4 years ago

“Really good service i can assure that you guys wont regret it. I cant explain how good their service is”

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Posted 4 years ago

“It was my first experience on this site and they didn't disappoint. Highly recommended.”

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Posted 4 years ago

“awesome online market place LightInTheBox is a amazing online market place. they sell original product with reasonal price and their product are authentic. they serve the product very first. shopping experience from LightInTheBox is awesome. best of luck for them”

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Posted 4 years ago

“www.lightinthebox.com is great website i highly recommend it to you..”

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Posted 4 years ago

“I ordered a bird bath based on image and failed to look a dimensions! The image fools you to think it is a usable garden bird bath but is actually tiny ornament, I realised my mistake too late. My words to anyone ordering is to be careful, don’t be fooled by images and read everything carefully! I won’t order from this site again.”

LightInTheBox 1 star review on 21st February 2022

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Posted 4 years ago

“I wouldn't even give them 1 star! Ordered a pair of sandals 2 weeks ago. Payment confirmed, no updates, no correspondance and no delivery. Basically stole my money and that was that! NEVER AGAIN!!!”

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Posted 4 years ago

“Still waiting for an email confirming they have recieved my order! 2 weeks and i spent the extra on post! Nothing! This is china for you! Never again will i be fooled by fancy imagery online .......”

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Posted 4 years ago

“This is just a rubbish company. Believe every one of these negative reviews because what happened is worse than I am even describe. False advertising, poor quality of clothing, return policy is a joke, overall nonsense.”

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Posted 4 years ago

“Beware. Light in the Box is a deceitful company. Very poor quality clothing and false advertizing. The clothes that arrived were completely different from what was advertized on the website. The refund and return policy is not clear and you will struggle to return items and will not get a refund. BEWARE”

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Posted 4 years ago

“Ordered Led light bulbs. Received but none worked. Three emails and several photos (of bulbs not working), before they even supplied return address. The returns have to go to China recorded delivery, and they also tell you to lie on the customs declaration. You have to state it is a "gift" rather than returned goods, so you have no protection, and no guarantee the goods will arrive ("oh they got seized by customs - but what did you expect, as you told a lie on the customs declaration, so we didn't receive the goods and won't give a refund..."). As a result unable to return with any certainty and accepted partial refund, and threw the non working lights away. Personally won't use again Sent from my Huawei phone”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,283 reviews