LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,852 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used LightInTheBox a few times now and found their service to be excellent and very reliable. The delivery as stated on the invoice, very accurate. The products were also as advertised. I am very pleased, so thank you.”

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Posted 1 month ago

“Great Value products, and a wide range of styles, colours,etc. Great choice of products, quick service, and on the odd occasion i haven't been happy, they have sorted it quickly and professionally. I buy quite often from them, and will continue to do so! Mac”

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Posted 1 month ago

“I have placed orders with lightinthebox a few times the prices are of low cost but only once have I felt disappointed...but because of the cost I didn't get in touch with the company ...my choice I have always been kept informed with company receiving my orders and when out for delivery 😀”

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Posted 1 month ago

“always good quality”

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Posted 1 month ago

“I have used lightinthebox many times and have never had a problem. You do need to order two sizes up as they are Chinese sizes but clothes are great quality.”

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Posted 1 month ago

“Once I managed to find the right size I have been very pleased with the choices I have made, so thank you”

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Posted 1 month ago

“very efficient service and quality goods”

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Posted 2 months ago

“I am not very impressed with my purchase as there was very little in the way of instructions and I am unable get the foot massager to work. I have nothing that helps me undertanding the workings or even if is actually working, so not impressed. J Thompson”

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Posted 2 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102561764 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 months ago

“I bought 12 volt led strip and it was delivered on the promised day and is doing exactly what it says on the description. Excellent product and service”

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Posted 2 months ago

“I absolutely love the fabulous and amazing products that have been sent out.”

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Posted 2 months ago

“Very very helpful company Keep you up to date with delivery Clothes are really lovely Prices are so affordable Thank you”

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Posted 2 months ago

“super”

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Posted 2 months ago

“3 tops bought and very happy with them. Good quality and very colorful. Look forward to my next order.”

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Posted 2 months ago

“All items received in good time, are good quality and look good, will definitely be using LITB again.”

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Posted 2 months ago

“Very happy with lightingthebox top company great service”

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Posted 2 months ago

“The things I've bought from this sight have been (up to now) as expected and I've been over the moon by them. Some photo's can be misleading, but I've still not been disappointed. I find always buy a little bigger than what you are and go crazy when they have a sale or have free delivery.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“good quality. Great quality”

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Posted 2 months ago

“Great products and excellent communication”

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Posted 2 months ago

“Delivery is a bit slow but considering that most of the garments come from USA and beyond - they are worth waiting for. My last order came and I am very pleased with it. Also the prices chargred are super and reasonable. Thank you.”

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Posted 2 months ago

LightInTheBox is rated 3.7 based on 8,852 reviews