LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the bad reviews, Lightbox was still able to provide my deliveries on time. My package was slightly damaged but it may just be due to transit but still, they have amazing products and give it enough time, they'll be one of the top shopping platforms out there”

Helpful Report

Posted 4 years ago

“In the developing world online shopping is gaining popularity...The reason is that it is a very easy method. The best online shopping have used in the light in the box..I received the first order also.. Received on time..So i will recommend to my family and friends”

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Posted 4 years ago

“I totally loved it, an innovative product, comfortable, useful and at an excellent price, it has looked great in my room, they have excellent attention to the public, highly recommended”

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Posted 4 years ago

“Parcel arrival is good advance 1 day than to the expected date. The product is well box and care.”

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Posted 4 years ago

“Esta es una de las mejores paginas de compra y venta de producto se ve que todo es de buena calidad pero pueden mejor el aspecto de la pagina para que sea mas llamativa pero por lo demas esta muy buena”

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Posted 4 years ago

“There service very good.products authentic. But took shipping long time.”

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Posted 4 years ago

“This site can dig a deep hole into your pockets as its very difficult to ignore the amazing products avaialable in the site.The products are so reasonably priced that you can't resist your temptation.Their service is great and refund policy excellent but,the only hitch is its in uk and for people like us living in other countries the refund takes a bit too late but we an endure that since they never fail to refund.Great site,Great products and Great products a must for all shopaholicks”

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Posted 4 years ago

“they are good , they are awesome , i enjoyed their service”

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Posted 4 years ago

“Lightinthebox.com is Legitimate site where you can buy many products and awesome accessories. There is even a 10% discount for app user so be sure to order from the app. And you can get satisfactory discount and free shipping as well.”

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Posted 4 years ago

“Light in the box app very importance.I like it very much.my life is wonderful app.This is very online platform.Their delivery system is also amazing. I recommend it to everyone!”

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Posted 4 years ago

“Ótimo site de compra, ótimo atendimento e entrega super rápida, amei!”

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Posted 4 years ago

“When it comes in quality products I recommend this company because they provide high-quality products. The products arrived super quickly as well and the packaging is always in good condition.”

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Posted 4 years ago

“Well I have problem on my orders last week I tried to call their CS twice but no answer so I tried again and finally someone pick the call but I'm so happy they help me in just a minute with my problem .They packed properly all my orders and the shipping cost is cheap sometimes its free.”

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Posted 4 years ago

“Excellent online store, I love all the products and the perfect economical prices”

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Posted 4 years ago

“Loved their service . last two shipment done as expected . keep doing the same to have satisfaction like mine.”

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Posted 4 years ago

“The quality of products are good.. But just Timing issues.. Overall its good platform”

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Posted 4 years ago

“there is a unique quality with them yes they doing it very well with their services and the product received on time as the promise. the charges are very less compared to other company and the customer service is also good”

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Posted 4 years ago

“Easy to shoping online but the delivery system is very slowly they should make it faster as could as fast”

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Posted 4 years ago

“Well, I might say that I have a good delivery days ago and the items was fine all good, there's no many options of prices guys, but have a really good customer service, was quit, so yes even though the options it's likely in here. So 5 stars to you guys”

Helpful Report

Posted 4 years ago

“Light in the box is my favourite online shopping company. It’s services are very good. How they organise all the system it’s very impressive and trusted”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews