LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the product and it arrived in good time.”

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Posted 4 years ago

“I really like the app and products”

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Posted 4 years ago

“I read bad comments about it being a scam so I was scared, but my purchase arrived before what I expected and exactly what I asked for Thanks!”

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Posted 4 years ago

“I really is such a good shopping website I loved my purchase✌😗”

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Posted 4 years ago

“I have purchased several items from LightinTheBox and have been very pleased with all. Happy with the quality and fit.”

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Posted 4 years ago

“It's very good. Delivery could be faster”

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Posted 4 years ago

“Good stuff! Good prices and you earn rewards too. Addicted to the app”

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Posted 4 years ago

“LightInTheBox has a wide range of products and really good customer service.”

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Posted 4 years ago

“Excellent company”

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Posted 4 years ago

“Really good good place to buy tracksuits and very understanding and kind”

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Posted 4 years ago

“Fast delivery great item will buy again”

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Posted 4 years ago

“Light In The Box is the best platform for shopping. They are really amazing and so sincere. their service, price, delivery are always perfect. thank you.”

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Posted 4 years ago

“I have known this for a long time and never have I been disappointed when shopping with them. Their products are of the best quality at reasonable prices. I have always enjoyed their fast delivery and their customer service is satisfying. Thank you #LightInTheBox!!”

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Posted 4 years ago

“They are a very good alternative when buying online, good delivery times and good quality products”

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Posted 4 years ago

“This is my nice and pleasing shopping experience ever. All types of products are available on this site. I really love this site too much for my shopping. A few days ago I order a hand watch for myself and the watch is very cool and the quality of the watch is also very nice. But I have an little issue, the colour of the watch was different, then I contact them for reshipping the product and they response very quickly and fast. And then they give me my correct hand watch in my favourite colour. I am really very happy to shop from here and I also recommend it to everyone.”

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Posted 4 years ago

“This online shop is so good.i really enjoy to shopping with them.their products are good quality and shipment is fast.over all happy shopping experience.”

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Posted 4 years ago

“soy de Colombia. pensé mucho en hacer mi compra. pero con el resultado de la entrega a tiempo quede satisfecho.”

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Posted 4 years ago

“WoW ,This is super sshopping site,its easy to buy from this online platform,❤️😯🤗👍👍💋💋💋😁👏👏💋👍👍👍👍”

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Posted 4 years ago

“One of the best international shipping online shopping company very good platform to shop online i have installed the app thats very nice.many products are available here easy to use.”

LightInTheBox 5 star review on 20th January 2021

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Posted 4 years ago

“I know many shopping sites along with the services they render but when it comes with LightInTheBox, they are the best. Talking of customer relations, it is 5-stars; delivery time, they take all and so on. I love this site so much.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews