LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light In The Box Reviews IS an excellent shipping company I really liked this has been useful to me, my product arrived intact and the experience was highly rewarding, I know it can improve more in some aspects, thank you for this”

Helpful Report

Posted 4 years ago

“El servicio al cliente muy eficiente,los precios son muy adsequibles ,aunque compiten con otros que ofrecen el mismo servicio,se diferencian por su atención al cliente,la puntualidad en sus entregas.Solo deberían mejorar un poco en el tema de los reembolsos,que el tiempo de efectuarlos sea más reducido que el pautado hasta el momento.”

Helpful Report

Posted 4 years ago

“At first I was totally unsure of light in box but after my shopping attempt I became very satisfied by their service. Plus I got my clothing items in time and most importantly,they were the exact size I ordered”

Helpful Report

Posted 4 years ago

“This shopping app can take u through a fantastic shopping experience. They offer wide varieties and offer more than a million trending items at an affordable price. New products are added everyday which makes a good shopping experience and I strongly recommend shopping here.”

Helpful Report

Posted 4 years ago

“The page is incredible, it is a pleasure to navigate through its various sections because you can see the work and professionalism behind it, its products are of the highest quality and what to say about their delivery times, simply unbeatable”

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Posted 4 years ago

“compre los zapatos que quería, el servicio al cliente es super perfecto, su producto a un buen precio y me han llegado en buen estado y buena calidad, recomiendo mucho a ligth un the Box son los mejores”

Helpful Report

Posted 4 years ago

“This is a good shopping service. Very good delivery speed and good quality products.Great experience! User-friendly customer service and price is too lower than other online shopping markets. When there is a problem with any order they always refund us if we want a refund or return. highly recommend!”

Helpful Report

Posted 4 years ago

“great customer service, price, and delivery.”

Helpful Report

Posted 4 years ago

“I would like to say firztly that this site is legit,fast shipping, and the customer support is friendly. But I would like if you add cashback offers to your wall , which will look like customer attracting ! The best of the best is that your payments are low cost which also have minor fees So , I would like to prefer this site to everyone ! This is recommended to you all !”

Helpful Report

Posted 4 years ago

“I have tried many online shopping sites but 'LightintheBox' has changed my experience about online shopping. Their products are amazing quality. I am 100% satisfied and i am very happy, I recommend it to everyone!”

Helpful Report

Posted 4 years ago

“Light in the box are good shop But sometimes the delivery was delayed but it's okay as long they can deliver it on me. It's understandable though it can really happen. Overall it was good especially their cashback offer was good. Happy customer here”

Helpful Report

Posted 4 years ago

“This is best online shooing centre.good products & good sell.the products price very low & good. this is best sell centre.very good customer service.”

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Posted 4 years ago

“Huge varieties of products to purchase from the comfort of home. Comparative to other online stores and sites it's services are becoming better day by day. I wish to see more payment methods to be added such as payeer and perfect money etc.”

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Posted 4 years ago

“In my opinion, the application is very useful.it is one of the best online shopping app.i love the app very much the way it’s work.4a”

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Posted 4 years ago

“One of the best online shopping sites .. Good quality products and good service they are providing . Fast delivery to my place thanks”

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Posted 4 years ago

“This is best online market place in the world.. I love it and i use it some days.. I love it”

Helpful Report

Posted 4 years ago

“I am really satisfied with the shipments made in this wonderful company. I've been working with them for over six months and it's easy and totally reliable. I recommend it 100%, very good service and responsibility at the time of deliveries”

Helpful Report

Posted 4 years ago

“The Lightln Thebox online shooing platform are really good. I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for my relative. At first, I wasn´t sure I was going to receive them as expected, but when I got them I was truly satisfied with the quality and the speed with which I received my package. so Irecommend it!.... everyone”

Helpful Report

Posted 4 years ago

“When it comes to prompt service, fast delivery and ever ready customer services, light in the box has no rival. They are fast and very reliable. Their only lacking is when it comes to some materials unavailable on the platform.”

Helpful Report

Posted 4 years ago

“Wow, I really loved it, the price is amazing, in relation to customer service, I have nothing to complain about, I was very attentive. The staff is very attentive, seriously, loved it, top score!! Now, my only complaint, is that I asked for a kickback and was given a wrong amount, however, I complained and refunded correctly.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,200 reviews