LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service and as for the items excellent a definite ⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 years ago

“I received the proper products very quickly. I'm really satisfied”

Helpful Report

Posted 3 years ago

“Good product and a good customer service”

Helpful Report

Posted 3 years ago

“Fabulous shoes bought for a special occasion. Lovely quality and good fit.”

LightInTheBox 5 star review on 18th October 2022

Helpful Report

Posted 3 years ago

“I found this company true to their word both in quality of their products and the delivery on time. My previous goods were value for money and I would have no hesitation in recommending this company to my family and friends.”

Helpful Report

Posted 3 years ago

“What a lovely present! Very pleased, love the colors, thank you, comments from my wife!”

Helpful Report

Posted 3 years ago

“good product, liked the price ,delivered on time, rate 5 stars”

Helpful Report

Posted 3 years ago

“lovely dress, good quality fabric and fast dispatch, thank you”

Helpful Report

Posted 3 years ago

“Easy to order and not too long before delivery”

Helpful Report

Posted 3 years ago

“I enjoy buying clothing from Lightln The Box. They offer quality & unique clothes.”

Helpful Report

Posted 3 years ago

“Good customer service with two options available, they were quick to reply even with the difference in time zones.”

Helpful Report

Posted 3 years ago

“Excellent service good quality product absolutely no problems delivery on time”

Helpful Report

Posted 3 years ago

“I've been using light in the box for a few weeks and have got to say probably the best Internet shopping page I have ever used, gast delivery service great size guide everything fits comfortably”

Helpful Report

Posted 3 years ago

“All the products I have bought from LightinTheBox have been excellent. delight all round for the gifts.”

Helpful Report

Posted 3 years ago

“Beautiful comfy clothing, a fast efficient delivery service. I’m very happy with all of my purchases”

Helpful Report

Posted 3 years ago

“i enjoy shopping with you when ever i need any thing”

Helpful Report

Posted 3 years ago

“Excellent service, quality and price”

Helpful Report

Posted 3 years ago

“Excellent customer service and great quality clothing . Very happy so far”

Helpful Report

Posted 3 years ago

“Absolutely fabulous, cannot believe the quality for the money. Colours and fit great, I ordered six tankini sets for choice and have kept them all!”

Helpful Report

Posted 3 years ago

“Amazing quality and quick dispatch highly recommended”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews