LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same of the LightInTheBox - delighted with the products”

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Posted 3 years ago

“Very high quality of the products what i am buying. Fast delivery.”

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Posted 3 years ago

“Everything I have ordered has come as described and quite fast delivery”

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Posted 3 years ago

“Love the cushion covers . Very good quality and look fantastic with different and new settee Delivery was quick and ordering was easy .”

LightInTheBox 5 star review on 27th September 2022

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Posted 3 years ago

“Very good, item was high with no damage at all. Very nice and would order again. 5 star”

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Posted 3 years ago

“Excellent so far keep it up nice one Ty 👍”

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Posted 3 years ago

“I was wary of ordering but so glad i did, 5 tee shirts ordered and all 5 are of excellent quality. My size normally is xl and thats what i ordered and the sizes were perfect. Exceptional well packaged and would have no worries about ordering again. 5 *****”

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Posted 3 years ago

“Wish I d learnt of this site sooner.great quality goods as good as any designer shop”

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Posted 3 years ago

“Very good service purchases arrive within dates stated lovely clothes and gifts”

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Posted 3 years ago

“Great product will order from this company again ....”

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Posted 3 years ago

“Excellent service, the men's "T" shirt and polar shirt range I purchased were of good quality, washes okay, I did not see the need to purchase the insurance, I have made 4 separate purchases and the delivery to my UK address was excellent and problem free on all 4 occasions. The only niggle was one of the polar shirts was ordered as a size 4xl, but was a bit tight around the belly, it was more a small size 3xl, as it was only £10, it was not worth sending it back as the quality was good and I can wear it around the house, I have since ordered a size 5xl and at £10 you cannot go far wrong”

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Posted 3 years ago

“Unique....could be bespoke, the choice is that widespread and they have items you didn' t know you had to have them...until you saw them here!”

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Posted 3 years ago

“I am satisfied with the goods , but the delivery is taking a long time.”

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Posted 3 years ago

“Pretty dress - I love it!”

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Posted 3 years ago

“Arrived on time. Excellent service and quality at a good price”

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Posted 3 years ago

“EXCELLENT QUALITY POLOS AT VERY REASONABLE PRICE DELIVERED IN AN ACCEPTABLE TIME.. BOUGHT ONE POLO FIRST AND WAS SO PLEASED I BOUGHT 2 MORE AND HAVE NO DOUBT I WILL BE MAKING MORE PURCHASES FROM LIGHTINTHEBOX . MY WIFE IS CURRENTLY LOOKING AT BIKINIS FOR OUR UPCOMING HOLIDAY. POLOS ARE TRUE TO SIZE AND FIT PERFECTLY”

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Posted 3 years ago

“Beautiful dress earrings and necklace.The dress is as described and looks fantastic and good quality.I ordered a extra size as I saw the reviews regarding sizes.The earrings were perfect and the necklace was nice and fitted lovely”

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Posted 3 years ago

“The clothing is allways well made and stylish. The fit is correct to the size you order and the cut of the clothes is great. I would recommend Lightinthebox to anyone”

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Posted 3 years ago

“Value for money. I had to go two size up but overall love the dress.”

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Posted 3 years ago

“Extremely pleased with my purchases and very good quality, thank you 😊”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews