LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was wary of buying from this website but boy was I wrong. Lovely products, great quality and as described”

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Posted 2 years ago

“Excellent service. User friendly website and tracking system that is useful. Also the size guides are accurate and of sufficient detail.”

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Posted 2 years ago

“Thank you for the swimsuit that I recently bought in your store, it is very cool and I feel great in it”

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Posted 2 years ago

“dance trainers were great have worn them 3 times so far, very easy on the feet”

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Posted 2 years ago

“Purchased seat and cushion covers and they arrived today in perfect condition. Material was good quality and just the best colour to fit into my decor. Very happy with the service and very useful that I can see the progress from purchase to receive the goods.”

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Posted 2 years ago

“Quick delivery and nice material”

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Posted 2 years ago

“I have made loads of purchases fron lightinthebox every item i have recieved has been just what i expected and not a dissapointment,i will carry on useing lightinthebox in the future.”

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Posted 2 years ago

“New customer here but very pleased with my purchases. Quality of items extremely good. Will definitely buy more from LightinTheBox.”

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Posted 2 years ago

“Very pleased with dress ordered, waiting on another three.”

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Posted 2 years ago

“I was looking for a light weight cotton shirt and finally I found exactly what I needed. Great quality and price and they look great . Delivery was good considering I am based in UK”

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Posted 2 years ago

“Good prices and delivery times. Nice range of products”

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Posted 2 years ago

“I have already written a review for this item but I will say again that I was very pleased with my dress. It fitted perfectly and the material will not easily crease. I hope to buy another in a different colour.”

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Posted 2 years ago

“I have never had any problems with shopping with LightInTheBox. From quality products to efficiency of delivery and customer service.”

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Posted 2 years ago

“great designs and material and fit really well shipping however takes a long time to the uk”

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Posted 2 years ago

“Excellent quality shirt that I purchased recently, One received very quickly, second shirt is on its way. Great value for money and a perfect fit.”

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Posted 2 years ago

“Good service, quality and true to size would recommend”

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Posted 2 years ago

“Lovely Colours Easy used Fast Delivery”

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Posted 2 years ago

“My wife and son are very happy with the items purchased”

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Posted 2 years ago

“Brilliant site to find clothes you would not see anywhere else. Affordable prices and value for money. Really quick delivery”

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Posted 2 years ago

“A very good company, public relations 5 stars 🖒🖒”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews