LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the products I have bought so far have been excellent. They are very good quality and price. Very good customer support.”

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Posted 2 years ago

“Very nice shirt.Good quality.”

LightInTheBox 5 star review on 23rd August 2022

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Posted 2 years ago

“I really enjoy lightin TheBox becouse I think you have some very raunchy and hot sexy items for us guys that I like very very much 😃 your prices are brilliant but your shipping cost is way too high as other firms do free postage”

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Posted 2 years ago

“Love my dungaree/jumpsuit! Taking it on holiday to enjoy in the sun!”

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Posted 2 years ago

“Arrived on time and as pictured. Very pleased and will order from this website again”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“Good, interesting products. Quality appears to be good on the products that I have purchased.”

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Posted 2 years ago

“Many thanks yet again for another first class item & service Mywife loves everything from you. 1st class service & items. Continue to use regularly & cannot recommend enough.”

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Posted 2 years ago

“Having recently received my first order of 4 dresses, I am thoroughly delighted with this shop! The dresses are great for the price - not M&S quality, but not their prices either! The styles and colour options are just amazing. One of the dresses varied slightly from the image online, and they immediately offered me 30% off to keep it, rather than ship back, which I am happy with and will alter it myself. Customer services are exceptional, so don't hesitate to order from these guys.”

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Posted 2 years ago

“Love my translucent clothes covers! They are what I had expected and now my clothes hanging on the open rail are well protected.”

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Posted 2 years ago

“Fast efficient quality service”

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Posted 2 years ago

“I am really happy with the hat. It fitted well and was as described.”

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Posted 2 years ago

“Excellent quality and service, fast and safe delivery, will be buying products from the site again.”

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Posted 2 years ago

“I would like to say "Thank You 2 to the the team at Light in the Box for a job well done as it took me ages to make my selection. the tps arrived on the date stated and the fit was great. and according to the sizing chart provided. At the moment I can't wait to show them off on holiday in Egepyt in 3 weeks time Yours Geoff Clarke”

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Posted 2 years ago

“Our granddaughter is really pleased with the Strangest Things hoodie. She says ‘Perfect size and her favourite colour’. (I’m very relieved I got both right and so did you!)”

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Posted 2 years ago

“Great clothes at reasonable prices. I order from the UK and the clothes arrive in good time.Very pleased with the service. Will keep using.”

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Posted 2 years ago

“Always good quality product. It's why I keep ordering.”

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Posted 2 years ago

“I was satisfied with the services rendered by the Company. The time of delivery and package was spot on. I continue to shop and also recommend you to anyone”

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Posted 2 years ago

“So far everything I've received from Light in the Box has been of great quality. It serves you to check the size description on each item as different makes and styles vary in measurements, but the size ref on each item is usually pretty accurate. I love to browse and then wail my favorites from the basket. I wale either because it's a great sale price or a must-have but always because it's something I love. So many different types of items to look at. I am not a person who likes store shopping but love this online store and having it delivered directly to my door. Be careful though the postage is heavy, make sure you allow for it in your budget.”

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Posted 2 years ago

“Good variety of items available. First order went perfectly, placing order was easy with delivery well before latest expected date. Will be placing another order soon”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews