LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far everything I've received from Light in the Box has been of great quality. It serves you to check the size description on each item as different makes and styles vary in measurements, but the size ref on each item is usually pretty accurate. I love to browse and then wail my favorites from the basket. I wale either because it's a great sale price or a must-have but always because it's something I love. So many different types of items to look at. I am not a person who likes store shopping but love this online store and having it delivered directly to my door. Be careful though the postage is heavy, make sure you allow for it in your budget.”

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Posted 3 years ago

“Good variety of items available. First order went perfectly, placing order was easy with delivery well before latest expected date. Will be placing another order soon”

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Posted 3 years ago

“Your dresses are very good but need more room in the bust area.”

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Posted 3 years ago

“Quick delivery decent quality”

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Posted 3 years ago

“I have ordered several dresses and think they are of good quality, good value, I particularly like that your service is efficient and I dont have to wait too long. I shall ordered some more. Ellen”

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Posted 3 years ago

“The quality of the polo shirts I bought was exceptional”

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Posted 3 years ago

“The customer service is fantastic and the products are of great quality. I shall keep using them”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent product”

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Posted 3 years ago

“Perfect in every way, dress was as described and fitted perfectly and delivered very quickly. A very good company to deal with.”

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Posted 3 years ago

“The Item was delivered very fast and it was up to my expectations”

LightInTheBox 5 star review on 16th August 2022

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Posted 3 years ago

“I ordered from Light in the Box with no knowledge of the company. I am pleased to say my goods arrived as scheduled and I am very please with them to such an extent I have placed a further two orders. I just hope they arrive in time for my long-awaited holiday”

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Posted 3 years ago

“They sell goods that you don't see anywhere else... easy ordering & fast delivery... won't be the last time I use them”

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Posted 3 years ago

“Very nice products”

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Posted 3 years ago

“Great unique products at great prices. Love the website Good delivery kept up to date”

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Posted 3 years ago

“Good service and good fitting items”

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Posted 3 years ago

“I am very happy with my purchase.Good seller,thank you.”

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Posted 3 years ago

“Delivering of perfect quality items in fastest time. LightInTheBox is the best online shopping site. Cheers”

LightInTheBox 5 star review on 10th August 2022

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Posted 3 years ago

“I have ordered several items from Living in the box,I am so pleased that the sizes are correct as stated being a size 16 I have difficulty with some company sizes that are a bit snug but with Livin in the box, they are spot on.”

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Posted 3 years ago

“Very efficient. Clothes good material. Washes well.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews