LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered some maxi dresses from lightinthebox. I am really impressed with the choice, quality and price of the items I ordered. Everything from ordering to delivery was easy and straightforward. The hardest part was choosing what to order. Very happy.”

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Posted 3 years ago

“So far I am very pleased with my purchases. The only problem maybe on sizing. The hooded jumper I bought has washed perfectly. So far so good. Well done Light in the Box”

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Posted 3 years ago

“I love the solar lights .not up yet as still sorting my garden out, But when I have sorted it,I will send a photo of my solar lights, As I do love solar lights”

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Posted 3 years ago

“Fast, reliable service. Goods as pictured on the website, all reasonably priced. A 'go to' for anyone who has to shop online.”

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Posted 3 years ago

“Great company, very good quality clothing.⁷”

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Posted 3 years ago

“LightinTheBox is now my go to site for everything.”

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Posted 3 years ago

“Had 5 items of clothing delivered to the UK from this company always delivered before stated date and packaged well. The yellow dress my husband said looked better on me than the catalogue photo”

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Posted 3 years ago

“Things from LightinThebox are unique and good quality.”

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Posted 3 years ago

“Good collection nice designs and colours”

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Posted 3 years ago

“A lovely dress”

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Posted 3 years ago

“Very please with the service and T shirts sizes and quality”

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Posted 3 years ago

“Excellent product, quality and service.”

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Posted 3 years ago

“Light in a Box is an excellent company who really listen to their customers and provide a service that is second to no other.”

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Posted 3 years ago

“Good website”

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Posted 3 years ago

“Really good service with a quality product”

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Posted 3 years ago

“Have had a mostly positive experience with LightInTheBox. Delivery has been relatively quick and certainly painless, especially considering the distance. The items I have ordered have been of good quality and excellently priced. I've had to learn to go a size up on clothing, bit once you work out the appropriate sizing needs, it's not an issue. All in all, wouldn't hesitate to recommend. Cheers”

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Posted 3 years ago

“Excellent tankini and fab colour and very pleased with it.”

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Posted 3 years ago

“I would like to say its one of the most best shops to buy clothing as shirts are correct to size and lovely quality and very good price have used several times now and will use again. 5 stars”

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Posted 3 years ago

“Excellent quality of product 👌 I would definitely recommend, Mrs A B”

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Posted 3 years ago

“Great dress and came quickly”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews