LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful dress, I bought size XL - green. It is darker green that it is advertised but it is lovely. I am 1.65m and 75kg. Fits perfect. Definitely would recommend.”

Helpful Report

Posted 3 years ago

“Items were as displayed in pictures, I am very happy with the quality and how they were packaged upon delivery.”

Helpful Report

Posted 3 years ago

“Only problem i have is the length of time you have to wait but the things I've bought have been”

Helpful Report

Posted 3 years ago

“Communication was very satisfactory. Quick response to the inquiry. Easy site to use”

Helpful Report

Posted 3 years ago

“Lots of variety, fast delivery, I had an issue with a package resulting in damage to one of the items but the issue was resolved very quickly, definitely recommend LightInTheBox!”

Helpful Report

Posted 3 years ago

“Im so glad to find lightinabox i can order clothes and know they will fit me i love the sales and the clothes best thing ever”

Helpful Report

Posted 3 years ago

“Good quality product but delivery took a long time”

Helpful Report

Posted 3 years ago

“My first order of two dresses which fit very well very happy with them”

Helpful Report

Posted 3 years ago

“Very happy with my experience with Lightin The Box and will return.”

Helpful Report

Posted 3 years ago

“The order was processed immediately, and delivered today. I'm hoping to have a discount on the order as had to return previous item.”

Helpful Report

Posted 3 years ago

“Very impressed with the quality of the items I have purchased and the price is reasonable.thankyou”

Helpful Report

Posted 3 years ago

“I have purchased several items from LightinThe Box. All dresses have been really, really lovely and I shall keep my eyes open to any other items that I shall be glad to buy. Mine have all been in English £'s not dollars!”

Helpful Report

Posted 3 years ago

“First time I have ordered from LightInTheBox, two dresses that are lovely and fit perfectly, thank you”

Helpful Report

Posted 3 years ago

“Both items were lovely on and material was good quality”

Helpful Report

Posted 3 years ago

“Light in the box is a great place to shop with lots and lots of garments to choose from . The service is fantastic with up to date communication at all times. I would highly recommend them.”

Helpful Report

Posted 3 years ago

“Love this place. So far everything has been as expected and I’m thrilled. I go up one size on clothes as o prefer a little room. Good prices. No complaints. Thank you Light in the box.”

Helpful Report

Posted 3 years ago

“I loved my purchase from lightinthebox. They delivered on time and the product is very good quality.”

LightInTheBox 5 star review on 26th July 2022

Helpful Report

Posted 3 years ago

“Excellent item great value good customer communication. Will be purchasing from light in the box again”

Helpful Report

Posted 3 years ago

“Great feel, fit and design of the quality goods. The size was a little bit larger than expected. Would suite the taller slimmer buyer. Reasonable delivery time to the UK.”

Helpful Report

Posted 3 years ago

“Really impressed with the quality of goods from lightinthebox.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews