LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to order, arrived sooner than i thought. T-shirt was fantastic, everyone loved it. Good quality, easy to wash.”

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Posted 3 years ago

“Everything I have bought has been excellent quality”

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Posted 3 years ago

“Good quality goods and accurate sizes and descriptions. Very pleased. Especially with the tracking of my goods.”

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Posted 3 years ago

“Light in the Box is new to me but it is a great site, I am really pleased with my dresses. Would definitely reccomend.”

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Posted 3 years ago

“Ordered T Shirts as presents for friends and myself. Loved them great service and great products, Value for money will be ordering more soon. WELL DONE TO THE TEAM.”

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Posted 3 years ago

“The dress I bought was just like what i seen.”

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Posted 3 years ago

“The order I got was perfect the wife loved it”

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Posted 3 years ago

“Ordering was easy and delivery took about two weeks which was very acceptable. The quality of the clothes is good and they sell at a very good price. I will definitely order from them again”

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Posted 3 years ago

“I ordered my item for my grandsons birthday , I didn’t realise the delivery would be so long but I know in future . The app is so easy to use and you certainly have an excellent variety of goods . My item once delivered was good quality and great value for money .”

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Posted 3 years ago

“I placed an order for 3 dresses. £66 including delivery! They arrived within a few days. I am delighted with them. Lovely fabric and true to size. I will definitely be ordering some more.”

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Posted 3 years ago

“Super quality designs. I was pleased with my two shirts.”

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Posted 3 years ago

“Thus is a brilliant company easy to navigate fast reliable fit delivery times keeps you up to date with everything personalised to you I will always buy from you thanks again.”

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Posted 3 years ago

“Good quality merchandise and promptly delivered”

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Posted 3 years ago

“brilliant service and good prices”

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Posted 3 years ago

“Very good price's good stuff will come back again”

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Posted 3 years ago

“Light in the box have some lovely dresses on their website and not too expensive”

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Posted 3 years ago

“Best place ever to get cheap and good quality products.”

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Posted 3 years ago

“Quick delivery and great quality 👌”

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Posted 3 years ago

“Really pleased with the range of designs - usually find it hard to find clothes I like but there is something for everyone here. Also pleasantly surprised by the quality when it arrived - all seemed well made and fitted well (except where I misordered a size - you do need to double-check all the measurements for each item). Delivery was actually faster than expected too - can't wait for my next parcel!”

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Posted 3 years ago

“Quality clothing at very reasonable prices. I am impressed with the quality of the fabrics & workmanship. Shipping is always within the stated time. I have had no reason to contact customer services which I believe that in itself speaks volumes about this company. I am a very satisfied customer.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews