LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service all round,and well worth the money.”

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Posted 3 years ago

“I like the clothes because they are original, have a good design and are especially comfortable. I am a musician and some clothes I purchased I'm using in my shows...”

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Posted 3 years ago

“The site is easy to use and the clothes are a good price”

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Posted 3 years ago

“All arrived fine”

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Posted 3 years ago

“One of the best place to buy your holiday clothes, great service and excellent quality. Very pleased with my orders.”

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Posted 3 years ago

“Good cheap gear would buy again”

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Posted 3 years ago

“Delivered quickly and good quality shirts”

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Posted 3 years ago

“I have already ordered another dress in a different colour. The dress is 4 inches too long but easy to turn up. I am a in between a size 12/14 and the xl is a little bit big. I’ve ordered a large this time.”

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Posted 3 years ago

“Thanks for the products here my pixie cut wig I purchased is just the best”

LightInTheBox 5 star review on 6th July 2022

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Posted 3 years ago

“A very good company to order from, my goods were as advertised and of great quality, will use this company again when needed”

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Posted 3 years ago

“No complains”

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Posted 3 years ago

“Very good quality great delivery very pleased with my order exactly what description said”

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Posted 3 years ago

“I recently made my first purchase on "Light In The Box" and I was pleased with the delivery. The option to insure against 'extra charges' was refreshing and assuring in light of the 'scam messages' we all receive these days. I was also delighted that all three items were in the one package, and they arrived relatively sooner than other websites I have used in the past. I would quite happily order from here again without any reservation.”

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Posted 3 years ago

“I ordered a beautiful 1920's Gatsby Charleston Sequin Cocktail Dress, it was half price, Absolute Bargain! delivery was quick, very pleased with my overall experience. Will definitely use again.”

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Posted 3 years ago

“The little frog's are delightful.”

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Posted 3 years ago

“I have purchased several items from ltb and so far I have not experienced any bad items,shoddy items ,or poor delivery of items”

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Posted 3 years ago

“Great delivery service,great quality of t-shirt. Thanks!!”

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Posted 3 years ago

“I believe that LightInThe Box is amazing. The customer service is excellent and response time is amazing. I know and belive that I have any difficulties awith an order or delivery I will have their full suppport in resolving the situation.🤘🙌😊👍”

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Posted 3 years ago

“I'm so in love with the dress”

LightInTheBox 5 star review on 5th July 2022

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Posted 3 years ago

“Great product plus quick delivery considering from where came.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews