LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased , with my Dresses and How Quickly they arrived , Thank You . Betty Date.”

Helpful Report

Posted 3 years ago

“I purchased clothing from LightInTheBox years ago but could not get the sizing correct. Now years later, i saw a shirt i really liked advertised on Facebook , so i did an image search and bingo, found the exact same shirt on LITB at half the price, but i wasnt convinced it would be the same quality, but i bought it. OMG, how LightInTheBox has improved, i am so impressed. From placing my order rite up to delivery, everything was above expectation and my beautiful shirt was delivered in just a week, WoW.. Now thats what i call a well organised system. Well done to all at LITB.. Finally.. The shirt is stunning, sizing was just perfect, and the quality is first class. So guess what.. I was back ordering more.. Spoilt for choice as well. Im back to stay... 10/10.. Every box ticked ✅”

LightInTheBox 5 star review on 21st June 2022

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Posted 3 years ago

“items I have had from Light in the box have arrived on time and the quality of the products are so good - they wash great - they fit great - and when they arrive they are well packaged”

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Posted 3 years ago

“Very pleased with my orders with LightInTheBox. Ordering more shortly.”

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Posted 3 years ago

“The long wait was worth it for the made to measure garment I received”

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Posted 3 years ago

“The best online store 2022”

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Posted 3 years ago

“Great product, great price, speedy dleivery!”

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Posted 3 years ago

“I love receiving my parcels from light in the box. So many lovely items to buy at brilliant prices.”

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Posted 3 years ago

“Good selection and good prices”

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Posted 3 years ago

“Amazed that the hat I bought for Ascot arrived so quickly and we’ll packed! Good quality too!”

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Posted 3 years ago

“Nice items that fit well”

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Posted 3 years ago

“So delighted with my purchase of a navy blue and white spotted dress that I've just ordered in in green! Even better than described! Extremely happy. Thank you.”

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Posted 3 years ago

“Simple Easy transaction, Item arrived within the designated time, nothing more to say really.”

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Posted 3 years ago

“Just to say that I am so happy with my Garments that I have received from you. And will b”

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Posted 3 years ago

“very pleased with my dress, it arrived quickly and the quality is good for the price. I would definitely recommend LightInTheBox.”

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Posted 3 years ago

“Best service would deffo recommend it to my friends and family”

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Posted 3 years ago

“Product bought is well made, fits as per size guide overall very satisfied with product and service”

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Posted 3 years ago

“Purchased 2 gilets at different times due to unknown quality.Needn't have worried as both exactly the same for quality and fit. Delivery was spot on too, well informed.”

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Posted 3 years ago

“Great company to do business with their products are just as described on the website”

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Posted 3 years ago

“The item was good quality and I will be recommending use A+”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews