LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very pleased with my recent purchase, the dress I chose, fitted perfectly!🤗”

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Posted 3 years ago

“Very well made fit perfectly.”

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Posted 3 years ago

“The items I purchased are good quality and received them on time”

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Posted 3 years ago

“Quality products, well packaged, good communication, prompt tracked delivery”

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Posted 3 years ago

“The shirts I ordered arrived in good time and were exactly as I expected, perfect. Great product and excellent quality, will definitely be ordering again in the future. Many thanks.”

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Posted 3 years ago

“Good Value for Money. And a Good Catalogue in the App. Unfortunately We have different sizes in UK 🇬🇧. Returns can be quite expensive. I recommend one size bigger when ordering.”

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Posted 3 years ago

“Received my first order recently. I'm very pleased with the quality and fit of the dresses I ordered. Will be ordering again shortly.”

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Posted 3 years ago

“Good quality shoes in a unique style. Excellent choice of products on website, but don't expect quick delivery. However tracking kept me informed of progress. Customer service were really great.”

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Posted 3 years ago

“Excellent delivered on time, sizing is as it sed so please follow the size guide.”

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Posted 3 years ago

“Was very pleased with quality of the rings I bought and the update report on delivery status”

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Posted 3 years ago

“Nice App sorted my refund very well”

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Posted 3 years ago

“I have always had a quick and professional service from light in the box. Everything I have purchased has been of excellent quality and reasonabley priced. I shall be using light in the box in the future.”

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Posted 3 years ago

“The prints of the t-shirts are as awesome as the material.The colours are as strong as in the pictures.The material feels cool on the skin when worn in the sun, dries very quickly but moreover it does not lose any drop of colour when washed as instructed.I have 7 so far and each is equally good in colour and quality.I will certainly order more.”

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Posted 3 years ago

“Tee shirts are lovely. Well printed but would of preferred a cotton based fabric”

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Posted 3 years ago

“Beautiful and received as shown in the picture. Good update on tracking the parcel. Received the item in the specified time, Happy with overall service Thank you”

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Posted 3 years ago

“The trousers arrived very quickly, all things considered. They are as advertised, and will be perfect for lounging around in during the hot weather.”

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Posted 3 years ago

“Did the review”

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Posted 3 years ago

“We am very satisfied with the Quality of goods which we have received.”

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Posted 3 years ago

“Love this site, will always buy here 1st.”

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Posted 3 years ago

“Brilliant t-shirt and great value”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews