LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service and updates on delivery, any problems dealt with quickly”

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Posted 3 years ago

“This is an excellent site once you get through all the popups! Good value for money and I will be ordering again from them.”

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Posted 3 years ago

“I bought a cat tshirt was very please with it just like the picture i would buy again”

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Posted 3 years ago

“Really pleased with my purchase arrived on time and the quality for the money was exceptional Thank you”

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Posted 3 years ago

“It was very easy to make my purchase, the delivery was made well before the expected delivery date. the backpack I purchased is of very good quality and multi-functional, I was very impressed with the quality of the material for the purchase price paid. I will definately be using this website again. Well done everyone involved.”

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Posted 3 years ago

“Very pleased with the bag ordered. Very roomy and waterproof.”

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Posted 3 years ago

“LITB is my go to site for the last few years once you get the size chart right I give them 5* for products and customer service”

LightInTheBox 5 star review on 4th June 2022

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Posted 3 years ago

“Items arrived on time well made beautiful matreal perching next order”

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Posted 3 years ago

“This was the first time I had used them. I was very impressed with the quality and the price. I bought two dresses and they fitted perfectly so I have now ordered another two. The only downside I can think of is the time it takes for delivery. I would definitely recommend them.”

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Posted 3 years ago

“Very good Thank you”

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Posted 3 years ago

“Ordered 3 Items, very excellent on arriving, excellent quality garments, Brillant on value,”

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Posted 3 years ago

“Very happy with all the items i have bought and I have been buying from them for a long time now good quality p+p is not to bad”

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Posted 3 years ago

“Affordable, great quality items I have purchased recently.. From lights for the garden to a water feature . All arrived on time and well packaged. Thanks”

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Posted 3 years ago

“Delighted with products & with delivery service. Will use Light in the Box again.”

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Posted 3 years ago

“It’s a reliable website and I’ll be sure to buy from here again.”

LightInTheBox 5 star review on 31st May 2022

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Posted 3 years ago

“Nice clothes at a sensible price”

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Posted 3 years ago

“Lovely fit and not expensive”

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Posted 3 years ago

“I ordered a small mens hip shoulder bag which was delivered on time. The item is perfect, very well manufactured and meets the advertised description perfectly. A great purchase. Thank you.”

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Posted 3 years ago

“A new selling platform I know. I tried the first time last month which bring me a good experience. I definitely will buy again.”

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Posted 3 years ago

“Items arrived beautiful sandals and all in one beach wear. Very surprised about quality of items. I have since placed 2 more orders. High expectations. Thank you”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews