LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colours of my dress is true to the picture. The length is just right. The price, oh my, is sooooo great for the quality you get. You’ve really excelled in making it affordable for anyone who wants a new outfit but struggling with the cost of living today. The only negative if at all, is the stitching on the arms, if you could give it some attention. It’s easily fixed, so not a problem for me. A big thank you one again. Please keep up the good work!”

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Posted 3 years ago

“Great value for money”

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Posted 3 years ago

“Good customer service and updates on delivery, any problems dealt with quickly”

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Posted 3 years ago

“This is an excellent site once you get through all the popups! Good value for money and I will be ordering again from them.”

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Posted 3 years ago

“I bought a cat tshirt was very please with it just like the picture i would buy again”

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Posted 3 years ago

“Really pleased with my purchase arrived on time and the quality for the money was exceptional Thank you”

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Posted 3 years ago

“It was very easy to make my purchase, the delivery was made well before the expected delivery date. the backpack I purchased is of very good quality and multi-functional, I was very impressed with the quality of the material for the purchase price paid. I will definately be using this website again. Well done everyone involved.”

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Posted 3 years ago

“Very pleased with the bag ordered. Very roomy and waterproof.”

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Posted 3 years ago

“LITB is my go to site for the last few years once you get the size chart right I give them 5* for products and customer service”

LightInTheBox 5 star review on 4th June 2022

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Posted 3 years ago

“Items arrived on time well made beautiful matreal perching next order”

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Posted 3 years ago

“This was the first time I had used them. I was very impressed with the quality and the price. I bought two dresses and they fitted perfectly so I have now ordered another two. The only downside I can think of is the time it takes for delivery. I would definitely recommend them.”

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Posted 3 years ago

“Very good Thank you”

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Posted 3 years ago

“Ordered 3 Items, very excellent on arriving, excellent quality garments, Brillant on value,”

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Posted 3 years ago

“Very happy with all the items i have bought and I have been buying from them for a long time now good quality p+p is not to bad”

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Posted 3 years ago

“Affordable, great quality items I have purchased recently.. From lights for the garden to a water feature . All arrived on time and well packaged. Thanks”

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Posted 3 years ago

“Delighted with products & with delivery service. Will use Light in the Box again.”

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Posted 3 years ago

“It’s a reliable website and I’ll be sure to buy from here again.”

LightInTheBox 5 star review on 31st May 2022

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Posted 3 years ago

“Nice clothes at a sensible price”

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Posted 3 years ago

“Lovely fit and not expensive”

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Posted 3 years ago

“I ordered a small mens hip shoulder bag which was delivered on time. The item is perfect, very well manufactured and meets the advertised description perfectly. A great purchase. Thank you.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews