LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered an oximeter. My item arrived with no issues. The product is exactly as described and i am very happy with my purchase. and I will continue to shop with LightinTheBox!!!”

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Posted 3 years ago

“Great quality good price”

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Posted 3 years ago

“As long as you don't mind waiting for delivery these guys are well worth a look at I was very pleased with my purchase”

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Posted 3 years ago

“I was very pleased with the cycling pants. The gel pads make long rides more comfortable particularly when the surface is rough. The quality was good and delivery within the advertised time.”

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Posted 3 years ago

“I have been extremely impressed with the product purchased. The delivery had been as indicated. The product itself is brilliant. The fabric, tailoring, attention to detail. Worth buying. I would suggest posting more photos of the product, for example the cuffs and collars etc. would be an advantage as the tailoring is worth mentioning/ experiencing.”

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Posted 3 years ago

“Stand out products every time Just be careful of sizing - there can be a big difference from the size that will fit you on one product to that of the next”

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Posted 3 years ago

“First time using lightInTheBox, after I purchased the items, I read some of the reviews, I was really apprehensive as some of the reviews were awful. I Ordered a dress, jumper and cardigan. Really delighted with all 3 items. The only thing I have a issue with is I had to wait nearly 3 weeks for the items to be delivered, in fairness it did say I would have to wait that time.”

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Posted 3 years ago

“I have brought two items of LightInTheBox some dance shoe and a dance dress both fit perfectly and I didn’t have to wait long for them to be delivered”

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Posted 3 years ago

“I ordered 6 ladies blouse/tops. They looked so lovely on line and thought they would suit my A line figure as the were shaped wider at the hem. What a disappointment. The illustrated tops were nothing like the ones shown. They were not shaped, just straight down from under arm with no flair and consequently they didn’t fit over my hips. I contacted the company but have heard nothing and no refund. I will never ever buy from them again”

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Posted 3 years ago

“Items were exactly as shown, good quality fabric, great fit.superb quality.”

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Posted 3 years ago

“I have made a few purchases and have been happy with the price and quality of everything, You will wait on delivery so make sure you order in plenty of time.”

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Posted 3 years ago

“Easy to use app, lots of good quality products, lots of variety, been happy so far, delivery good as stated.”

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Posted 3 years ago

“Great service and fitted perfectly will be ordering again”

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Posted 3 years ago

“good product arrived on time .. Thank you”

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Posted 3 years ago

“Always delighted by any clothing I have purchased.”

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Posted 3 years ago

“Simply the best love the dress the material is fantastic thank u so much forbthe quick delivery would not hesitate to buy again xx thank you so much xx”

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Posted 3 years ago

“I ordered a dress from Light in the Box for an event I will be attending in June, it arrived within 2 weeks Im very happy with it , I had to iron it but after a couple of weeks in transit I expected that, theres quite a few items I like on the site and I will be ordering again!”

LightInTheBox 5 star review on 24th May 2022

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Posted 3 years ago

“Easy to use. Quick service and item arrived ahead of time.”

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Posted 3 years ago

“Used this site twice now and I have been really pleased with all items received, I have placed a third order and can’t wait for the goods to arrive”

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Posted 3 years ago

“Very nice. As it looks”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews