LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,197 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Light in the Box now for several years. At first I was sceptical and I thought I would be scammed and stitched up. How wrong was I. I have made many transactions over the years and I have not been disappointed yet. I have had to send one item back in all this time and that was a coat. There was no messing about and the coat was exchanged with no fuss at all. Overall very happy with Light in the Box.”

Helpful Report

Posted 3 years ago

“Quality and sizing are great and are as described on the website. I’ve already ordered another 6 items after receiving my first order recently. The only negative was the time scale of receiving my order not that it was late but that 2 weeks is long but totally expected due to it being an international order. Many thanks”

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Posted 3 years ago

“Quick delivery, excellent product and very good updates and communication.”

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Posted 3 years ago

“I love my wedding dress and the skirt.I am looking forward to wear my wedding dress on my special occasion 🥰”

LightInTheBox 5 star review on 17th May 2022

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Posted 3 years ago

“A great way to shop if you have the time to wait for your purchases, cheap and affordable and great products”

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Posted 3 years ago

“Absolutely great company and the service is excellent I would definitely recommend.”

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Posted 3 years ago

“I found the designs on offer with LightinTheBox unusual and inspiring and I will certainly be back for more over time”

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Posted 3 years ago

“Recently brought some clothes from here! Delivery was good and within the estimated delivery. Clothes are all absolutely amazing”

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Posted 3 years ago

“exactly as described and very lovely”

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Posted 3 years ago

“All purchases excellent, keep up the good work.”

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Posted 3 years ago

“Easy ordering steps Good quality value products Good delivery service”

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Posted 3 years ago

“I love shopping with lightinthebox everythig i bought is excellent”

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Posted 3 years ago

“Happy customer”

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Posted 3 years ago

“Lots of choices, good clear pictures, ensure to check delivery times but always quick service on email and chat. Always worth a look.”

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Posted 3 years ago

“Have placed 2 orders recently. I like the unique style of clothes they offer and they are great value for money. The delivery time is about a fortnight which I think is good. Will be purchasing again in the not too distant future 😊”

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Posted 3 years ago

“Got to keep my money as did not fall for these pictures.”

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Posted 3 years ago

“Excellent service and good quality goods”

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Posted 3 years ago

“So happy with this purchase definitely recommend be buying again from lightinthebox”

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Posted 3 years ago

“Very prompt delivery , and excellent product”

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Posted 3 years ago

“As excellent as always. I’ll be back for more.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,197 reviews